To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.0
Service9.3
Cleanliness9.2
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All reviews(2372)
Positive reviews(2297)
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Relaxing hot springs(802)
Friendly front desk staff(178)
Clean pool(131)
Perfect for kids(125)
Garden view(65)
Has facilities for children(52)
Negative reviews(75)
Ezedmartin
Business Garden Double Bed Room
Stayed in Dec 2025
Couple
16 review
10/10
Outstanding
Posted on Jan 22, 2026
A great stay at the Zhongshan Hot Springs Resort. The breakfast was excellent and even included western food like bacon and eggs and French toast. Coffee machine made perfect espresso every time. The business rooms were clean and comfortable. The hot springs were easily accessible and not too crowded during the weekday we stayed. The gym had free weights, but was hard to find and most of the machines were broken or couldn’t power up (no elliptical or bikes, but the treadmill worked). Staff was very polite and responsive. Some were able to communicate clearly in English, although Chinese is clearly the preferred language.
6/16
Response from Property: 親愛的貴賓,您好!衷心感謝您選擇中山温泉度假村,以及分享這些寶貴的住宿體驗!我們非常高興看到您對我們豐盛的早餐、特別是西式餐點和優質咖啡的讚賞。您的建議對我們持續提升服務品質至關重要。我們期待在不久的將來再次歡迎您的光臨,為您呈現全面升級的度假體驗!
nuslim20
Commercial suite
Stayed in Jan 2026
Travelling with friends
10 review
8.0/10
Very good
Posted on Feb 25, 2026
Facilities: The hotel has a good range of facilities, including a swimming pool and gym.
Cleanliness: The room was clean and tidy, and quite spacious.
Environment: The location is convenient with good transport links, and there's an indoor car park.
Service: Overall good, quite satisfied.
Original textTranslated by Google
Guest User
Business Garden Twin Room
Stayed in Jan 2026
Family
9 review
5.0/10
Posted on Feb 19, 2026
When booking, I was torn between Ocean Spring Resort and this place. Ocean Spring included several meals for around 900 yuan, but I really wanted a nicer stay. Seeing that this hotel ranked first and second for the best hot spring hotels in Zhongshan, I ultimately decided on it. The room rate was over 1300 yuan for a business park room, and only breakfast was included. The result...
The lobby is beautiful, modern, and grand!
Parking is convenient, with an underground garage and an open-air lot!
The environment is pleasant!
The room is extremely old and poorly maintained!
The bathroom is dirty; there are stains everywhere!
The room has a musty smell!
The floor mats have many stains, the TV is small, the hot spring pools are small, there aren't many choices, and the water is cloudy!
Also, I stayed on the first floor, and had to carry my luggage up the stairs; there's no elevator!
I won't be considering this hotel next time!
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6/8
Yaodong
Business Garden Double Bed Room
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 26, 2026
I visited this hotel a few years ago and had a great experience. This time, I stayed for a night before the Chinese New Year, enjoyed the hot springs, and found the room to be quite spacious and very clean. The hotel facilities are excellent, and the service is top-notch. It's much better than other hotels of a similar type. Definitely a positive review!
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6/9
Anonymous User
Business Garden Double Bed Room
Stayed in Dec 2025
Other
13 review
10/10
Outstanding
Posted on Jan 30, 2026
The environment is excellent, and it's very clean. The front desk service is super warm and welcoming! Plus, you get unlimited access to the hot springs 🎫, and breakfast is really rich and varied. Waking up to the birds singing in the morning is just priceless! It's perfectly suited for a family trip to the hot springs in winter. Absolutely loved it!
Original textTranslated by Google
6/8
Response from Property: Dear Guest, Thank you for choosing our hotel and sharing such a wonderful stay! We are delighted to see your positive feedback on the hotel environment, cleanliness, and front desk service. Winter is indeed a perfect time for the whole family to relax and enjoy the hot springs. We look forward to welcoming you and your family back in the future, and we will continue to improve our services to bring you more surprises and warmth.
Guest User
Waterside Garden Waterfront Room
Stayed in Dec 2025
Family
11 review
10/10
Outstanding
Posted on Jan 29, 2026
The room came with a children's play tent, and the staff were friendly and helpful. We also received complimentary welcome fruits. While the facilities aren't brand new, they are well-maintained. The hotel's dining options are quite good, and there's a farm where you can feed small animals.
