Zhongshan Hot Spring Resort Reviews

Name: Zhongshan Hot Spring Resort
Address: Sanxiang Town, Zhongshan, Guangdong, 528463, China, Sanxiang Town, Mainland, China
Rating: 9.1

Zhongshan Hot Spring Resort

Sanxiang Town, Zhongshan, Guangdong, 528463, ChinaView Hotel Details

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Rooms and Guests

Guest Reviews of Zhongshan Hot Spring Resort

9.1/10

Good

2041 review

Verified reviews

Location9.3

Amenities8.9

Service9.1

Cleanliness9.0

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All reviews(2041)

Positive reviews(1956)

Reviews with photos/video(751)

Relaxing hot springs(370)

Friendly front desk staff(118)

Perfect for kids(103)

Garden view(70)

Delicious buffet(40)

Has facilities for children(16)

Tasty dinner(16)

Negative reviews(76)

Guest User

Superior Queen Room

Stayed in Feb 2025

Couples

1 review

9.5/10

Amazing

Posted on Mar 11, 2025

Nice place w.Hotspring and Swimming pool together. Swimming pool is good for kids too. Room is clean and big too. There's no options near by(walking distance). So better to stay inside hotel and relax☺️ If u prefer Western food, better go out😉

Response from Property: Hello, dear guests! Thank you for your warm review of the hotel! We are glad that you were satisfied with your room and leisure facilities. As you said, our hot springs and swimming pool are the hotel’s special highlights, especially the design of the children’s pool area, which allows children to have fun playing in the water. At the same time, our rooms are known for being spacious and comfortable, and are cleaned and maintained to the highest standards every day. We look forward to seeing you again, we will bring you a better service experience!

Guest User

Cuihengyuan Deluxe Hot Spring Double Bed Room

Stayed in Nov 2024

Travel with friends

6 review

10.0/10

Outstanding

Posted on Dec 30, 2024

Overall is good. Just some facilities inside room is too old. The wallpaper looks old as well. The breakfast is not good as the variety is less than the other hotel and some food got cold.

Response from Property: Thank you for choosing to stay at Zhongshan Hot Spring and for your valuable feedback. We will do our best to improve the existing shortcomings based on your suggestions to enhance the satisfaction of our guests. We look forward to your next visit.

小王八

Superior 2-bed Room

Stayed in Dec 2024

Family

24 review

10.0/10

Outstanding

Posted on Jan 16, 2025

Very good it have a very good experience. Thank you for the re

Response from Property: Thank you for choosing Zhongshan Hot Spring and giving us your praise. Your encouragement is our driving force for continuous progress. Thank you and look forward to your visit again.

Edwin Soesilo

Superior 2-bed Room

Stayed in Oct 2024

Family

9 review

10.0/10

Outstanding

Posted on Nov 19, 2024

This is a wonderful place to stay and letting your family relax !!! I want to personally thank Miss 罗娟 because she has been very patient and helpful providing necessary information during our stay. We get lost easy because this place is Huge !!!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

Quoc Hoa

Superior Queen Room

Stayed in Feb 2025

Couples

11 review

8.5/10

Very Good

Posted on Mar 24, 2025

Very good size

Response from Property: 感謝選擇中山温泉和給予好評，期待您下次光臨體驗。

Lil cutie bear

Business Garden Double Bed Room

Stayed in Aug 2024

Couples

1 review

9.0/10

Great

Posted on Sep 25, 2024

The service is very awesome. The staff are so passionate and helpful. They helped us to unclog the toilet too. The smell is so good at the lobby too.

Response from Property: Thank you for choosing Zhongshan Hot Spring. We look forward to your next visit.

Travelguide_Asia

Business Garden Double Bed Room

Stayed in Dec 2024

Solo travellers

6 review

5.5/10

Posted on Feb 17, 2025

Waited almost an hour for check in, also the hotel room was old. There was not much nearby and the hotsprings where not so clean. It was overall a nice experience, but I would not recommend my friends to go there.

