Hyatt Place Chongli

Bad check in service at front counter lady. Seems more occupied with her task than guest service. I have to call and request for our sofa bed to be open. Given we book and indicated a family of 4, unlike other hotels whom immediately arrange all additional required items such as toothbrushs, slippers, towels, water, etc. Here I have to call to request for each items. The wifi doesn't work. I have to physically bring my laptop to the front desk for assistance.. and even that was not able to connect. Breakfast, average as the food are abit hard - hard noodles, hotdogs, breads.. Only cons is location near to ski and restaurants but so are a few hotels nearby. Free scheduled public bus shuttle to/fro train station, have to walk about 7 mins to the bus stop. As a Hyatt member, this is the worse Hyatt Place hotels I stayed. I believe surrounding hotels will have better guest services and competitive price too.

Zhangjiakou is a great place, but not when it’s full of people… Starting from: Pluses: Checked in before 14:00; Accommodated my kid’s needs; Restaurant personnel is great; Mind that breakfast/food is Chinese, western choices are poor. Minuses: Bad cleaning (cleaning left smell of old cloth); No bathrobes, no soap in the room (had to ask for it); When checked in, no one told me about breakfast time, neither wrote where/when on the breakfast voucher; Receptionists mostly are ignoring you; Haven’t told about swimming pool, receptionists are mostly trying to avoid communication, father then help, I was figurinista things myself; Staff doesn’t speak English, when I addressed them, first they said they didn’t understand, and then waited for me to leave the receptionist desk, absolutely inappropriate for that money.