Manlu CC Hotel (Zhengzhou East Railway Station China Resources Times Square Branch) Reviews

Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing your valuable feedback. We are delighted to hear that you found our room clean and comfortable, and that its location near Zhengzhou East Railway Station suited your needs well. It's pleasing to know that major attractions such as the Henan Museum, Erqi Square, and the Big Corn Tower were easily accessible from our hotel.We apologize for any communication difficulties caused by the language barrier and appreciate your effort in using translation tools to bridge this gap. Your experience has highlighted the importance of enhancing our communication skills to better serve our international guests, and we will certainly take this into consideration moving forward.We are glad that you discovered the convenience of having numerous convenience stores, restaurants, and food stalls in the vicinity, adding to your overall experience.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back again, promising an even more delightful stay. If there is anything else we can assist you with or if you have suggestions on how we may improve, please do not hesitate to let us know.Thank you once again for your kind words and for choosing our hotel.Warm regards,

Response from Property: 貴客之言，猶如甘露灑心田。小鹿感激涕零，願以更周到之服務，更細緻之關懷，回饋君之厚愛，共赴更多美好時光。

Response from Property: "Thank you very much for considering our hotel as your accommodation option near Zhengzhou East Railway Station. Our hotel is indeed very clean and reasonably priced, making it ideal for travelers who are making a short stopover.Regarding the location, we are just 500 meters away from the Line 1 subway station, providing convenient transportation. Additionally, it only takes about 8 minutes by car to reach the entrance of the railway station, offering great convenience for your travels.We look forward to your visit and will do our utmost to ensure that your stay is pleasant and comfortable. Should you have any questions or require further assistance, please do not hesitate to contact us. We are always ready to help you."

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments to improve the quality of service. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to coming again!

Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來。

Response from Property: 尊敬的賓客：您好！感謝您選擇漫鹿酒店，我們很高興您在酒店有一段愉快的入住經歷，感謝您對酒店的支持與信任，同時也感謝您對酒店提出的寶貴建議，我們將繼續努力，為您提供更加舒適温馨的入住體驗。期待您的再次光臨和惠顧！

Response from Property: Hearing your praise is like the sound of nature, lingering in my ears for three days. Although we are not in the fairyland of Yaochi, we also strive to find a pure land in this world to comfort your heart. Your satisfaction is our blessing. If you come in the future, we will certainly prepare a bed for you and continue our old friendship and talk about the ups and downs of life.

Response from Property: Hey yo. We are so happy to receive your praise. We feel happy all day long! Thank you for your recognition. We will continue to work hard to make you feel full sincerity and surprise every time you come. Come again next time, we will prepare some little surprises for you to make you happy!

Response from Property: Hearing your praise, the little deer is overjoyed and cannot contain his joy. I would like to be your good companion, always paying attention to your needs, making you linger here and enjoy the joy of life.

Response from Property: Customer'' Hello. Regarding what you said, the slippers have no soles. What I want to say is that our slippers are all treated with anti-slip treatment. The sole material structure, softness and hardness, play an anti-slip role under normal indoor conditions. Yes, slipping will never occur when wearing slippers in daily life. Because it rained heavily yesterday and there was water outside, the friction is relatively reduced. If you wear slippers when you go out and the road is slippery, you may slip. And you find the front desk , we also apologized to you immediately and gave you new slippers. In view of certain conditions, such as weather conditions and heavy rain, we recommend that you do not wear slippers when going out. As for the price issue you mentioned, you also said Our room rates are generally affordable. In view of the hotel market management during the National Day holiday, the room rate will be appropriately adjusted based on supply and demand during the National Day holiday. If you have any doubts or dissatisfaction with the price, we can give you all the information before checking in. We will refund the amount. We will also actively rectify your feedback. Here again, it is recommended that we be careful when going out during heavy rain. Xiaolu still wants to say sorry to you for the unpleasantness caused to you during this period.

Response from Property: Dear guest, Hello, we are very sorry for the inconvenience you encountered during your stay. Your feedback is very important to us. It is like a beacon, illuminating the direction in which we need to improve our services. If you are dissatisfied after checking in, you can give priority to communicating with the front desk staff. Our goal is to ensure that every guest can enjoy high-quality, personalized service. This includes giving guests a warm, comfortable and convenient experience in every aspect from booking, check-in, stay to check-out. Because room types are limited by the building structure and spatial layout, although we have been committed to providing each guest with a spacious and comfortable accommodation environment, the settings in some specific room types cannot completely circumvent the design restrictions of space, resulting in In response to the problem you mentioned that the bathroom door can only open half way, we are also actively considering fine-tuning the bathroom layout, such as optimizing furniture placement, increasing storage space, etc., to maximize the convenience and convenience of use under the existing conditions. Comfort. The problems of damaged shower pipes and loose faucets of wash basins are due to our negligence in daily maintenance. We have recorded this situation and will immediately organize a maintenance team for emergency treatment to ensure that all facilities can operate normally. Provide guests with a more secure living experience. Because high-rise buildings are generally windy areas, when the wind rushes in between the window frames and door leaves, it blows into the cracks, causing the windows and door leaves to vibrate and producing a whirring sound. We will repair and replace the door and window strips to avoid Interference from external noise. We apologize for the construction noise outside the window and the inability to fully close the curtains. We will coordinate with the construction company and try our best to adjust their operation time to reduce the impact on guests. At the same time, for curtain problems, we will arrange replacement or adjustment as soon as possible to ensure that you can enjoy a peaceful and comfortable rest environment. We know that high-quality service is not only reflected in the hardware facilities, but also in how we listen to every guest's voice and take action to improve it. Your satisfaction is our greatest pursuit, and we will make unremitting efforts for this purpose.

Response from Property: The words of distinguished guests are like sweet dew to my heart. Xiaolu is deeply grateful and is willing to repay your kindness with more thoughtful service and more meticulous care, so that we can spend more wonderful times together.

Response from Property: We have received your malicious negative review, and our store is also going to pin this negative review to the top! Please use your own judgment to analyze this negative review. First of all, if the guest has any hygiene problems when checking in, he should contact the front desk as soon as possible. We will unconditionally upgrade the room or refund the full amount. Since you said that the room has a peculiar smell and the quilt is sticky, I really don’t know why you want to stay for a night like this? Moreover, the photos you took are seriously inconsistent with our store. I don’t know where you searched for this photo! Please also judge this malicious negative review by yourself. Finally, I hope you have a light when it’s dark and an umbrella when it rains. Good luck!