Response from Property: Dear guest, we are deeply sorry that your stay experience did not meet your expectations. We value every customer's feedback and will investigate the matter immediately to ensure that similar situations do not occur again. Please accept our sincere apologies and allow us to provide you with an opportunity to improve our service.

Guest User

Waterside Garden Waterfront Room

Stayed in Mar 2025

Couples

5 review

8.5/10

Very Good

Posted on Apr 13, 2025

Should not allow guests to wear clothes to get into the hot spring pool.

Response from Property: 尊敬的賓客，您好！感謝您對我們温泉服務提出的寶貴建議。對於您在使用温泉時的不愉快體驗深表歉意。我們理解您的觀點，同時也想説明，要求客人穿着泳衣使用温泉設施是出於衞生和安全考慮的必要規定。這不僅是對所有使用者健康的保護，也是遵循國際酒店温泉運營標準的體現。我們會在保證衞生安全的前提下，進一步優化温泉區的使用體驗，包括提供更舒適的泳衣選擇，以及在入口處增加温泉使用指南的詳細説明，幫助客人更好地瞭解和適應相關規定。期待有機會再次為您服務，為您帶來更好的温泉體驗。

PramodC

Waterside Garden Waterfront Room

Stayed in May 2024

Family

3 review

9.0/10

Great

Posted on Jul 1, 2024

Nice resort !! Facilities are really nice. Lobby Lounge restaurant food and service was excellent. Hot spring and swimming pool facilities are well maintained and clean. There is scope to improve breakfast choices but are Ok for locals but limited western or non chinese options.

Response from Property: Thank you for choosing Zhongshan Hot Spring and look forward to your visit again.

Guest User

Waterside Garden Waterfront Room

Stayed in Nov 2024

Family

2 review

4.0/10

Posted on Jan 28, 2025

The room is dirty with a lots of hair on the sofa… the pools are fully occupied with people, poor hygiene, will never come again!

K&C

Cuihengyuan Deluxe Hot Spring Double Bed Room

Stayed in Apr 2024

Couples

11 review

10.0/10

Outstanding

Posted on May 20, 2024

The resort was clean and the staff were so friendly. They spoke a little English but went above and beyond to help us have a good experience. The hot springs were so relaxing. There’s also a cart to take you every where too.

6/11

Response from Property: Thank you for choosing Zhongshan Hot Spring and giving us a good review. We look forward to your visit next time.

Elaine

Business Garden Twin Room

Stayed in Oct 2024

Travel with friends

5 review

4.5/10

Posted on Nov 3, 2024

We stayed in the Business Park. The room is so old, there are broken door stop with sharp screw exposed and I accidentally stepped on it and hurt my feet! The safe was out of order, so did the air conditioner control and the control switch next to the bed! The WiFi was also terrible and hardly work. I made the complaints to the front desk but didn’t get any response or feedback. I’m really so disappointed with the experience!

Response from Property: Dear valued guests, thank you for choosing Zhongshan Hot Spring Resort and for your valuable feedback. We apologize for not providing you with a comfortable vacation experience. We have asked relevant staff to check if the safe and air conditioning control panel in your room are functioning properly. We will strengthen the operation instructions for safes and air conditioning control panels. Based on your valuable feedback, we will continuously improve and enhance our services. We look forward to your next visit and hope for a different experience.

Anonymous User

Waterside Garden Waterfront Room

Stayed in Jan 2025

Couples

8 review

3.5/10

Posted on Feb 21, 2025

Location is very remote. No gym. Hot springs is old and outdated.

Response from Property: 感謝您選擇下榻中山温泉及提出的寶貴意見，健身房我們設在温泉園3樓，我們會根據反饋意見盡最大努力改善存在的不足，以提升賓客們的滿意度，期待您的下次光臨。

Guest User

Waterside Garden Waterfront Room

Stayed in Feb 2024

Family

1 review

8.5/10

Very Good

Posted on Apr 2, 2024

The swimming abmnd hotspring facilutues are good. It would be even better if the room hygiene and the breakfast could be further improved. Overall experience is good and I look forward to visiting it again.