Fuxiang Bay, Hengqin New District, Xiangzhou District, Zhuhai, Guangdong, 519031, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Chimelong Penguin Hotel Guest Reviews
4.7/5
Outstanding
21128 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(21128)
Positive reviews(20643)
Reviews with photos/video(8951)
Perfect for kids(4857)
Delicious buffet(1653)
Tasty restaurant(1093)
Has facilities for children(580)
Tasty dinner(439)
Close to amusement park(325)
Luggage delivery service(269)
Negative reviews(485)
BUDITRESNO
Penguin Family Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 29, 2024
The check-in-process is very smooth and staff is very professional. The room is quite spacious, we have a queen bed and a small bed for my son. Our bed matress is comfortable but the kid bed is quite hard, is not really recommended unless you place the comforter on the mattress, then is comfortable enough to sleep in. The cleaniless is OK. We did not use the internet as we connect to the foreign website so we use our own mobile and act as a modem. We only ate at the Penguin restaurant. We ate breakfast and dinner at the Penguin restaurant. One of the meal - we paid ourselves, the food that hotel charge is not exactly cheap, BUT they have so much choices and taste pretty delicious. There are so many diners that it is amazing how the staff keep it running efficiently. The hotel is very near to the Ocean world, like walking distance 3 minutes and to go to the spaceship you need to take shuttle, but all is arranged conveniently for the customers. I am very happy with my choice of the trip and highly recommend this hotel.
Response from Property: ~ It is a great honor for small companies and friends to spend a pleasant holiday with them ~ I We will definitely provide you with better services ~! Let's see you next time ~--Creed, Guest Relations Department of Penguin Hotel
Allenchen2074
Polar house-Two Beds
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Everything is good except for the extremely busy time, the check in took a bit long
Response from Property: Dear guest, we are sorry that your stay did not meet your expectations. The hotel attaches great importance to the experience and feelings of every guest, and strives to provide the best service to all guests. We will continue to sum up our experience and sincerely look forward to your visit to Hengqin Chimelong Resort again. I believe you will have a better experience next time! I wish you a happy life~--Creed from Penguin Hotel Guest Relations Department
Rahul
Polar house-King Bed
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 4, 2024
Hotel was really good but package provided at trip.com is not as good as package available on klook. Book on klook to save money
Response from Property: Thank you for sharing your experience on Ctrip. And we are delighted to hear that you enjoyed your stay with us. Look forward to welcoming the family back to Chimelong Penguin Hotel again soon.——Stella,Guest Relations,Penguin Hotel
Guest User
Polar house-King Bed
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 28, 2024
A memorable trip, 3 days 2 night hotel with tickets package is perfect!
Response from Property: Thank you for sharing your experience on Ctrip. And we are delighted to hear that you enjoyed your stay with us. Look forward to welcoming the family back to Chimelong Penguin Hotel again soon.——Stella,Guest Relations,Penguin Hotel
Anonymous User
Penguin Family Room
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 2, 2024
The room is very spacious and clean and comfortable with enough pillows and free water.
Response from Property: Thank you for sharing your experience on Ctrip. And we are delighted to hear that you enjoyed your stay with us. Look forward to welcoming the family back to Chimelong Penguin Hotel again soon.——Stella,Guest Relations,Penguin Hotel
Mari
Penguin Family Room
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Truly love this hotel . My son love the igloo in the room and the restaurant where we can dine and have penguins view. Bed is very comfortable too :)
Response from Property: 是的呢!感謝親選擇入住企鵝酒店!這裏設有多項親子遊玩設施,讓寶貝在酒店也不覺得無聊!從大堂的歡迎舞蹈到餐廳互動魔術表演及企鵝動雕表演,更有集益智、玩樂、運動等多種功能於一體的“淘淘樂堡”!都為孩子們的旅程送上驚喜歡樂時光,讓您在旅行中也能輕鬆帶娃!期待您的再次光臨~祝您和家人生活愉快!--企鵝酒店客務關係部Creed
Nicholas1990
Polar house-King Bed
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Absolutely loved our stay.  we stayed with a small child of three years old. He enjoyed every bit of it. The hotel has eye for detail for children. For example, it has bath slippers for children, bathrobes,  and also children’s shampoo and washing gel.  the most extravagant part is the breakfast you have so much choice and  you can enjoy your breakfast next to real life penguins as a sightseeing. Definitely recommend staying here when you visit Chimelong Park with children and also definitely recommend the breakfast.
