Vienna 3 Best Hotel (South Zhongshan District) Reviews
Vienna 3 Best Hotel (South Zhongshan District)
No. 28 Chengnan 1st Road, South District, Zhongshan, Guangdong, ChinaView Hotel Details
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Guest Reviews of Vienna 3 Best Hotel (South Zhongshan District)
9.2/10
Very Good
495 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(495)
Positive reviews(487)
Reviews with photos/video(50)
Friendly front desk staff(46)
Classy environment(40)
Awesome amenities(36)
Convenient parking(27)
Many amenities(17)
Large rooms(16)
Quiet & comfortable(13)
Delicious breakfast(10)
Negative reviews(8)
Anonymous User
Deluxe-Double Room
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Dec 26, 2024
It was a pleasant stay. Everything is above average.
Response from Property: 親愛的住客,您好!十分感謝客官給予我們這麼高的評價,真是榮幸之至呢!我們希望能通過細緻入微的服務和温馨舒適的環境讓每位客人都能感受到我們的心意。您的滿意是對我們最大的鼓勵呢!另外酒店還提供免費停車,浪漫主題房,周邊吃喝玩樂一應俱全。最後小維悄悄告訴你滿星是五星哦,下次記得喲!維也納3好中山南區店在此恭候您的再次光臨呦~
Response from Property: 尊敬的賓客您好!感謝您百忙之中抽出寶貴的時間給予我們支持和鼓勵!我們會再接再厲不辜負您的好評。維也納3好中山南區店秉承了全國連鎖的一流服務與品質,房間空間大,床品舒適,讓您在疲憊的一天後安然入眠。再次感謝您對酒店的肯定,期待您的再次光臨,祝您工作順利,生活愉快!
Ming905
Deluxe-Double Room
Stayed in Dec 2024
Couples
28 review
10.0/10
Outstanding
Posted on Jan 14, 2025
Good rest
Response from Property: 親愛的,感謝您對我們的讚美與肯定噢~正是因為有了您以及每一位入住的朋友對我們的肯定,更加激勵我們為每一位入住的朋友提供更優質的服務,維也納不會辜負您們的信任!會越做越好,也會讓每一位再次入住維也納的朋友感到更加滿意
Anonymous User
Deluxe-Double Room
Stayed in Jun 2024
Business travellers
5 review
1.0/10
Posted on Jul 16, 2024
This Vienna hotel is one of the most trashy hotels I have ever stayed in. Their hotel breakfast is very trashy. The meat in the breakfast soup noodles is spoiled and smelly. I had diarrhea after eating breakfast in the hotel. It was time to communicate with the hotel. Their person in charge not only shirked responsibility but also had an extremely bad attitude. He spoke in a weird manner, smiled and hid a knife. He said that he would take him to the hospital for treatment. He was deliberately looking for trouble. I repeatedly informed the person in charge of the hotel that I now have diarrhea. I have not had the energy to argue with you several times. You buy me medicine to stop the diarrhea first. I will rest for a while and see if it can be relieved. If it can be relieved, there is no need to go to the hospital. I can just rest. The hotel not only disagrees but also calls the police. How ridiculous! When the police came, the hotel owner was extremely arrogant and said that I was looking for trouble. However, when the police saw me lying weakly on the bed due to diarrhea, they understood the cause and effect and became silent after knowing that the facts were just as I said. This kind of hotel business really opened my eyes. In order to shirk responsibility to the extreme, everyone must avoid this one (3 Best Hotels in Vienna) when coming to Zhongshan. I hope everyone will not encounter the same thing as me.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Zhongshan South District Branch and sharing your stay experience. We are very sorry that you were not satisfied with your stay. We are deeply sorry. We attach great importance to your feedback. We appreciate your feedback. You reported that you had diarrhea after having breakfast at the hotel. After receiving your feedback, the hotel communicated with you as soon as possible and took you to the hospital for examination. After arriving at the lobby, you refused to go to the hospital and asked to stay in the hotel for free for observation. Let's see if it gets better. Considering the seriousness of the problem, the hotel still requires you to go to the hospital for examination. You still don't want to go to the hospital. Then you return to the room and say that you want to negotiate terms with the boss. Later, in order to notarize the reason why the hotel called the police The police came to mediate and asked you in the room: The hotel can just apologize, and we also sincerely apologize (the entire process is recorded, and police are enforcing the law). Regarding the breakfast issue you mentioned, you were given 2 complimentary breakfasts when you checked in. Your two family members ate the food and found no problems, and no other guests of the hotel reported that there was a problem with the food that day. Food safety has always been a top priority for the hotel. We attach great importance to the fact that every day’s food ingredients have inspection reports and are produced and stored in accordance with regulations. If you have any questions about the room during your stay in the hotel, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. In addition, the hotel also arranges romantic theme rooms, with all the food, drinks and entertainment around. Xiaowei once again hopes to welcome you during your next stay. To provide you with a satisfactory stay experience, Vienna 3 Best Hotel Zhongshan South District is here to look forward to your visit again!
