Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)

Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store) Reviews

Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)

No. 42 Shuiwan Road, Gongbei, Xiangzhou District, Zhuhai, Guangdong, 519020, ChinaView hotel details
Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)
Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)
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Guest Reviews of Lavande Hotel (Zhuhai Gongbei Port Plaza Light Rail Terminal Store)

9.4/10
Outstanding
1163 review
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.4
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All reviews(1163)
Positive reviews(1132)
Reviews with photos/video(108)
Awesome stay(267)
Convenient location(163)
Friendly front desk staff(112)
Classy environment(82)
Easy to get around(74)
Quiet & comfortable(65)
Convenient parking(30)
Close to train station(6)
Negative reviews(31)
Luer-
Superior Double Room (No Window)
Stayed in Dec 2025
Family
6 review
9.2/10
Great
Posted on Jan 25, 2026
The location is pretty good, very close to the border crossing and the Macau viewing platform, and also near the tourist bus stop and public transportation. Ordering takeout was convenient, but there were a lot of scratches on the floor and the room felt a bit old. The room's cleanliness was genuinely subpar.
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Response from Property: 尊敬的貴賓,為您帶來不好的入住體驗,我們深表歉意。在您入住酒店期間,房間有任何衞生方面的問題您可以隨時呼叫服務員,我們 24 小時待命為您解決問題,酒店客房部已加強對客房服務員的培訓,確保您下次入住不會再出現此類問題,為您帶來的不便我們深感抱歉。
Guest User
Superior Double Room (No Window)
Stayed in Dec 2025
Travelling with friends
9 review
10/10
Outstanding
Posted on Jan 4, 2026
This stay was absolutely fantastic! The room was even better than the pictures, spacious and bright, and the bedding was so soft it felt like sleeping on a cloud. The little details were thoughtfully done; the minibar drinks were complimentary, and the bathroom had excellent wet/dry separation. The location is super convenient, right outside a metro station. Breakfast was plentiful, with some really authentic local snacks. It's excellent value for money, I highly recommend it, and it has already become my go-to hotel in this city!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your 5-star review! Every city has its own memorable charm, every season has its own unforgettable scenery, and every hotel holds its own sweet and warm memories. We hope Lavande Hotel Zhuhai Gongbei Port Plaza Light Rail Terminal will be the most cherished and unique hotel in your memories! Please feel free to visit Lavande Hotel Zhuhai Gongbei Port Plaza Light Rail Terminal often. Best wishes!
Guest User
Superior Double Room (No Window)
Stayed in Dec 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jan 3, 2026
As a tourist, this hotel's location is absolutely fantastic 👍! It's just a few minutes' walk to Gongbei Port, which makes going to Macau or enjoying the scenery from the Observation Deck incredibly convenient, saving a lot of travel time. The room was clean and tidy, the bedding was comfortable, and the front desk staff were exceptionally warm and attentive, making our stay very reassuring. I'll definitely choose this place again next time I visit Zhuhai!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望麗楓酒店•珠海拱北口岸廣場輕軌總站店會是您回憶裏最温馨最獨特的那個!歡迎常回麗楓酒店•珠海拱北口岸廣場輕軌總站店看看哦,祝:安好!
Guest User
Deluxe Double Room
Stayed in Nov 2025
Family
1 review
6.0/10
Posted on Jan 4, 2026
Walked into the room and was immediately disappointed. It was super cramped, with a really low ceiling, just very small overall. Definitely not worth over 300 a night, especially for a non-holiday period.
