Zhangjiakou Fulong Fengling Yuegu Fanwoods Hotel

Zhangjiakou Fulong Fengling Yuegu Fanwoods Hotel Reviews

Zhangjiakou Fulong Fengling Yuegu Fanwoods Hotel

Building 8, Fengling Legu, No. 32 Wanlong Road, Fulong Four Seasons Town Tourist Scenic Area, Chongli District, Zhangjiakou, Hebei, ChinaView Hotel Details
Zhangjiakou Fulong Fengling Yuegu Fanwoods Hotel
Zhangjiakou Fulong Fengling Yuegu Fanwoods HotelZhangjiakou Fulong Fengling Yuegu Fanwoods HotelZhangjiakou Fulong Fengling Yuegu Fanwoods Hotel
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Zhangjiakou Fulong Fengling Yuegu Fanwoods Hotel Guest Reviews

4.3/5
1580 review
Verified reviews
Location4.5
Amenities4.3
Service4.1
Cleanliness4.4
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All reviews(1580)
Positive reviews(1449)
Reviews with photos/video(671)
Classy environment(154)
Perfect for kids(150)
Friendly front desk staff(72)
Large rooms(71)
Secluded lake view(51)
Has play area for children(39)
Well designed(37)
Strange smell in room(24)
Negative reviews(131)
Ozai
Vitality King Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Top notch. Free ferry service from chongli station. The hotel is just outside the ski park. Friendly service. Super nice n big room. Breakfast is fine as well. The view from the balcony is great. N there is a supermarket right below. Plus plus fro family with young childrens
Response from Property: Dear guests: Hello, thank you very much for your recognition! Our team is committed to creating an unforgettable accommodation experience for every guest. Your praise is an affirmation of our efforts, and we look forward to serving you again and creating more beautiful memories in the near future!
Chye Lin
Two-bedroom Duplex Suite
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Great location, 3mins walking distance to ski slope . Rooms are spacious and clean. We booked 2 storeys family room which are very spacious and good for 6-7 pax.
Response from Property: 您好,非常感謝您對我們的認可!我們團隊致力於為每位客人創造難忘的住宿體驗。您的好評是對我們努力的肯定,我們期待在不久的將來,再次為您服務,創造更多美好回憶!
Deltor71
Two-bedroom Duplex Suite
Stayed in Aug 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Sep 17, 2024
Located right in the resort with lots of shops. However most of them are not opened (maybe it’s not the peak season). Nothing to complain except that there is only 1 lift for the entire block (there are 19 blks all linked by B1) and the staircase are all locked. Might take up to 10mins for an available lift.
Response from Property: Thank you very much for your stay and review! Thank you for your opinion. During your stay, the room was full and there were many tourists. Please forgive me! We will strengthen the improvement of the hotel's software and hardware facilities and service quality. The hotel will regularly and quantitatively maintain and update the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will have a pleasant stay next time. A whole new feeling! Looking forward to experiencing it again!
Ironman7
MTVT
Stayed in Nov 2024
Family
9 review
4.0/5
Very Good
Posted on Jan 13, 2025
Good to go for ski but the lines for daily ski tickets are very long in the morning. They don't sell 1 day or 2 days in advance which is very inconvenient. The lines are empty after during and after dinner time. Buy the package with ski ticket is recommended as it costs rmb3xx per person for 4 hrs.
Response from Property: 尊敬的賓客您好, 過程的不完美給您的度假生活帶來了遺憾,懇請您接受我們對您真誠的歉意!我們團隊致力於為每位客人創造難忘的住宿體驗。您的評價是對我們工作的不斷鞭策,我們期待在不久的將來,再次為您服務。可愛的小企鵝和乖巧的鄂倫春馴鹿已安家在富龍四季小鎮國際度假區,期待您和家人再次開啟寶藏小鎮滑雪度假之旅。
遇见中国
Vitality King Room
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Although our first room had issues with the water but it was resolved quickly. The manager even upgraded us and checked the new room and stayed till he was sure everything was OK.
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
MarcioSMelo
Huanxin Twin Room
Stayed in Nov 2023
Family
7 review
4.5/5
Great
Posted on Dec 26, 2023
The hotel was excellent, but nobody can speak English. It was very hard the communication.
Response from Property: Dear, after reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the best at the hotel. We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Daniel IJ Uys
Huanxin King Room
Stayed in Dec 2022
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 2, 2023
Location great and newly renovated,
Response from Property: Dear guests: Greatings! Thank you very much for choosing Fanwoods Hotel, we have 469 themed rooms, one room for one view. Every time you stay, you will have different surprises. If you have special requirements, you can inform us when booking, we will try to arrange for you, to provide you with satisfactory service is our responsibility, looking forward to your stay again, we will provide you with better service!