Awei
Deluxe-Double Room
Stayed in Jun 2024
Solo travellers
25 review
3.5/10
Posted on Jul 25, 2024
The room was not tidied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Zhongshan South District Branch and sharing your stay experience. We are very sorry that you were not satisfied with your stay. We are deeply sorry. We attach great importance to your feedback and we will accept it. Next, we will increase efforts to train room attendants on hygiene issues and strengthen efforts during ward rounds. Live up to your high expectations for the hotel. If you have any questions about the room during your stay at the hotel, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. In addition, the hotel also arranges romantic themed rooms with all the food, drinks and entertainment around. Xiaowei Once again, we hope to provide you with a satisfactory stay experience during your next stay. Vienna 3 Best Hotel Zhongshan South District is here to look forward to your visit again!
Haidaitouwuyilang
Superior Double Room
Stayed in Aug 2024
Travel with friends
22 review
10.0/10
Outstanding
Posted on Sep 7, 2024
After staying in so many hotels, this one is the best. The staff are very friendly and the rooms are clean. They also upgraded the room type for free. I will come back next time if I have a chance.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for taking the time out of your busy schedule to give us your support and encouragement! We will continue to work hard to live up to your praise. Vienna 3 Best Zhongshan South District Branch adheres to the first-class service and quality of the national chain. The rooms are large and the bedding is comfortable, allowing you to sleep peacefully after a tiring day. Thank you again for your affirmation of the hotel. We look forward to your visit again. I wish you success in your work and a happy life!
Buaichifandazhangfu
Family Friendly Twin Room
Stayed in Jul 2024
Family
17 review
10.0/10
Outstanding
Posted on Aug 30, 2024
It's pretty good, very cost-effective, very clean, not too luxurious, but it will never be a surprise.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for taking the time out of your busy schedule to give us your support and encouragement! We will continue to work hard to live up to your praise. Vienna 3 Best Zhongshan South District Branch adheres to the first-class service and quality of the national chain. The rooms are large and the bedding is comfortable, allowing you to sleep peacefully after a tiring day. Thank you again for your affirmation of the hotel. We look forward to your visit again. I wish you success in your work and a happy life!
Guest User
Deluxe Double Room
Stayed in Jul 2024
Couples
3 review
7.5/10
Posted on Aug 14, 2024
Convenient location. There are people smoking in the lobby and the smell is very strong. No one tried to dissuade or stop him.
Original TextTranslated by Google
Response from Property: Thank you for staying at Vienna 3 Best Hotel Zhongshan South District and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make appropriate decisions. Complete. You can call the hotel's switchboard to give us your valuable suggestions. In addition, the hotel also provides free parking. It is located in the center of the town and has a wide range of food, drinks and entertainment. We hope to provide you with a satisfactory stay experience during your next stay. Vienna, Zhongshan South District 3 good hotels are waiting for your visit again~
Anonymous User
Deluxe-Double Room
Stayed in Jul 2024
Travel with friends
2 review
7.0/10
Posted on Aug 5, 2024
Friends who come to my house often arrange to stay in this hotel. It is just downstairs in the community. The attitude of the glasses-wearing ** guard on duty last night was so bad. I have never seen a front desk person with such an attitude.
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for choosing to stay in our hotel and commenting on our hotel. We apologize for not taking good care of you during your stay. The night shift service issues you mentioned have been fed back to the relevant departments and will also be addressed. The department staff will strengthen training and hope that you will give us another chance to make corrections. We are very sorry that this stay did not satisfy you. Your arrival is definitely the driving force and direction for our continuous progress. We look forward to your next visit! Now available for free With zero stay, luggage storage, wake-up calls and other services, we hope to provide you with the best stay experience. On behalf of all the staff of Vienna Hotel 3 Best Hotel (Zhongshan South District), Xiaowei looks forward to your visit again.