Original textTranslated by Google
Response from Property: 親愛的貴賓,您好!衷心感謝您選擇我們酒店並分享這麼温暖的入住體驗!我們非常高興聽到您對房間內小童小帳篷的喜愛,這正是我們為家庭旅客精心準備的貼心設計。很高興我們的餐飲水準和農場互動活動也為您的旅程增添了愉悦。期待未來有機會再次為您提供服務,為您帶來更多美好回憶!
Guest User
Business Garden Twin Room
Stayed in Dec 2025
Couple
18 review
9.5/10
Amazing
Posted on Jan 22, 2026
Huge thanks to the front desk for the room upgrade! The room was new, spacious, and the mattress was just right – so comfortable! They even gave us complimentary fruit and sweet soup, which was a lovely touch. The entire hot spring resort has a beautiful environment, with two restaurants offering both Chinese and Western cuisine, all at reasonable prices and with good food. My only minor complaint is that the individual hot spring pools are quite small, suitable for just 2-3 people. Also, the stone slab area felt very exposed without any walls; on a cold day, the wind made it impossible to lie there for more than a few minutes. That was a bit of a letdown.
Original textTranslated by Google
6/8
Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing such a detailed review! We are delighted that you were satisfied with the room upgrade, the comfortable mattress, and the complimentary fruit and dessert. We sincerely appreciate your valuable feedback and look forward to serving you again in the future, providing you with an even more perfect vacation experience!
Lilily Chow
Business Garden Twin Room
Stayed in Dec 2025
Family
61 review
8.0/10
Very good
Posted on Jan 8, 2026
Overall, a pretty good experience! So relaxing to soak in the hot springs whenever I wanted. The breakfast wasn't super rich or gourmet, but it was filling. They also gave us complimentary fruit every evening. If there's a discounted room next time, I'd definitely consider coming back for a relaxing getaway and to try the free snacks on the third floor of the hot spring park.
Original textTranslated by Google
Response from Property: 親愛的貴賓,您好!非常感謝您對我們酒店的認可和詳細分享!很高興您在我們這裏度過了愉快的時光,特別是享受到了温泉帶來的愜意體驗。期待您下次光臨時能品嚐到温泉園三樓的免費小食,相信會給您帶來更多驚喜。我們會繼續用心服務,為您營造更加完美的度假體驗!
Guest User
Business Garden Double Bed Room
Stayed in Nov 2025
Family
10 review
10/10
Outstanding
Posted on Dec 24, 2025
We have heard of Zhongshan hot spring resort and finally we got a chance to spend time here. The rooms are spacious, the bed is huge. All the staff is very supportive, including front desk and cleaners. The mini bus driver offered us a ride and took us to and fro the mountain. There is no need to say, that everything is nice and clean in the rooms. The breakfast was very good. Hot springs met our expectations. Everything was really nice and clean. Sauna and pools are great, we stayed as family and all of us including kids enjoyed it. Would we come back and recommend the place? Definitely, Yes! Thanks a lot to all the staff and see you later!
6/10
Response from Property: 親愛的貴賓,您好!感謝您選擇入住中山温泉度假村,並抽出寶貴時間分享如此温暖的入住體驗!我們非常高興看到您對我們的客房舒適度、員工服務態度以及各項設施都給予了充分肯定。期待在不久的將來再次迎接您和家人的到來,為您提供更加難忘的温泉度假體驗!
Guest User
Business Garden Twin Room
Stayed in Nov 2025
Family
73 review
9.5/10
Amazing
Posted on Jan 1, 2026
The park environment is quite nice, and the rooms are clean and tidy, though the facilities are a bit old. Breakfast is plentiful, and the service attitude is excellent!
Original textTranslated by Google
Response from Property: 親愛的貴賓,您好!衷心感謝您選擇我們酒店,並抽出寶貴時間分享您的入住體驗!我們非常高興看到您對我們園區環境和房間清潔度的認可,我們一直致力於提供多樣化的餐飲選擇和熱情周到的服務。關於您提到設施略顯老舊的問題,我們已記錄在案,您的每一條建議都是我們不斷進步的動力。期待有機會再次為您服務,為您帶來更完美的入住體驗!