Original textTranslated by Google
Response from Property: 【洗烘一體機+掛燙機服務】感謝您選擇麗楓酒店•珠海拱北口岸輕軌總站店,並抽出寶貴時間在此分享您的入住體驗,我們對您入住期間的不佳體驗深感歉意。非常抱歉讓您對我們酒店感到不滿意,我們已經聯繫對應部門針對您所説的問題進行整改。給您帶來的不便我們深感抱歉!希望能有機會為您提供一次合格的入住體驗,盼您諒解
SUNNY honey
Superior Double Room (No Window)
Stayed in Nov 2025
Family
1 review
6.0/10
Posted on Dec 14, 2025
The room had obvious water stains, and the pillows were also stained. When the wind picked up at night, the door and windows rattled loudly and terrifyingly, especially the door, which kept shaking and making noise, making it impossible to get a good rest! There was no table in the room to put things on, which was very inconvenient! The hotel itself didn't have good parking spots, and they kept calling us to check in after we parked, fearing we wouldn't stay. We had just parked and were putting on makeup, preparing to cross the border, intending to check in when we returned in the evening. But the hotel seemed to think we were trying something shady (afraid we wouldn't check in because they don't have enough parking spaces, and the parking is really difficult to maneuver!). In short, I definitely do not recommend this hotel for anyone driving there, and I will not be staying here again next time.
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Response from Property: 【步行至拱北口岸三分鐘+步行至海邊五分鐘+步行至珠海站十分鐘】親,看到您的點評,我們很傷心沒能給客官您滿意的入住體驗,這是我們最大的遺憾。首先感謝您對我們所持有問題的指出,讓我們好做出整改,在住期間房間有問題都可以隨時提出來換房。其次這邊説您停車後衹打了一個電話,是因為當天房間比較緊張,想讓您線看好房間如果不滿意的話我們好提前更換,且電話您沒有接通,我們同事出去看了一眼便回來,您跟同事説在化粧,我們同事説沒事就回來了。如果關心則錯的話我們在這裏跟您表示最真摯的歉意。我們始終會以更好的服務來迎接每一位客人,最後祝您生活愉快,感謝您的真誠評價,真心希望您能夠再次入住來感受我們的進步。
Anonymous User
Elegant Double Room
Stayed in Nov 2025
Other
6 review
5.0/10
Posted on Dec 13, 2025
The hotel facade isn't very grand, and the rooms are quite small, even after an upgrade. There was a strange smell in the room, and the hairdryer wasn't clean. There are many larger hotels nearby that are similarly priced. I won't be staying here again.
Original textTranslated by Google
Response from Property: 【步行至拱北口岸三分鐘+步行至海邊五分鐘+步行至珠海站十分鐘】親,看到您的點評,我們很傷心沒能給客官您滿意的入住體驗,這是我們最大的遺憾。您的誠懇評價是對酒店不斷進步的鞭策,我們期待您的再次光臨,一定會給您更好更滿意的入住體驗,會讓您感受到我們的誠意,也會讓您看到酒店的我們是在不斷的努力進步。酒店的我們始終會以更好的服務來迎接每一位客人,最後祝您生活愉快,感謝您的真誠評價,真心希望您能夠再次入住來感受我們的進步。
Guest User
Elegant Double Room
Stayed in Oct 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 1, 2025
This hotel is very close to Gongbei Port and Zhuhai Station, just a few hundred meters away, which is super convenient for getting around. The room was quite clean; there wasn't any dirt on the floor. At check-in, the front desk staff asked if I smoked and arranged a non-smoking room, which was a nice touch. They even upgraded me to a deluxe king room, which made for a very comfortable stay. Plus, food delivery can come right up to your room.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望麗楓酒店•珠海拱北口岸廣場輕軌總站店會是您回憶裏最温馨最獨特的那個!歡迎常回麗楓酒店•珠海拱北口岸廣場輕軌總站店看看哦,祝:安好!
Anonymous User
Superior Double Room (No Window)
Stayed in Nov 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 7, 2025
The hotel was easy to find and I slept very comfortably at night. Recommended.
Original textTranslated by Google
Response from Property: 敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望麗楓酒店•珠海拱北口岸廣場輕軌總站店會是您回憶裏最温馨最獨特的那個!歡迎常回麗楓酒店•珠海拱北口岸廣場輕軌總站店看看哦,祝:安好!
