Eco Impression Hotel (Zhangzhou Zhongshan Park Branch) Reviews

Response from Property: Thank you so much for taking the time to share your honest stay experience. We appreciate your recognition of our convenient location, clean bedding and towels, and excellent front desk service. We are honored to have made your trip to the ancient city as convenient! We sincerely apologize for the issues you encountered during your stay, including the small room size, cramped bathroom, and inadequate cleaning details (dust on the table). These were oversights on our part and did not meet your expectations. We have immediately informed our housekeeping team and will strictly strengthen our overall cleaning standards, focusing on rectifying issues with the tabletops and corners...

Response from Property: 哇感謝親的用心好評!能得到親的稱讚是我們的榮幸哦,我們會越做越好,期待親的下次,下下次光臨,我們就在愛客等着你們哦。

Response from Property: Dear Guest, We are overjoyed and thrilled to receive your warm praise for our hotel service. Your affirmation is like brilliant sunshine, illuminating our path forward. Every staff member is dedicated to creating the most thoughtful stay experience for you, and your satisfaction is our greatest reward. We will continue to maintain this enthusiasm, constantly improving our service quality, and look forward to welcoming you back in the near future, bringing you even more warmth and surprises.

Response from Property: Dear Guest, thank you so much for your recognition of our cleanliness and bedding comfort. This is something we consistently strive to maintain, and we are delighted to receive your approval. We sincerely apologize for any inconvenience caused by the occasional noise from the street-facing rooms. We will assess the situation as soon as possible and take measures such as checking the airtightness of doors and windows and considering adding soundproofing strips to minimize the impact of external noise and ensure a quieter and more comfortable stay for you next time. Thank you again for your feedback, and we look forward to serving you again and providing you with an even better experience!

Response from Property: Dear Guest, We are deeply saddened and remorseful to receive your feedback. Your disappointing stay is a serious oversight on our part, and we sincerely apologize! Regarding the smoky smell in the room, we have immediately conducted a thorough inspection of all guest rooms, using professional deodorizers and ventilation equipment for deep treatment to ensure fresh air. We also place great importance on bed sheet changing and have urgently upgraded our cleaning procedures, requiring double verification and registration for each room change. Linen is strictly changed and disinfected after each guest to prevent similar oversights from occurring again. The lack of an elevator in the old town area has indeed caused you inconvenience. We have urgently arranged for staff to be on standby at the stairwell. Please contact the front desk before arrival, and we will assist you with your luggage to minimize your burden. We completely understand your disappointment in saying you wanted to avoid this hotel. However, we sincerely ask that you trust that we will thoroughly rectify these issues. If you would like to give us another chance, please contact us at any time. We will prepare a fully inspected room for you and strive to show you our improvements. Once again, we sincerely apologize for the unpleasant experience!

Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience. We sincerely apologize for the issues you encountered during your stay, such as poor soundproofing and no hot water in the sink. Regarding the soundproofing issue, we will conduct a comprehensive inspection and reinforcement of the room's doors and windows in the near future, and will also remind our staff to speak softly in the hallway. As for the hot water issue in the sink, we have immediately arranged for our engineering department to investigate and repair it to ensure a normal hot water supply in the future. Your feedback is a great motivation for us to improve, and we look forward to having the opportunity to serve you again and let you experience our changes and progress.

Response from Property: Wow, thank you so much for your thoughtful review! It's our honor to receive your praise. We will strive to do better and better, and we look forward to your next visit, and the one after that. We'll be waiting for you at Aike!

Response from Property: 哇感謝親的用心好評!能得到親的稱讚是我們的榮幸哦,我們會越做越好,期待親的下次,下下次光臨,我們就在愛客等着你們哦。

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to provide your valuable feedback. We sincerely apologize that your stay did not meet your expectations. We have taken your concerns regarding room facilities, cleanliness, and service very seriously. We have assigned personnel to inspect all guest rooms, immediately repair any malfunctioning facilities, optimize our cleaning procedures, and enhance staff training to prevent such incidents from recurring. Regarding the additional charges for room changes and the incompatibility of smart devices, we have revised our policies and will communicate with guests more clearly and transparently in the future. Your honest feedback motivates us to improve. If you would like to give us another chance, we will prioritize arranging a higher-quality room and providing exclusive benefits. We look forward to having the opportunity to make up for this regret. We wish you a pleasant stay!

Response from Property: Dear Guest, We are deeply sorry for the unpleasant experience you had during your stay. We are heartbroken and feel extremely guilty upon receiving your feedback! Regarding the hygiene issues you mentioned, the fact that the bedding was not properly cleaned was a serious oversight on our part. We have already given the housekeeping team a thorough overhaul, completely replaced all soiled bedding, and strengthened our quality control processes. The projector equipment malfunctioned and could not be adjusted in time; we have arranged for a specialist to inspect and maintain it regularly. The waterproofing issue in the shower room has now been urgently repaired to prevent water leakage. We will also install soundproofing to address the poor sound insulation and improve your stay. We sincerely hope to have the opportunity to serve you again and demonstrate our commitment to improvement through concrete actions!

Response from Property: 尊敬的客人：非常感謝你對我們服務的高度讚揚！你的好評是我們前進的動力源泉。我們始終堅信，真誠的服務能夠傳遞温暖與關愛，讓每一位客人都感受到家的温馨。在未來的日子裏，我們會以更加飽滿的熱情和專業的態度，為你和每一位賓客提供無與倫比的服務體驗。期待你的再次光臨，讓我們繼續書寫美好的服務篇章

Response from Property: 感謝您對本店的信任與支持,您的滿意就是我們奮鬥的目標,歡迎下次再來

Response from Property: Dear Guest, we are truly sorry that there was a serious oversight on our part. The relevant personnel have been severely reprimanded, and we will immediately strengthen our room cleaning management, enhance the training and assessment of our cleaning staff, and clarify cleaning standards and inspection procedures.

Response from Property: "Dear Guest, thank you so much for choosing our hotel and leaving us a review. We are delighted to know that you are satisfied with our service and location. We sincerely apologize for the soundproofing issue you mentioned. We will strengthen our guest management and remind guests to keep quiet late at night so as not to disturb other guests' rest. We will continue to strive to provide a more comfortable and quiet accommodation environment for our guests. Thank you again for your feedback, and we look forward to your next visit!"