KUNLUN Hotel

The room is very satisfactory, the facilities are complete and new, the hygiene is clean and comfortable, the environment is beautiful, and the service attitude is enthusiastic! I would be happy to stay in this hotel again and would recommend it to my friends.

Very good 👍 Very good 👍 Will stay again next time

The overall feeling is good. Zhaosu County is relatively cool, so there is no need for air conditioning. Opening the window at night allows for natural breeze, which is comfortable. The surrounding scenery is beautiful, and the sunflowers, sage and wheat are all very nice.

I didn't take pictures of the hotel, but attached are a few pictures of Xiata Scenic Area. I went to Xiata the day before, and stayed here for one night on my way back from Xiata. The location is good, and next to it are the vans going to various towns. The hotel also gave two breakfast coupons, but the experience was not good. I didn't like the decoration style of the room, it was old, and the lighting was dim. I don't know why I felt itchy all over after sleeping here for one night.

Service: From the moment I entered the lobby, there was a little girl among the service staff. She didn't even raise her head or say hello. She just frowned and sat down to check me in (without any basic greetings). On the third day of my stay, I wanted to call the front desk to ask if there was a power bank. The customer service didn't respond after a long time, waiting for me to speak (don't you know that the service industry should have the most basic service awareness? Or don't you know that the first sentence when answering the phone is to say hello?) In addition, the sound insulation is poor. In the middle of the night, until a little later, the residents on the 5th floor were pulling their suitcases back and forth and walking loudly. Facilities and sanitation: When I got to the room, the door could not be locked. As soon as I entered, there was a strong smell of cigarettes and dust everywhere. The advantage is that there is direct drinking water, so you don’t have to worry about the kettle being unclean. Finally, there was the issue of issuing invoices. The waiter who replied to me on WeChat didn’t know how to check the information or something. She repeatedly used the dialog box and sent my check-in information incorrectly. I told her not to contact me for confirmation, and now she’s starting to argue... Instead of being so argumentative, it’s better to improve our service awareness.

In terms of location, the hotel is located in an extremely convenient transportation area with complete surrounding supporting facilities, making it very convenient for going to business meeting places or dining out and shopping. As soon as you step into the hotel lobby, you will be deeply impressed by the spacious and bright space and the stylish and simple decoration style. The front desk staff is warm and friendly, the check-in procedure is efficient and fast, and the professional service attitude makes people feel warm. Entering the business room, there are endless surprises. The room is spacious and clean, with a reasonable layout and exquisite and elegant decoration. The comfortable big bed with high-quality bedding allows me to enjoy a good sleep after a busy day. The office area is spacious and bright, with complete facilities, and the high-speed and stable wireless network provides great convenience for my business office. The room's soundproofing is also excellent, allowing me to rest and work in a quiet environment. The hotel's sanitary conditions are impeccable, every corner is spotless, making people feel safe and secure when staying here. In addition, the hotel's service is also very considerate and thoughtful. Every day, someone cleans the room and replenishes daily necessities. The hotel also provides a wealth of room service to meet my various needs.