Guest User
Standard Queen Room
Stayed in Apr 2024
Solo travellers
27 review
7.0/10
Posted on May 25, 2024
Based on this price, considering the hotel location, interior decoration, area, cleanliness, facilities, etc., it is rated as above average.
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for giving us such a high evaluation. It is a great honor! We hope that every guest can feel our care through meticulous service and a warm and comfortable environment. Your satisfaction is our greatest encouragement! In addition, the hotel also provides free parking, romantic-themed rooms, and a wide range of food, drink, and entertainment in the surrounding area. Finally, Xiaowei quietly told you that every star is five stars, so remember it next time! Vienna 3 Best Zhongshan South District store is looking forward to your visit again~
Oushi
Standard Queen Room
Stayed in Apr 2024
Travel with friends
3 review
7.0/10
Posted on May 20, 2024
The room booked has no window, and the fresh air system is loud when sleeping at night. Compared with other smart voice interactive hotels, I recommend smart hotels. Don't go around looking for switches at night. The parking lot was under maintenance that day, so I found the parking lot next door after looking around twice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We are very sorry that we did not get your satisfaction and brought you a bad check-in experience. If you have any questions about the room during your next stay, please contact the front desk as soon as possible. We will definitely respond as soon as possible. Time will sort it out for you. We now provide zero-stop check-in, luggage storage, wake-up and other services for free, hoping to provide you with the best stay experience. On behalf of all the staff of Vienna Hotel 3 Best Hotel (Zhongshan South District), Xiaowei looks forward to your visit again.
卓瑶
Budiness Single Room
Stayed in Jun 2024
Travel with friends
11 review
6.5/10
Posted on Aug 10, 2024
The price is favorable, so you can accept the other average prices.
Original TextTranslated by Google
Response from Property: Thank you for staying at Vienna 3 Best Hotel Zhongshan South District and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make appropriate decisions. Complete. You can call the hotel's switchboard to give us your valuable suggestions. In addition, the hotel also provides free parking. It is located in the center of the town and has a wide range of food, drinks and entertainment. We hope to provide you with a satisfactory stay experience during your next stay. Vienna, Zhongshan South District 3 good hotels are waiting for your visit again~
Guest User
Budiness Single Room
Stayed in Feb 2024
Other
1 review
6.0/10
Posted on Mar 3, 2024
The room is relatively wide, the environment is clean, and the price-performance ratio is high!
The front desk clerk was polite!
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for giving us such a high evaluation. It is a great honor! We hope that every guest can feel our care through meticulous service and a warm and comfortable environment. Your satisfaction is our greatest encouragement! In addition, the hotel also provides free parking, romantic-themed rooms, and a wide range of food, drink, and entertainment in the surrounding area. Finally, Xiaowei quietly told you that every star is five stars, so remember it next time! Vienna 3 Best Zhongshan South District store is looking forward to your visit again~
Yangqifengfan
Superior Double Room
Stayed in Nov 2023
Family
6 review
2.5/10
Posted on Dec 24, 2023
It was a very bad accommodation experience. You must be careful before booking this hotel. The waiter at the front desk was not familiar with the business. As a result, the ID card was not returned and the training was not adequate. Later, he had to pay for postage when it was sent out. They even forgot to return their ID cards, and the guests had to pay for their mistake.
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for choosing to stay in our hotel and commenting on our hotel. We apologize for not taking good care of you during your stay. The service issues you mentioned have been fed back to the relevant departments, and we will also report to the department. The staff has been strengthened in training. The hotel has already paid for the postage issue you reported. We are deeply sorry for the inconvenience caused to you. We also hope that you will give us another chance to make corrections. We are very sorry that this stay did not satisfy you. Yours Arrival and affirmation are the driving force and direction for our continuous progress. We look forward to your next visit! We now provide zero-stay, luggage storage, wake-up and other services for free, hoping to provide you with the best stay experience. On behalf of all the staff of Vienna Hotel 3 Best Hotel (Zhongshan South District), Xiaowei looks forward to your visit again.