PIEN TZE HUANG HOT SPRING HOTEL

The environment is great, and the room is very spacious. Opening the window lets in wonderfully fresh air. It's also super quiet for sleeping. Coming here outside of the Golden Week holidays was definitely a smart and value-for-money choice. They even offer a free Didi ride to Zhangzhou Ancient City once, which is a great perk from Trip.com. The complimentary sweet soup at night was a lovely touch too!

The lobby is very grand, and it's a garden-style hotel. The rooms are spacious, newly renovated, and very clean. The service is also good. Every time I come to Zhangzhou, I choose to stay at this hotel.

This hotel offers the best service! They brought us complimentary sweet soup every day, which was a lovely touch – three servings daily for our family of three. Perhaps it was the off-season, but they upgraded my parents and me to a duplex suite with two bedrooms and a living room. Each bed was a comfortable queen size (1.5 meters). It felt like they gave us so much, maybe even more space than we needed, but having an extra bathroom was incredibly convenient, haha. The mahjong table in the room was a brilliant addition! We spent our evenings enjoying the sweet soup and playing mahjong (three of us, so 'three short one' as we call it in Chinese). It felt like a preview of retirement life!

The hotel was clean and the breakfast was excellent.

The hotel is quite large, but the location is a bit out of the way. You need to take a taxi to the old town for meals. Everything else was fine. The hotel provided a free taxi to the old town, but we had to pay for the return trip ourselves. They also offered a sweet porridge in the evening, which was delicious.

They offered a complimentary Didi (ride-hailing service) to Zhangzhou Old Town upon departure, which was a nice touch. We also received welcome fruit and a delicious late-night dessert soup (the peanut sweet soup was particularly tasty). The environment was pleasant, and the hotel was so large I almost got lost! Breakfast was also very extensive.

We booked the Little Yellow Duck Family Suite, and the room was huge! It had a kids' tent and toys, so our little one could play for ages just in the room. The breakfast buffet was very rich! The only downsides were that the hot spring wasn't open yet, and for a resort hotel, the kids' play area was too small. However, the service was absolutely perfect! We'll definitely go back once the hot spring is open.

When the hotel first opened, I saw a video about it, so when I came to Zhangzhou this time, I chose to stay here. Good aspects: The environment is indeed excellent, with a large footprint. The hotel as a whole is grand, and the greenery and views are very pleasant. Soundproofing is decent, and the rooms and public areas are clean. The complimentary sweet soup was delicious, and the fruit was fresh and thoughtful. No strange smells. The parking lot is spacious and clean. Areas for improvement: 1. During check-in, the front desk was aware that three people, including one child, would be staying in the room, but they didn't ask if we needed extra toiletries, nor were any provided in the room. 2. Throughout our stay, we encountered several staff members, but surprisingly, only four of them actively greeted guests: the young man who delivered disposable cups that evening, the cleaning lady (PA) in the public restroom in the lobby the next day, the staff member in charge of the coffee machine at breakfast, and one front desk staff member during check-out. Many others we saw simply walked past us. 3. The room (5320) had insufficient power outlets. Of the few available, the one at the bar counter was not only unusable, but the entire panel was about to fall off when unplugging something. Additionally, the small desk lacked a tabletop outlet, only having one on the floor, which required crouching to use. 4. The floor of the shower stall and the outer floor were basically at the same level, and the drainage trench was shallow. When showering, water would overflow, which was a bit awkward. 5. As other guests mentioned online, the souvenir was indeed 'invisible' and required guests to ask for it. When we checked out, it was Mid-Autumn Festival, and the staff member offered a fan as a gift, which differed from what other guests reportedly received. It also had lower relevance and brand coherence. 6. The Ctrip benefits included a free Didi (ride-hailing) service to the ancient city. The front desk also knew we might go to the ancient city after checking in and were planning to take a taxi, but they did not proactively ask if we needed help arranging a car. In summary, these are my and my husband's brief impressions after our one-day stay. Overall, for the price during the National Day holiday, the hotel offered very good value in terms of hardware services. However, for female guests hoping for certain 'soft' services in a five-star hotel, it doesn't meet the value and expectations for its price point.

The hotel facilities are comprehensive, and the service attitude is excellent, leading to a great stay. Today, I received a follow-up call from the hotel staff asking for feedback. It just occurred to me, so I'll mention a few things: promotions are good, but the discount level should be consistent (for example, for bookings made on platforms like Trip.com). Also, evening desserts were offered upon check-in, but staying two nights only got me one dessert. This lowers guests' expectations. Even if the dessert is simple, a promise should be kept. During check-in, many detailed questions were asked, such as the number of guests, but then amenities like toothbrushes weren't provided for everyone. What's the point of asking such detailed questions then?