Guest User
Two-bedroom Duplex Suite
Stayed in Jan 2025
Family
18 review
1.3/5
Posted on Feb 15, 2025
Last year and this year, I checked in many times and raised opinions many times, but there was no improvement. This year's check-in experience is worse than last year, and it is very bad many times. Facilities: Last year, I also booked a two-bedroom and one-living room suite, which is larger and better than the one I was assigned this year. The stairs of the room type I stayed in this year are very dangerous. It is recommended not to choose it if you bring children or the elderly. It is easy to fall and cause harm to the children. The room type does not match the picture and is far less than the 120 square meters described. Hygiene: The humidifier is very dirty, and there is the same problem every time I check in this year. The rest of the hygiene is acceptable. (The water was yellow when I checked in last time, but it is not yellow this time) Environment: The front desk environment is noisy and there are often quarrels. But it is close to the ski slope, which is convenient for sending children to ski. So I often choose this hotel, and I always expect the hotel to improve. I am disappointed every time. Service: There is a butler who adds WeChat in advance. The butler has a good attitude, but the authority may be limited and the service is not on point. The worst thing is that the front desk only gives one room card for three people to check in for three trips, and they say that this is their rule. After all the arguments late at night, I finally got two cards. The room card issue caused inconvenience to my trip many times, and I would hear the front desk arguing with guests about the room card almost every time I checked in. I have reported the room card issue many times from last year to this year. I don't know why the hotel can't prepare more room cards at such a low cost. There are basically no other services. I can't expect any services such as help with luggage when I have a lot of things to carry. It's all self-service.
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Response from Property: 尊敬的貴賓您好: 非常感謝您選擇入住我們酒店,並對我們的服務提出寶貴意見。對於您在入住期間遇到的不便,我們深表歉意。 套房兩居房型有十餘種種,前台根據出房率隨機排房,對此表示遺憾。房卡問題我們已向領導層反饋,根據不同户型提供房卡數量以確保客人的入住體驗;衞生問題已通知相關責任人落實並整改,歡迎您再次入住煥活酒店,以表達我們的歉意。 我們非常重視您的反饋,並將持續改進服務,期待您的再次光臨。如有其他需求,請隨時與我們聯繫。
Guest User
Vitality Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 12, 2025
For the convenience of skiing, I chose Huanhuo. The hotel is clean and comfortable. The service staff is also friendly. Maybe there were not so many people that day. The check-in experience was very good. I checked in at a little after 1 o'clock. It is really convenient to bring children. The ski gate is right outside the lobby. It is smooth.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,非常感謝您在攜程上給予我們如此高的評價!我們很高興得知您對我們服務的滿意度,這正是我們團隊努力工作的動力。我們始終致力於提供最優質的服務,確保每位客人都能享受到舒適和愉快的住宿體驗。
rakikitty
Huanxin Twin Room
Stayed in Jan 2025
Family
20 review
4.0/5
Very Good
Posted on Feb 8, 2025
The hotel has a check-in time of 3pm and a check-out time of 12pm the next day. We waited from 2pm to 4pm and were asked to wait for a call. If I hadn't kept asking if there was a room, we wouldn't have received a call to check in at 4pm. I went to the front desk to ask if there was a room, and she asked me to queue up. This service... . . . 3 stars is too much. Is it my problem? Why did I have to queue up several times to ask if there was a room, wasting my time? When I added half a day's room fee, I asked the front desk what the difference was between the two rooms, Huanxin and Vitality. The girl at the front desk couldn't tell me, so I asked someone else and waited for a long time. The Vitality has a bathtub, but the Huanxin doesn't! This time I stayed in a double room without a bathtub, and the bathroom was very small. I wondered: why did my order last time also have a bathtub, but not this time? There was a meal in the package. We went there at 8pm, and they got off work at 9pm. They might be in a hurry to get off work. The salad was all water, mixed with salad dressing, like mud
Original TextTranslated by Google
Response from Property: Dear guest, First of all, we would like to express our deepest apologies for the unpleasant experience you had during your stay. We take your feedback very seriously and have immediately launched an investigation to understand the specific circumstances. We promise to take necessary measures to improve our services and ensure that every employee can provide professional and friendly service. We understand your feelings and sincerely hope to have the opportunity to make up for this shortcoming. We look forward to your visit again and give us the opportunity to show you our improved service quality.
Anonymous User
Vitality Twin Room
Stayed in Dec 2024
Travel with friends
7 review
4.5/5
Great
Posted on Feb 4, 2025
Stayed two nights and skied for three days. The ski-in/ski-out hotel was really convenient. We arrived early on the first day and were able to check in early. There are many restaurants and supermarkets near the hotel, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for giving us such a high rating on Ctrip! We are very happy to know that you are satisfied with our front desk and room service, which is the driving force of our team's hard work. We are always committed to providing the best quality service to ensure that every guest can enjoy a comfortable and pleasant stay.
