Fulan Tehe·Hotel (Zhangjiajie Tianmen Mountain) Reviews

Response from Property: Dear guest, you have had a hard journey! Xiaolan really feels very happy that you chose to stay at Xiaolan's house. It was your choice that made us have the honor to spend a wonderful time with you. Xiaolan's House is located in the center of Zhangjiajie. In front of it is the gentle and charming Lishui River and the mysterious and beautiful Tianmen Mountain. It has a unique geographical location, with shopping malls, supermarkets and snack streets nearby; at the same time, it provides our dear guests with zero Press the room to enjoy a baby-like sleep. From the moment you step into Xiaolan's house, both the lady at the front desk and the caring butler in the guest room are fully prepared for your arrival! Xiaolan will always pay attention to the guest experience of their stay. Xiaolan firmly believes that your satisfaction is our greatest affirmation and encouragement. We will continue to be enthusiastic and provide you with more perfect services! We look forward to seeing you when you come home often!

Response from Property: Hello, dear guests, guests are family. Thank you for your recognition of Xiaolan’s service. We will continue our consistent good quality and more perfect services. We look forward to your visit again. Thank you for your support. I wish you happiness every day!

Response from Property: Dear guest, hello! We sincerely thank you for choosing to stay at Xiaolanjia. We are deeply sorry that we could not provide you with a perfect stay. We will listen carefully to your valuable opinions and actively improve the deficiencies. The hotel currently does not have a full-time bell boy. If guests need luggage service, just inform the front desk and we will come to help you as soon as possible. I'm really sorry about the vegetarian issue in the restaurant you mentioned. The hotel restaurant's dishes are a combination of Chinese and Western cuisine, and there is also Zhangjiajie's local specialty breakfast, which is loved by many guests. Regarding the carpet spots you mentioned, the hotel provides disposable slippers for each room, so you can use them with confidence. Xiaolan is very, very sad that we failed to satisfy you. Xiaolan has already given feedback to the relevant departments as soon as possible. We will actively make rectifications and look forward to your next visit!

Response from Property: Dear distinguished guest, hello! Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding the issues you mentioned, we will share them with the hotel management. We will definitely improve the shortcomings and maintain the good aspects. We always pursue to create a perfect stay experience for our guests. We believe that it will bring you a new experience. We sincerely invite you 's coming again!

Response from Property: Dear Guest Officer: Hello! Thank you for your affirmation of Fulante Hotel, to satisfy every customer is our unremitting pursuit, Xiaolan will continue to provide you with considerate, comfortable, high-quality service, looking forward to your visit again!