Romantic City Hotel (Zhangzhou Gucheng Branch)

1. The hygiene is super good. As soon as we entered the door, we were greeted by a big spider, and then the two children hid far away from the air conditioner. 2. The facilities are also super good. There are no bath towels for bathing. I asked the child to go to the front desk. The front desk told me that he was in the toilet. In the end, he had no choice but to wipe his hair with his own dirty clothes! Bath towels were given after we came out! No apology! 3. I don’t know if there is a hair dryer, because I found the surface of the quilt was very dirty when I came out. I asked the front desk to change the room. When I inspected the house, I was told that 20 was the cleaning fee. If the hygiene is not up to standard, do I need to pay for the cleaning fee? ! The two front desk staff and the cleaning lady argued with me for a long time, but they couldn't agree and even asked me for an upgrade fee! We just talked about the washing fee, and now we have the upgrade fee! Are you charging too much? The housekeeper said that she must have changed the quilt for hygiene. The rustling and dirty things should be caused by the curtains being too dirty and falling off! So your curtains are too dirty and you don’t clean them up and you want me to pay for the cleaning! 4. The service is great! I didn't want to pay the washing fee because it didn't make sense, and I didn't want to pay the upgrade fee because it didn't deserve it. I said I wanted to complain because you were doing this, but they had no fear and just asked you to refund the money! The prerequisite is to call the platform yourself to cancel! Rushing out with disheveled hair and two children! Within five minutes, it rained heavily, and the three of them sheltered from the rain on the roadside for more than half an hour. They were really angry! I called and complained! 5. They should have a backend, this service, and this sanitation can stay open for a long time. I complained to 12315, and the hotel told me that 12315 would contact me to apologize and deal with it, and then called me, "I heard 12315, you don't know how to refund?" "No. Yeah, I haven’t done anything yet, I’m just keeping my word and just complaining to you.” “Okay,” and then hung up! Is this an apology? Is this an attitude? ! After the important point, I asked 12315 again. They directly invited me to send a message to help me complete the complaint. I said why should I complete the complaint? Did they handle it and apologize? Then you will receive a text message in about five minutes, saying that your complaint has been processed! Just say why you are not afraid of complaining, it turns out there is someone! 6. I also made a complaint to the Health Bureau. Will it be handled? If it is pending, it is reasonable if it exists, so I guess...

The hotel is near the ancient city business district, the rooms are spacious, clean, convenient transportation, easy travel, the street view at night is good, the staff has a good service attitude, I will come again next time if I need it!

It's average. This price is OK in the city center. There is a KTV in the same building. The hotel is on the third floor. The elevator has a not-so-pleasant perfume smell. I checked in mid-week and didn't hear any noise except the air conditioner when I slept, which didn't affect my sleep. Service: The front desk service is very good. I asked if I could arrange a room with a window. They offered to upgrade the room type, but I couldn't sleep on a round bed. Environment: I've never seen such a toilet before. Normally, the bottom and the toilet gasket are the same size, but the toilet seat here is a little shorter than the bottom. The door lock is also a novel style that I haven't seen before.