Guest User
Queen Room
Stayed in Dec 2024
Couples
18 review
5.0/5
Outstanding
Posted on Feb 1, 2025
I went there on the second day of the Chinese New Year. There were so many guests that it was like a temple fair. The room was nice, the snow scenery was unbeatable, and the hotel was close to the ski resort. The guy at the front desk, Wang Yaru, left a deep impression on me. He was able to think of me even when there were so many guests. I commend him. 👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation! As Alexandre Dumas wrote in The Count of Monte Cristo: "All human wisdom is contained in these four words: 'wait' and 'hope'!" We are "waiting" for your visit again. Best wishes!
Jieba
One Bedroom Suite
Stayed in Dec 2024
Travel with friends
8 review
2.5/5
Posted on Feb 2, 2025
On the second day of the Chinese New Year in 2025, I checked into the one-bedroom duplex suite of Chongli Fulong Huanhuo Hotel for three nights. From hardware to software, I felt unprecedentedly bad. Let's talk about the hardware first. There are two problems. First, it is false advertising. The room type is completely different from the one described on the Ctrip website (see attached picture). There is a balcony in the living room, but the door cannot be opened (the doors of other balcony rooms can be opened). The engineering staff came to see it on the first day and said that the door was locked and they had to find the key to open it, but they couldn't open it in the end; the bedroom is on the second floor, which is an attic. Half of the floor height is less than 2.2 meters. The key is that there is no window. It's stuffy like sitting on an airplane. I don't dare to go to the toilet; the upstairs and downstairs apartment has only one phone, and there is no phone in the living room downstairs; second, as a ski hotel that claims to be ski-in and ski-out, the design is extremely unreasonable. The entrance to the ski resort in the ski equipment rental hall is 200 meters away, especially for those who play double boards. It takes half a day to change shoes and walk over. As for the service, there are four points. First, due to the above-mentioned room type problem, I asked to change rooms the next day. Because I had a lot of stuff for skiing, I asked to change rooms in the same building and town, regardless of room type, and I could get a refund for the price difference. The answer was that I could only change to Building 18 from Building 15 where I stayed. During the many complaints, no manager-level staff took the initiative to communicate. Second, the sanitation during the stay was very poor. On the first day, the child went to the toilet in the living room downstairs, and some yellow urine dripped on the toilet lid. When I came back from skiing the next day, I saw that it was still there (see picture). Third, I bought some fruit in the evening and wanted to call the front desk to send a fruit knife or table knife. As a result, I called the front desk and room service, but no one answered for half an hour. I could only walk from Building 15 to the front desk at 8 o'clock. When I asked, there was no table knife or fruit knife, so I went to a restaurant in Building 19 that was not closed to ask if there was a fruit knife I could borrow. Fourth, when I checked out, I had a shopping card inserted in the power card slot and forgot to take it. I called the front desk on the highway at 1 pm. The front desk replied that they would find it and reply, but there was no reply until the next night. I can only ask Ctrip customer service for help. I would like to praise Ctrip customer service. Their service attitude is excellent! 👍
Original TextTranslated by Google
Response from Property: Hello! Your feedback is very important to us, and we have conducted an in-depth review of these issues. The hotel occupancy rate is high recently, and the front desk/housekeeping department is indeed temporarily busy, resulting in a longer waiting time. We feel deeply guilty about this and would like to express our sincere apologies to you. For this reason, we will arrange more staff to assist at service points during peak hours to ensure that guests can enjoy the service faster. We also look forward to your visit again so that we can provide you with better service!
Guest User
Vitality Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The hotel is in a great location, with the ski resort and ski equipment hall right outside, and the buildings are also indoors for walking. This is very suitable for skiing in Fulong, and it is the most suitable choice. We paid extra on the spot to upgrade to a snow view room, which faces the ski resort directly, is very close and convenient, the hotel room facilities are also good, and the cleaning is very active. I will choose this place again next time I come to Fulong. There is an ice field and penguin park behind the hotel.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,衷心感謝您的肯定!正如大仲馬在《基督山伯爵》中所寫:“人類的一切智慧是包含在這四個字裏麪的:'等待’和'希望’!”我們“等待”您的再次光臨。祝安好!
Guest User
Vitality Twin Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Very comfortable hotel, right outside the ski resort. Downstairs there is everything to eat and use. I booked a twin room, which was upgraded to a suite for free. It was just enough to fit three big suitcases and a full set of snowboards and snowshoes. I had a very happy three days. The hotel restaurant and the ski slope you see when you walk out the door.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation! As Alexandre Dumas wrote in The Count of Monte Cristo: "All human wisdom is contained in these four words: 'wait' and 'hope'!" We are "waiting" for your visit again. Best wishes!