I booked a room with a view for two nights. When I checked in, the receptionist gave me a room on the 11th floor, a high floor with a view of the river right across the street. The view was excellent, and my vacation in Zhangzhou was great. However, when I was about to leave, I was annoyed by the hotel staff. When I asked if they gave me a gift, the receptionist and the young man handling my check-out went to ask someone who seemed to be their manager. The young man then gave me a box of tea cakes and asked how many people were with me. I said two, and they gave me another box. Okay, so far, nothing was wrong. I went to a window seat to wait for my boyfriend (because it was peak check-out time and only one elevator was working, I waited a long time before going down to check out, and my boyfriend took the next elevator with his suitcase). Maybe because I was sitting in a seat, the receptionist couldn't see me, but I could hear them talking about me, saying they gave me two boxes of tea cakes and that my room was messy. They sounded like they regretted giving them to me. So here's the problem: if they thought my silver membership wasn't high enough and wanted a gift, they shouldn't have given it to me. Instead, they gave it to me and then talked about me behind my back. When I checked out, the receptionist asked how my stay was, and I said it was fine. However, she didn't mention that on the first day at noon, while I was still changing clothes in the room without requesting room cleaning, the housekeeper used my room key to open my door. I understand that noon is room cleaning time, but they didn't even confirm with the front desk how many nights I was staying in the room. Having someone in the room and still coming in is something I've never encountered before in all my hotel stays. Then, after cleaning, the tissues on the bedside table were used up, and they didn't provide new ones. There were no tissues to wipe the table while eating, thankfully I brought my own small pack of facial tissues to use sparingly. As for the crickets and the mess in my room, I'm speechless. Do I have to clean the room before I leave? Am I here to clean the hotel? I stayed normally, didn't litter, and tried my best to put takeout in bags, tie them up, and put them next to the trash can. And yet, I still got crickets! I'm fed up. This bad review is for the female staff member who cricketed at me; you can figure out which one it is yourself.
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