Liang'an Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for choosing our hotel and sharing your feedback! We’re glad to hear that you found our pricing reasonable and had a satisfactory stay overall.We sincerely apologize for the inconvenience caused by the TV issue during your stay. Your feedback is important to us, and we have already reported this to our maintenance team to ensure it is promptly resolved for future guests.Should you choose to stay with us again, please don’t hesitate to contact our front desk for any assistance—we’d be happy to ensure a seamless experience for you.We appreciate your understanding and hope to welcome you back soon!

Response from Property: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our staff at the desk to be very friendly. We appreciate your understanding regarding their English proficiency; we strive to assist all guests to the best of our abilities and are glad to hear that they could help you with a translator.We’re also pleased that you found our facilities to be clean and tidy. Regarding breakfast, we offer a simple Chinese-style selection, and we’re happy to hear that you enjoyed the option to exchange for coffee, bread, and fruit at our ground floor cafe. Your satisfaction is important to us, and we will continue to work towards enhancing our offerings based on your feedback.We look forward to welcoming you back on your next visit.Warm regards, LA Hotel

Response from Property: Dear Guest, we are deeply saddened to receive your feedback. First, please allow us to offer our sincerest and deepest apologies for this extremely poor stay. Your descriptions of "itching all over," "stains on the bedding," and "back pain" are completely unacceptable. This exposes serious shortcomings in our hygiene and service. We do not shy away from these issues and have taken immediate action: 1. Regarding bedding hygiene and comfort: • Thorough investigation and replacement: The bedding issue you mentioned has triggered our highest alert. We have immediately locked down all guest rooms, with management leading a team to conduct a thorough re-inspection and deep cleaning and disinfection of every bed and every piece of bedding. • Pillow and mattress upgrade: We have launched a "Sleep Experience Renewal Program," and are comprehensively evaluating and replacing all guest room pillows and mattresses in batches to meet different sleeping habits. 2. Regarding oversights in service details: • Reflection on the "half-roll of tissues": This was not accidental, but rather a loophole in our service process. We have immediately revised our standards to ensure that all rooms are equipped with a sufficient supply of new tissues before guests check in, and have established a secondary verification mechanism by the housekeeping manager. We know that no amount of explanation can undo your unpleasant experience. While we cannot contact you directly to express further apologies, we sincerely hope you can see our determination to learn from this experience and the changes we are making. Your criticism is a wake-up call, the most valuable gift on our path to improvement. We do not expect your immediate forgiveness, but we earnestly request that you give us another chance someday in the future so that we can demonstrate through our actions a truly clean, comfortable, and trustworthy "new" hotel.

Response from Property: Dear Guest, your review has instantly energized us! ⚡️ You not only discovered our proud "VIP Seating with Panoramic Views," but also accurately identified our "Electric Vehicle Friendly Features"—the perfect configuration for urban commuters! Actually, there are several hidden gem parks nearby 🌳, offering convenient walking paths and jogging routes. Next time, why not try the perfect combination of "high-rise relaxation + park stroll"? Welcome back anytime; we'll continue to reserve that blue sky, that greenery, and a perpetually full-charge mood for you! Wishing you all the best!

Response from Property: Dear Guest, thank you so much for choosing to stay at our hotel and for taking the time to leave your valuable feedback. On behalf of the hotel, I sincerely apologize for the musty smell you experienced in your room during your stay. We are very sorry that we were unable to provide you with a comfortable stay. We have taken the musty smell issue you mentioned very seriously and will immediately arrange for a team to thoroughly inspect all rooms, focusing on the ventilation system, corners, and damp areas, and to perform deep cleaning and mold removal. We are committed to completely resolving this issue to prevent it from affecting your experience again. We also deeply regret that we were unable to discover and resolve this problem in a timely manner during your stay. If you would like, our account manager would like to communicate with you further to understand more details so that we can make better improvements. You can contact us directly. Thank you again for your feedback; your opinions are very important to us. We sincerely hope to have the opportunity to provide you with a pleasant stay again in the future. Best wishes! Sincerely, Manager Yang, Liang'an Hotel, Zhongshan City

