GGuest UserOn a summer day, a gentle breeze caressed the waterfront of Zhouzhi Water Street, and lanterns swayed gently along the shore, reflecting the shimmering water. My girlfriend, Xiaoyou, and I excitedly wandered through the quaint alleys, savoring local delicacies and snapping photos with our phones. But then, our joy was met with tragedy. Xiaoyou turned around and accidentally spilled her sour plum soup on her favorite white dress, instantly staining it brown.
”Oh no! I didn't bring any change of clothes!” Xiaoyou stamped her foot in frustration. We had planned to continue exploring the night market that evening, but now she didn't even want to leave the house. I quickly comforted her, saying, ”Let's go back to the hotel first. Maybe we can help.”
Our stay at the Mehao Lizhi Hotel (Zhouzhi Waterfront Oriental Branch) was just a few steps from the water street. Initially, it was just for convenience, but it unexpectedly proved to be a lifesaver in this ”accident.” Upon entering the lobby, the front desk lady, Xiao Liu, saw Xiaoyou holding up her skirt with a worried look on her face and asked if she needed any help. After listening to our explanation, Xiao Liu smiled and said, ”Don't worry, I'll have housekeeping take a look!”
Not long after, a housekeeping lady named Yang knocked on our door. She swiftly took the skirt and carefully examined the stain. ”Don't worry, girls! I've treated this fabric before, so it can be cleaned!” She wasn't afraid to worry us, so she added, ”Just rest a little. I'll have it back in two hours.”
Xiaoyou and I were initially skeptical, since the stain had already dried. Unexpectedly, over an hour later, Ms. Wang actually returned with the neatly folded skirt—the stain completely gone, and the dress still had a faint, fresh fragrance. Xiaoyou was overjoyed and thanked her profusely, but Ms. Yang waved her hand away, ”Of course! We always have stain removal supplies at our hotel, just in case guests encounter situations like this.”
Even more thoughtfully, Ms. Yang brought us two extra sets of disposable toiletries: ”Since you two didn't bring any luggage, these will be enough for you. Feel free to call us if you need anything during your stay!”
That evening, Xiaoyou, wearing her clean skirt, sat with me in a teahouse on Water Street, listening to opera. She suddenly sighed, ”I thought my day was ruined, but unexpectedly, I was so touched by this hotel.”
After returning home, I wrote a long review on the platform to praise this proactive service: not all hotels can turn ”surprises” into ”surprises.” From the front desk to the housekeeping staff, they didn't say, ”That's not our responsibility.” Instead, they demonstrated through their actions that a guest's trouble is their responsibility.
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