One City Rezen Hotel

The front desk told me to upgrade the room and found that I didn't give the worst room type. Call the front desk and ask for a new room. The front desk directly upgraded me to a suite. It's sincere. If you can fix it for me at first, it won't cost so much in the morning. We got up late for breakfast and arrived at the restaurant almost ten o'clock. The hurried waiter stopped us and questioned whether it was a hotel guest. Not to mention that we wanted two cups of coffee. I laughed and the attitude is very tough. How can there be any service? The overall service is very chaotic

As a guest who usually doesn't like to write essays, I had to write a essay today, because this is the worst hotel management I have ever encountered in my life. Our group of three and one small, two adults forgot to bring their ID cards when they went out, and then called the hotel in advance to ask if the electronic ID card could be checked in. The front desk replied: non-Guangdong household registration is not allowed (emphasis on it), you must go to the police station in your jurisdiction to issue a certificate before you can check in . After arriving in Zhanjiang at 9:00 p.m., we went to the police station in our jurisdiction as soon as possible. After learning about the situation, the police also helped us communicate with the hotel: the police said that the police station could not seal in the middle of the night, and the colleague who managed the official seal was not on duty at night. And inform the hotel that manual registration can be done, after all, it is so late, we should arrange our accommodation first. (Here, a big compliment to the police, help us to communicate and solve problems without shirk) The front desk of the hotel promised on the phone that the police would help us check in, and we left the police station and went to the hotel. After that, we experienced a very angry scene. After arriving at the hotel, the front desk, a tall man about 1.8 meters tall who was on duty on November 26, refused our check-in, saying that we could not check in without an ID card. We questioned why he didn't directly refuse when he communicated with the police just now. Now we refuse to come to the hotel. He said that I'm sorry, this is indeed my problem. We question again: We have electronic ID cards, driver’s licenses and social security cards, can’t we all prove our identity? (emphasis added again) The male front desk replied: Sorry, no. We proposed again: Or check in with an ID card, upgrade us to a suite, and let us stay in the two-bed one, after all, it's so late! The male front desk replied: Sorry, no, you can go to other hotels. In this way, he repeatedly saw and saw for half an hour, during which he asked two different leaders for instructions, and the answer was no! Repeatedly stressed that you can go to the police station again, or try another hotel. Super desperate for a client who arrived out of town in the middle of the night with a child. Then one of our friends called and consulted with a friend at the police station, and the police station said that the driver's license can be regarded as a valid document to check in! Ask the male front desk again, is the driver's license not allowed to check in? At this time, the male front desk said: A driver's license is OK! You didn't say it sooner! So why are you arguing with us here for half an hour? As a Gold Card customer of Marriott, Accor and Narada, I chose Licheng when there was a Sheraton in Zhanjiang, just because I wanted to experience the high-end hotel brand known as Ctrip. Undoubtedly, this experience was the worst in my life, and I analyzed it afterwards. Let's talk about the most fundamental problems of the hotel 1. The service awareness is very poor, and the top-down is poor. When encountering the common situation of not bringing an ID card, I asked the two leaders for instructions and did not give a solution, but quarreled with customers in the lobby. The first half an hour. We did not take the initiative to ask the customer whether they had other valid documents, and we ignored it when we asked why the driver's license and other documents were not valid, nor did we agree to upgrade the room to help solve the customer's accommodation problem. Anyway, we just can't live here, you can find your own way! 2. From top to bottom, the hotel did not understand the local policies in Guangdong. Afterwards, I checked the electronic documents that can be used for accommodation in Guangdong. The local household registration in Guangdong can use "Guangdong Province Affairs", and the non-Guangdong household registration can use "WeChat Authentication". ”, these two are electronic documents that can be scanned and recognized by the Guangdong hotel system! I hope that next time friends from other places come to Guangdong, they will not be as exhausted as I do because I don't have an ID card. 3. I hope the hotel management can carefully consider the gap between themselves and high-end hotels. It is not that the so-called high-end is really high-end, and it is not that your hardware can meet any standard. It is high-end, and customers need more active services and solutions. Awareness of the problem, since customer experience cannot be put in the first place, then don’t use the word high-end to advertise yourself.

1. There are cockroaches, so the hygiene should not be very good. 2. It only took an hour to change the room due to the hotel's hygiene. The underwear has been washed and dried for two days, and it is still the same as dry cleaning, and it always feels sticky, which is very uncomfortable. 4. A four-star hotel should not even have a laundry room

In the hotel opened by Ctrip that night, my friend opened the hotel at the front desk and offered a discount of more than 80 yuan. At that time, I wanted to check out the room. The front desk said that there was no way to check out. The hotel management price was inconsistent.

The sanitation is very clean and tidy, the equipment and facilities are complete, the service attitude is very good, very polite, and will help me immediately if there is a problem 👍👍👍, there is a restaurant on the first floor, the environment is super good, and there is a shopping mall next to it, which is very convenient for shopping and eating. Come here next time Will consider staying here! ! !