Santi Hotel（Zhuhai Fuhuali Branch）

Santi Hotel（Zhuhai Fuhuali Branch） Reviews

Santi Hotel（Zhuhai Fuhuali Branch）

Room 616, Building A, 6th Floor, R&F New World, No. 68 Yuesheng Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
Santi Hotel（Zhuhai Fuhuali Branch）
Santi Hotel（Zhuhai Fuhuali Branch）Santi Hotel（Zhuhai Fuhuali Branch）Santi Hotel（Zhuhai Fuhuali Branch）
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Santi Hotel（Zhuhai Fuhuali Branch） Guest Reviews

4.7/5
Outstanding
223 review
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(223)
Positive reviews(217)
Reviews with photos/video(68)
Awesome amenities(39)
Friendly front desk staff(23)
Classy environment(20)
Large rooms(15)
Delicious breakfast(10)
Convenient for shopping(10)
Would stay again(8)
Near shopping area(7)
Negative reviews(6)
icekater
Tiffany
Stayed in Aug 2024
Couples
5 review
3.5/5
Posted on Aug 12, 2024
It is not easy to find the way to the hotel where there are no directions and hotel lobby/ reception. The lift to the hotel is not user-friendly and takes a long time to wait and difficult to reach the hotel floor. Wifi is so weak that is not possible to use it. Hotel staff is attentive and polite to provide assistance when you need help.
Response from Property: Thank you for your valuable feedback. We apologize for the inconvenience you experienced with finding the hotel and the lift, as well as the issues with the Wi-Fi. We are continuously working to improve our facilities and services for our guests. We will look into the directional signage and accessibility to ensure it is more straightforward for future guests. Additionally, we are addressing the lift operation and Wi-Fi connectivity to enhance the overall experience. We’re glad to hear that our staff was attentive and polite, and we will pass on your compliments to the team. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back with a more seamless experience.
KeAnObB
Tiffany
Stayed in Oct 2024
Solo travellers
31 review
4.5/5
Great
Posted on Oct 27, 2024
Not bad, room are nice …..
Response from Property: Thank you for your feedback! We’re glad to hear that you found the rooms to be nice. We strive to provide a comfortable and pleasant stay for all our guests. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know. We hope to have the opportunity to welcome you back and exceed your expectations in the future!
Guest User
DaiSky
Stayed in Nov 2024
Family
14 review
5.0/5
Outstanding
Posted on Nov 28, 2024
You will never regret choosing this hotel when you come to Zhuhai. First, it has a superior geographical location. There is a parking lot diagonally opposite the door, and the bus station is next to the parking lot. You can take the Zhuhai sightseeing bus to all the scenic spots in Zhuhai city. You don’t need to drive to the city center of Zhuhai. It is very convenient to go in and out of the city center and to visit Macau. You can negotiate with the housekeeper to park for free, so you don’t have to worry about the difficulty and high cost of parking in the city center. Second, it is clean and hygienic. The room is cleaned and replaced with new items every day. The bathroom is also dry and wet separated, with a smart toilet and no odor. Third, it is pet-friendly. Pets are not allowed in many places in Zhuhai, but my family must pass through Guangdong every year when we migrate to Hainan. It is very difficult to find a suitable hotel that is both hygienic and pet-friendly, but this hotel can be checked in through negotiation. If you also want to travel with your furry children, you can choose this hotel. The following are the general attractions in Zhuhai, which can basically be reached by sightseeing bus
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Response from Property: 非常感謝您的肯定！我們很高興您對我們的房間和服務感到滿意。我們會繼續努力，為您提供更好的住宿體驗。歡迎再次光臨！
Guest User
Diya
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The room is clean and tidy, and the housekeeper Xiaoli's service is good. I will book again next time.
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Response from Property: Thank you very much for your recognition! We look forward to your visit again and we will continue to provide you with excellent service! If you have any other needs or suggestions, please feel free to let us know and we will do our best to meet your expectations. Wish you a happy life!