Response from Property: 尊敬的客人：感謝您選擇我們酒店併為朋友預訂入住！很高興您對我們的地理位置和整體體驗感到滿意，能為您的朋友提供便利的住宿服務是我們的榮幸。東區中心位置確實為出行帶來了很大便利，無論是商務還是休閑都很適合。我們一直致力於為客人提供簡單舒適的入住體驗，您的認可讓我們倍感欣慰。期待您和朋友們再次光臨，我們將繼續努力，為您提供更優質的服務！如有任何需求，歡迎隨時聯繫我們。祝您生活愉快！

Response from Property: 尊敬的賓客：感謝您選擇入住我們酒店並分享您的入住體驗！很高興得知您對房間的整潔度和酒店的便利位置感到滿意，這正是我們一直努力為客人提供的核心價值。您的肯定是對我們團隊最大的鼓勵。我們會繼續保持高標準的清潔服務，並不斷優化各項設施，期待下次能為您帶來更完美的入住體驗！如有任何需求或建議，歡迎隨時與我們聯繫。祝您旅途愉快，期待您的再次光臨！

Response from Property: Thank you for your five-word rave review – "Excellent, clean and tidy"! This concise and powerful recognition is like a shining beacon of honor for our hotel ✨. We firmly believe that true quality lies in the details: a perfectly made bed, a spotless table, an orderly space… It is guests like you who immediately understand our dedicated attention to detail. Welcome back anytime to experience our ever-evolving "ultimate form of tidiness" – where even the air is kept fresh, and your mood naturally becomes tidy 🎯.

Response from Property: Thank you very much for your good review! We are glad that you are satisfied with the room decoration, comfortable environment and internet speed of our hotel. We have been committed to providing business guests with a comfortable and quiet accommodation environment, as well as a stable and fast network connection to ensure that you can complete your work efficiently during your business trip. Thank you again for your good review and look forward to your next visit. Let us continue to provide you with quality service!

Response from Property: Thank you very much for your good review! We are glad that you are satisfied with the service and environment of our hotel. American coffee is indeed a good choice to refresh people for the whole day, and we are glad that you like it. We have been committed to providing guests with a spacious and luxurious accommodation environment, while maintaining the warm and polite attitude of the waiters, so that you can feel the comfort and warmth of home. Thank you again for your good review, and look forward to your next visit, let us continue to provide you with quality service!

Response from Property: Thank you very much for your good review! We are glad that you and your friends had a good time in our hotel. Our room on the 23rd floor provides guests with a comfortable accommodation environment while ensuring privacy and quietness. We have been committed to providing guests with a full range of services and a comfortable experience, so that you can feel the warmth and comfort of home while being slightly tipsy. Thank you again for your good review, and we look forward to your visit again, so that we can continue to bring you a pleasant accommodation experience!

Response from Property: Thank you very much for your good review! We are glad that you are satisfied with the environment and service of our hotel. We have been committed to providing guests with a high-quality accommodation experience and ensuring that you can enjoy a comfortable and pleasant environment in the hotel. The richness and unrestricted time of take-away breakfast are the embodiment of our extra care for guests. We are glad that you like it. Thank you again for your recommendation and look forward to your visit again. Let us continue to provide you with quality service!

Response from Property: Thank you very much for your good review! We are glad that you are satisfied with the environment and service of our hotel. We have been committed to providing guests with a high-quality accommodation experience, including a comfortable accommodation environment and thoughtful service. Sending fruits and hand cream is our care and gratitude to our guests, and we hope to bring you pleasure and comfort. Thank you again for your recommendation, and we look forward to your visit again, so that we can continue to provide you with quality service!

Response from Property: Thank you very much for your good review! We are glad that you and your friends chose to meet on the sixth floor of our hotel and were satisfied with the restaurant environment. We have been committed to providing guests with a comfortable and pleasant dining environment, so that you can feel a relaxed and pleasant atmosphere while enjoying delicious food. The spaciousness and quietness of the room are our pursuit of guest comfort, and our safety measures also ensure your safety and privacy. Thank you again for your good review. Your satisfaction is the greatest motivation for our unremitting efforts. We look forward to your visit again and let us continue to provide you with quality service!