Yunnianzhi
Superior Double Room (No Window)
Stayed in Aug 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Sep 9, 2025
The hotel boasts a fantastic location. It's within walking distance of both Gongbei Port and Zhuhai Station, which is a huge plus, especially since catching a taxi near Gongbei Port at night can be quite challenging, making staying here incredibly convenient. Food delivery options are also readily available. The rooms are well-equipped, featuring smart control switches. The hotel staff were incredibly thoughtful and attentive, making the overall experience excellent. I would definitely choose to stay here again.
Original textTranslated by Google
Response from Property: [Children's Toothbrush + Children's Slippers + Children's Toys] Dear Guest, Hello! Sometimes happiness is just a feeling. If you feel it with your heart, it will always be with us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our state of mind remains unchanged. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy! Thank you for your continued support and care. Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of our hotel. We look forward to visiting you again. Wish you a pleasant trip.
Anonymous User
Deluxe Double Room
Stayed in Jul 2025
Couple
33 review
5.0/10
Posted on Sep 3, 2025
Are the glowing reviews for this place even genuine? I was quite shocked that this was considered a 'superior room' – the overall facilities were incredibly basic, the room was tiny, and the windows were filthy on the outside. The bath towels were tattered, but what truly disgusted me was moving the laundry basket only to find gum wrappers and water stains underneath, accompanied by a foul toilet smell. Absolutely repulsive; the hygiene was appalling. Service was equally poor. The front desk staff were unwelcoming during check-in, and when I called for some water, it never arrived. Instead, I received a call rushing me to check out *before* 2 PM, threatening a 40 yuan per hour charge if I stayed past 2 PM. Are they seriously that desperate for money? Furthermore, the hotel corridors and elevators didn't require card access, which felt very unsafe. Avoid this place at all costs! This is the first hotel I've ever felt compelled to issue such a strong warning against.
Original textTranslated by Google
Response from Property: Thank you for choosing Lavande Hotel Zhuhai Gongbei Port Light Rail Terminal and for taking the time to share your experience. We sincerely apologize for your unsatisfactory stay. We will definitely investigate the hygiene and service issues you mentioned. We have already conducted a thorough deep cleaning of the room, and the hygiene standards were found to be substandard. We have urgently rectified our hygiene procedures and strengthened the training and assessment of our staff. We sincerely apologize for any inconvenience caused! We hope to have the opportunity to provide you with a satisfactory stay in the future, and we appreciate your understanding.
You! shihoulaosiya
Superior Double Room (No Window)
Stayed in Jul 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Aug 29, 2025
Excellent! The hotel is spotless. Its location right by the border crossing is incredibly convenient. Highly recommend.
Original textTranslated by Google
Response from Property: 【小童牙刷+小童拖鞋+小童玩具】尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!一直以來的支持,感謝您對我們的關愛尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉樂
Guest User
Superior Double Room (No Window)
Stayed in Jul 2025
Family
25 review
10/10
Outstanding
Posted on Aug 27, 2025
Excellent stay! I was even upgraded to a room with a window, and it was very clean. The service was great. The location is also fantastic, very close to the border crossing, Zhuhai Station, and the market.
Original textTranslated by Google
Response from Property: 【小童牙刷+小童拖鞋+小童玩具】尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!一直以來的支持,感謝您對我們的關愛尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Deluxe Double Room
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 24, 2025
The room was a good size and had excellent soundproofing. Room service was exceptionally good. The best feature is its incredibly convenient location, just a five to six-minute walk from the border crossing.
Original textTranslated by Google
Response from Property: 【小童牙刷+小童拖鞋+小童玩具】尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!一直以來的支持,感謝您對我們的關愛尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉
Klecho
Deluxe Double Room
Stayed in Sep 2025
Travelling with friends
33 review
10/10
Outstanding
Posted on Oct 8, 2025
Great location ! Clean ! Fair price !! Nice staff. Highly recommended
Response from Property: 【小童牙刷+小童拖鞋+小童玩具】尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!一直以來的支持,感謝您對我們的關愛尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Anonymous User
Superior Double Room (No Window)
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Aug 13, 2025
The room was spotless, and the hotel is very conveniently located near the border crossing. We even received a complimentary upgrade, and the staff were incredibly friendly and helpful.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!一直以來的支持,感謝您對我們的關愛