Suk Man
DaiSky
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 29, 2024
The hotel staff are friendly, you can also apply for late check-out, and the service is first-class! The room is very spacious, newly decorated and clean. It also comes with 2 packs of milk. I will stay here again next time!
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6/7
Response from Property: Thank you for your good review, looking forward to seeing you again! 🌟🏨🛏️
Haodaodiwolaiye
Tiffany
Stayed in Oct 2024
Travel with friends
11 review
4.8/5
Amazing
Posted on Oct 13, 2024
First of all, thank you for the five-star service of housekeeper Sisi CC, which exceeded expectations, responded quickly, and had a good experience. The hotel is in a quiet location, with parking lots, bars and snacks around, and about 15 yuan bus and 20 yuan taxi away from the border, suitable for travelers with pets. The housekeeper helped me upgrade to a quieter room on a higher floor for free. The room has a 100-inch projection TV, the bed is very comfortable, and various facilities such as refrigerators and washing machines are all available. The only thing that needs improvement is the water pressure, which is sometimes unstable.
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Response from Property: Our Sanzhen Hotel is customer-oriented. We are most happy that you are satisfied with your stay. We have also followed up on the issues you raised in a timely manner and will make improvements here.
Guest User
Tiffany
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The Sanzhen Hotel has an excellent experience, elegant environment, spacious and comfortable rooms, thoughtful and enthusiastic service, and advanced and complete facilities. I especially like the professionalism and efficiency of the butler CC and the handsome Xiao Wu, making the check-in process easy and pleasant. Highly recommended, it is worth visiting again! 🌟🌟🌟🌟🌟
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Response from Property: Thank you very much for your satisfaction and affirmation! We are very happy to provide you with a wonderful accommodation experience. CC and Xiao Wu will be encouraged by your praise. Looking forward to your visit again, Sanyao Hotel will serve you wholeheartedly! 🌟🌿🌹
Guest User
Tiffany
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Fuhuali is located in a prosperous area, and the surrounding business district is perfect. It feels good. Every detail surprises me. The room is very clean, the WiFi is very powerful, and the CC housekeeper is very considerate. I will come again next time~
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Response from Property: Thank you very much for your high evaluation of Fuhuali! We are glad to know that you are satisfied with our location, business district, room cleanliness, WiFi service and the attentive service of CC Butler. Our team will continue to work hard to maintain and improve our service quality to ensure that every guest can enjoy the best stay experience. We look forward to your visit again, and we will wholeheartedly provide you with better service!
Guest User
DaiSky
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The room is big, clean, air-conditioned enough, the location is convenient, and you don’t have to worry about food! The young customer service staff are polite and dedicated to helping guests, especially Xiao Wu at the front desk. They deserve praise. Our family was very satisfied with our trip to Zhuhai!
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Response from Property: Dear guest, thank you very much for your detailed evaluation and high praise of our hotel! We are glad to know that our rooms and services can bring you a comfortable experience with your family during your trip to Zhuhai. We will continue to maintain high standards for details such as the spaciousness, cleanliness and air-conditioning effect of the guest rooms. At the same time, we will continue to maintain our geographical location advantages to ensure guests' convenience in dining and travel. Thank you very much for your recognition of Xiao Wu. We will convey your appreciation to him. This is a great encouragement to our team. All our staff will continue to work hard to provide you with more thoughtful and enthusiastic services. Thank you again for your satisfaction and support. We look forward to your next visit with your family. We will continue to provide you with excellent service. I wish you and your family a happy life and smooth work!
