Zhengzhou Lukcy Hotel Reviews

Response from Property: The service is ours, and the mood is yours. Good service adorns your mood, so we will work harder. Thank you for your support!

Response from Property: 尊敬的賓客您好！感謝您 5 分的點評哦！每個城市總會有讓人惦念的理由，每個季節 都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望 星雲 會是您回憶裏最 温馨最獨特的那個！ 

Response from Property: 尊敬的賓客：您好！最好的廣告是客人口口相傳的推薦，非常榮幸我們的服務能得到您的認可。期待着您的下次入住！

Response from Property: We are very happy to receive your praise and thank you for your affirmation and support. We will continue to work hard to provide a clean and comfortable accommodation environment and high-quality and considerate services to every guest. Thank you for being with us along the way and look forward to your visit. Come again!

Response from Property: 尊敬的賓客：您好！最好的廣告是客人口口相傳的推薦，非常榮幸我們的服務能得到您的認可。期待着您的下次入住！

Response from Property: Dear guests, we are deeply sorry for causing you a bad check-in experience. We have the following response to your questions: 1. The free room upgrade service is based on the room status on that day. When you contact us after placing your order to ask if you can waive the upgrade, we have already explained to you: Due to the tight room availability on the day of check-in, you cannot waive the upgrade. When you check in, you will ask for the waived upgrade service again. The front desk will indicate according to the room status on that day. You cannot upgrade, but you can give us a 20% discount. You also agree to this plan and then check in normally. 2. Regarding your feedback about the wet floor and frequent room changes to maintenance rooms: Because the room was full the day before, your check-in time was earlier. Our normal check-in time is after 2 pm. The room has just been cleaned, so there will be some parts on the floor. Water stain remains. As for the sanitary issues in the maintenance room you mentioned, this room was under normal maintenance the day before and is not intended to be sold. The guest house lady has also informed in advance that it is a maintenance room. 3: The elevator belt suddenly broke that night and the elevator door could not be closed, so we stopped using it. We deeply apologize for the inconvenience caused to you. After this incident, the front desk and the duty manager immediately opened the backup elevator and guided guests to use the backup elevator. Because there were many people going up and down the stairs at that time, the waiting time for the elevator may be too long.

Response from Property: Dear guest, we are very sorry for your feedback on the hygiene issues! We have always attached great importance to guest room hygiene, and have invested most of our time in guest room hygiene inspections, and will organize professional disinfectants to disinfect the rooms regularly. The hygiene situation you described this time should never happen! We have strictly required the disinfectant to pay more attention to the details of disinfection and ensure the hygiene of the guest rooms!

Response from Property: Dear guests! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time!

Response from Property: Dear guests! Thank you for your strong support to the Nebula Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: good work and a good mood every day O(∩_∩)O~

Response from Property: Dear guests, hello! Thank you for your encouragement and recommendation of Xingyun Hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Wish you all the best!

Response from Property: Dear guests, hello! Thank you for your love and recognition of the Xingyun Hotel. The hotel provides laundry, gym and other facilities. The Xingyun Hotel has been working hard to create a new stay experience for travelers. We hope that we can add joy and touch to your visit. The hotel looks forward to your stay again!

Response from Property: Dear guests, hello! Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you.

Response from Property: Dear guest, hello! Thank you for staying at Xingyun Hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing, and strive to provide every guest with better service. We sincerely welcome you to visit again!

Response from Property: Dear guests, hello! Thank you for choosing Xingyun Hotel. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of Xingyun's partner services and look forward to your and your family's stay again!