Guest User
Cuihengyuan Deluxe Hot Spring Double Bed Room
Stayed in Nov 2025
Family
5 review
10/10
Outstanding
Posted on Dec 30, 2025
A truly wonderful stay! The hotel boasts excellent natural surroundings with fresh air, peace, and comfort. The facilities are top-notch, and the staff are incredibly warm and friendly. They upgraded us to a suite and promptly provided a bed rail for the baby. We even received complimentary dessert soup in the evening! The private hot spring pool in the room was clean and convenient, and soaking in it melted away all my fatigue, significantly enhancing the joy of our stay. Whether for relaxation or a gathering with family and friends, this is an outstanding choice. We're already looking forward to our next visit!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your wonderful review and five-star rating! It is our greatest honor to have provided you and your family with such a wonderful stay. Your recognition is the greatest encouragement for all of us, and we will continue to maintain this dedication and enthusiasm to create even more unforgettable stay experiences for every guest. We look forward to welcoming you and your family back again, and we will greet you with even better service!
Guest User
Waterside Garden Waterfront Room
Stayed in Nov 2025
Family
7 review
10/10
Outstanding
Posted on Dec 25, 2025
A great place to relax. The buffet breakfast is wide spread. There’s a good choice of food at the lobby restaurant too.
We really enjoy our stay.
Response from Property: 親愛的貴賓,您好!衷心感謝您選擇入住我們酒店並分享這樣美好的評價。我們非常高興得知您對我們酒店各方面表示滿意,期待在不久的將來再次歡迎您的光臨,為您帶來更加完美的入住體驗!
TangminghaoMichael
Business Garden Twin Room
Stayed in Nov 2025
Family
22 review
10/10
Outstanding
Posted on Dec 24, 2025
The front desk staff were very polite and had a great attitude. The room was also clean and tidy. The only minor drawback was that the hairdryer had a bit of a loose connection.
Oh, and the breakfast selection wasn't very extensive. Overall, it was good and worth coming back to.
Original textTranslated by Google
Response from Property: 親愛的貴賓,您好!衷心感謝您選擇入住我們酒店並分享如此珍貴的評價。我們非常高興得知前台團隊的服務和房間的整潔度獲得了您的認可,關於電吹風的接觸不良問題,我們已經記錄並將安排工程部門進行全面檢查。同時,也感謝您對早餐品種的建議,您的滿意是我們最大的動力,期待未來有機會再次為您服務!
Xiaoqiyaofada
Waterside Garden Waterfront Room
Stayed in Nov 2025
Couple
28 review
2.0/10
Posted on Dec 20, 2025
The front desk service was barely existent. At noon, the lobby was packed and chaotic. The front desk staff was unresponsive when checking in, didn't explain how to get to the room, and didn't mention the breakfast included. After getting the room card, I drove around for half an hour trying to find the room and ended up missing breakfast. The room they assigned me was even worse, directly facing an abandoned building. What an arrangement!
And here's the kicker: I went for a hot spring bath and rested on the warm stone slab for a while. When I got up, my slippers were gone! My own slippers just majestically vanished. I've never had such a terrible experience, absolutely wonderful!
Oh, and I didn't even mind the dead bugs and hair in the room when I first entered. They did send two new bathrobes after mine got wet, but seriously, one of them had a huge hole in the sleeve.
Original textTranslated by Google
Response from Property: Dear Guest, We sincerely apologize for the unpleasant stay you had. Regarding your feedback on front desk guidance, room cleaning, and amenities in the hot spring area, we have immediately notified the relevant departments. We are comprehensively overhauling our cleaning procedures, strengthening guest amenities quality control and staff training, and upgrading our quality management mechanisms. We sincerely hope to regain your trust, and we look forward to providing you with exclusive and high-quality service when you visit us again. Thank you for your valuable feedback, which helps us to continuously improve!
Guest User
Cuihengyuan Deluxe Hot Spring Twin Room
Stayed in Nov 2025
Family
19 review
8.0/10
Very good
Posted on Feb 15, 2026
I make sure to come here for a hot spring soak every year. The environment is elegant, and it's a genuine hot spring. The rooms, especially in Cuiheng Garden, are very quiet and comfortable. The food at the Chinese restaurant is also excellent; I always have my meals there.