Iamamiiam
DaiSky
Stayed in Aug 2024
Couples
23 review
4.7/5
Amazing
Posted on Sep 4, 2024
The location of the hotel is very good. It is located near Fuhuali. It takes about 3 minutes to walk from the hotel to Fuhuali. It is very convenient. Takeaways can also be delivered upstairs. On the day of check-in, because we couldn't find the specific location, the staff came down to take us up and helped us carry our luggage, which is worthy of praise! The room is very clean, the sound insulation is good, and the projector is clear. The only two points that need to be improved are: 1. The water pressure in the shower is relatively weak, and the water temperature will be hot and cold. 2. Although we stayed consecutively, there were hairs on the floor of the toilet. It hasn't been cleaned for several days, and there is a small amount of garbage under the bed. I hope I can do better next time. It’s definitely worth recommending to friends.
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Response from Property: Thank you very much for your review and valuable comments about our hotel. We are pleased to hear that you were satisfied with our location, staff service, and the cleanliness and soundproofing of your room. We have recorded your two suggestions and will immediately start improving them: 1. We will check and optimize the water pressure of the shower head to ensure stable water temperature to improve your bathing experience. 2. Regarding room cleaning issues, we will strengthen staff training to ensure that room hygiene is continuously paid attention to and improved. Your satisfaction is our greatest pursuit, and we will continue to work hard to provide you with better services. Thank you again for your recommendation and we look forward to your visit again. I believe we will do better and bring you a more comfortable and enjoyable stay. If you have any needs, please feel free to contact us, we will serve you wholeheartedly.
Buyaobiwochujuezhao
Tiffany
Stayed in Aug 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The room was very clean, the service was very good, the management was very good, the bed was very big and soft, and I slept very comfortably. The sheets were very clean, the service of the front desk staff Xiao Li and the cleaning lady was very good, the room facilities were very complete, it was near the Fuhuali shopping mall, it only took a few minutes to walk there, which brought convenience to those of us who often travel or travel. And the transportation was also very convenient, it only took a few minutes to walk from the lobby to the station. After dinner in the evening, you can take a walk downstairs, and it only takes about ten minutes to take a taxi to the light rail station on the way back. I was very satisfied with this stay!
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Response from Property: Thank you very much for your detailed feedback and recognition of our service! We are glad to know that you experienced comfort and convenience during your stay. Our team is always committed to providing guests with a clean, comfortable environment and thoughtful service. The professional performance of Xiao Li and the cleaning lady and the complete facilities in the room are important manifestations of our service quality. Your satisfaction is our greatest pursuit, and we will continue to maintain and continuously improve our service standards. Thank you for the geographical advantage you mentioned. We do try our best to provide convenient accommodation options for business and leisure travelers. Your recommendation will be our best publicity, and we look forward to serving you again in your future travels or business trips. If you have any suggestions or needs, please feel free to contact us, we will serve you wholeheartedly. Thank you again for your support and wish you a pleasant journey!
廖伟国
Diya
Stayed in Aug 2024
Family
17 review
4.7/5
Amazing
Posted on Aug 19, 2024
The overall service is very good, the air conditioner is cold enough, but the only drawback is that the shower water pressure is relatively low! The second morning WeChat notification of breakfast was very considerate... There is free parking, but the parking lot has electric vehicle charging equipment and is not open!
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Response from Property: "Dear guest, thank you for your evaluation and suggestion of our hotel. We are very happy to hear that you are satisfied with our service and air-conditioning effect, and think that our WeChat breakfast notification service is considerate. Regarding the issue of shower water pressure, we deeply We are sorry, we will check immediately and seek solutions to ensure that we can meet your needs. As for the electric vehicle charging equipment in the parking lot, we are working hard to promote its opening. Thank you for your reminder, we will speed up the progress and make it available in the future. We will provide you with better services in the future. Your feedback is important to us and we look forward to providing you with a more satisfactory experience during your next stay."
Guest User
Tiffany
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The location of the hotel is very convenient. It is nearby the business district and Jiuzhou Road food area. The service is warm and pet-friendly. It is very suitable for family self-driving tours. The hotel provides free breakfast and parking services. However, you need to unload your luggage downstairs first and then check in in the lobby on the 6th floor. Park in the outdoor parking lot opposite. There is also a building under construction on Yuesheng Road at the door. You need to navigate to the correct location, otherwise it is easy to take the wrong intersection. I will book again next time I have a chance to visit Zhuhai.