6/8
Response from Property: Thank you for sharing your experience on Ctrip.We are delighted to hear that you enjoyed your stay with us, Looking forward to welcoming the family back to Chimelong Penguin Hotel again soon. ——Stella, Guest Relations, Penguin Hotel
Guest User
Guestroom - With View (2 Beds)
Stayed in Feb 2025
Family
1 review
3.2/5
Posted on Mar 17, 2025
food can be improved
Response from Property: 尊敬的客人,感謝您對我們餐飲提出的寶貴意見,提升確實無止境,小企已火速將您的意見反饋給我們的廚師長和酒店管理層了,正“磨刀霍霍”思考如何更好地提升呢!期待親的再次光臨,見證我們的進步與成長!祝您和家人生活愉快~--企鵝酒店客務關係部Creed
Babybeau
Family Room - with View
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Great place we love Chimlong Zhuhai
Response from Property: Thank you for your recognition of us~ Come to Chimelong Zhuhai, stay at Chimelong Penguin Hotel, play in Ocean Kingdom, take the Super Mammoth, watch the Fantasy Night Light Parade, and enjoy the romantic and dazzling fireworks feast! Promise Xiaoqi that you must come again next time, see you next time~ I wish you a happy new year~——Qi Yu, Guest Relations Department of Penguin Hotel
Puccakmutt
Penguin Family Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Good with family
Response from Property: 歡迎親光臨珠海長隆度假區~海洋王國的“超級猛獁”不知道您有沒有欣賞到呢!小企特別喜歡呢~那可是國內首台“可搭乘、可互動”的機械巨獸“超級猛獁”喲!企鵝酒店毗鄰離海洋王國,VIP通道步行1分鐘即可到達,持有住房套票可多次入園的客人,來回酒店就餐及休息都十分方便呢!期待您的再次光臨!祝您生活愉快!——企鵝酒店客務關係部Stella
Maggie
Polar house-King Bed
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Great location right beside the park. Staff are very welcoming.
Response from Property: Thank you for choosing to stay at Penguin Hotel and using your precious time to give us feedback!I wish you and your family a happy life ~~--Creed, Guest Relations Department of Penguin Hotel
Anonymous User
Polar house-King Bed
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Easy access to the park, clean room, free parking with quick car charging space, very good buffet
Response from Property: Thank you for choosing Penguin! As one of the family hotels in China, Penguin Hotel has always been loved by parents with perfect facilities for parents Have a nice life! The Guest Relations Department at the Hotel Duchess
Jacqueline Pak Yin
Polar house-King Bed
Stayed in Aug 2024
Family
8 review
3.5/5
Posted on Sep 30, 2024
We had a wonderful stay at the Penguin Hotel! My son loved seeing the penguins in the hotel restaurants, which made our dining experience special. The Chimelong Circus show was amazing, but the sound was way too loud, even for adults, making it very uncomfortable for kids. Overall, it was a pleasant stay.
Response from Property: Thank you for choosing to stay at Penguin Hotel and using your precious time to give us feedback! Small companies have carefully written down their shortcomings and reported them back to the hotel management. There is indeed no end to improvement. Small companies and small partners will definitely make persistent efforts and look forward to your visit again. We will definitely provide you with better services. I believe next time I am 100% satisfied! I wish you and your family a happy life ~~--Creed, Guest Relations Department of Penguin Hotel
Trippin’
Polar house-King Bed
Stayed in Jul 2024
Family
38 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Spent our time on this rainy weekend at the Penguin hotel. Buffets available for breakfast, lunch, and dinner or other dining options available. Easy access to Ocean Kingdom. You can shuttle to the other hotels, Spaceship, and even cross-border buses available. Check in line was long but efficient. Rooms are very kid-friendly. Not a lot of spoken English but they didn’t lack in customer service. They had a separate space for group check-in. Just beyond that area a cabin for online food orders. Many shops too.
6/15
Response from Property: It sounds like you had a wonderful time at the Penguin hotel despite the rainy weekend. I'm glad to hear that there were various dining options and convenient transportation. I'm also pleased that the check-in process was efficient and the rooms were kid-friendly. It's interesting to know about the separate spaces for group check-in and the cabin for online food orders. Hope you have many more enjoyable experiences in the future!
Anonymous User
Polar house-Two Beds
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Location is close to Ocean Kingdom Theme park. Very convenient.. Room is clean. The bell boy is helpful. Breakfast buffet is delicious and variety of choice.
Response from Property: Thank you for sharing your experrience on Ctrip. And we are delighted to hear that you enjoyed your stay with us. Look forward to welcoming the family back to Chimelong Penguin Hotel again soon.By Oscar from Guest Service Department