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Response from Property: Thank you for your detailed evaluation and valuable suggestions. We are pleased to hear that you were impressed by the hotel's convenient location and friendly service, and are pleased that our pet-friendly environment can meet the needs of families traveling by car. We will continue to provide free breakfast and parking services to make your journey more convenient. Regarding the baggage unloading and parking process, we will consider your feedback and seek more optimized solutions. Regarding construction at the entrance, we will also try our best to provide clear guidelines to reduce guest inconvenience. Thank you again for your support and we look forward to serving you again the next time you come to Zhuhai. I wish you a happy journey and a happy life. 🌟🚗🍽️
Niumawoniu
Tiffany
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The service at Xiaoyang is very good and enthusiastic. I will come again next time. It’s a very good hotel. Drinks are provided to relieve fatigue when you check in. The room is large, bright and well-lit, with complete facilities. The CC front desk service is very good, and the breakfast is also great. , there is a free parking lot, and it is very convenient to travel. I highly recommend Sanguo Hotel.
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Response from Property: Thank you for your enthusiastic feedback and recommendations! We are happy to hear that you are satisfied with the service at Xiaoyang and CC front desk, as well as your overall evaluation of the hotel. We strive to provide our guests with comfortable and spacious rooms, excellent breakfast service and convenient facilities, including free parking, to ensure that your stay is as perfect as possible. Your satisfaction is our greatest pursuit, we will continue to work hard and look forward to your visit again. Next time you come, we will provide you with the same warm and thoughtful service! Thank you for your support of Sanxing Hotel and wish you a pleasant journey! ~🌟🌿🚗🍽️🛏️
Venuscheung
Tiffany
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Our couple stayed in room 8260 from August 7th to 9th, and it was a very satisfactory stay. The hotel is newly opened and everything is clean and hygienic. The room is big and there is no smell. Sound insulation is good. The mattress and bedding are very comfortable, and the cleaning products are easy to use. The store's service attitude is very good. Before we set off, he asked us when we would arrive and would turn on the air conditioning in advance. Upon arrival, a frozen welcome drink was delivered to the room. Free breakfast such as sandwiches, cakes, bread and milk is provided from 8:30 to 10:30 every day. There are many restaurants and supermarkets near the hotel, and it is not far from several famous attractions. The transportation is very convenient. If I go to Zhuhai next time, I will definitely stay there again. In addition, the most commendable thing is that every hotel staff is very friendly, and the little sheep brother is especially friendly and cute.
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6/9
Response from Property: Hello, dear guest! 🌟 First of all, thank you very much for choosing to stay in our room 8260 with your significant other from August 7th to 9th, and being satisfied with your stay. This is the greatest affirmation and encouragement to us! 😊 We know how important a hotel's freshness is to our guests' comfort, so we pay special attention to the cleanliness and hygiene of our rooms, as well as providing spacious and odor-free living spaces. We're so happy to hear that you're satisfied with our mattresses, bedding, and toiletries! Our team is always committed to providing high-quality service. From communication before you check in, to pre-turning on the air conditioning, to the frozen drinks upon arrival, we hope that every detail can make you feel the warmth of home. Sandwiches, cakes, bread and milk at breakfast time provide a great start to your day. Moreover, the location of our hotel is indeed convenient. The rich dining and shopping options nearby, coupled with convenient transportation, are all important factors we consider for our guests. Finally, regarding our staff, especially Brother Xiaoyang, we will convey your appreciation to him and believe that he will work harder because of your affirmation and continue to provide cordial and friendly service to every guest. Thank you again for your visit and we look forward to providing you with a comfortable and pleasant accommodation experience next time you come to Zhuhai. Your choice again will be our greatest honor! 🙏 I wish you and your significant other a happy life and look forward to seeing you again! 💕 Sincerely, the little sheep and friends 🐑✨