Silver bay Exhibition Hotel Apartment Reviews

Response from Property: Dear guest, we sincerely apologize for the inconvenience you experienced during your stay.Regarding the leaking kitchen sink, we're glad our maintenance team was able to address the issue promptly after being notified. However, we're sorry about the problem with the liquid bath soap dispenser. Our housekeeping staff should have refilled it as requested, and we will look into this matter to ensure better communication and more efficient service in the future.The presence of a mild smoke smell in a non - smoking room is unacceptable. We will thoroughly investigate and take measures to eliminate such odors, including checking the ventilation system and ensuring that smoking policies are strictly enforced throughout the hotel. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.

Response from Property: Good service will make you feel meticulous care, hygiene and cleanliness will protect your health and comfort, and large rooms will give you more space for activities. A hotel like this will undoubtedly leave a deep impression on you. We hope that the hotel can continue to maintain these advantages, continuously improve service quality and hygiene standards, and create a wonderful accommodation experience for more guests. We look forward to your next visit and continue to enjoy the excellent service, clean environment and spacious rooms.

Response from Property: Dear guest,Thank you for sharing your detailed feedback with us. We are so glad to hear that you found the room nice, spacious, and the beds comfortable and clean.We apologize for the inconvenience caused by the remaining construction materials in some areas of the bathroom walls. Our housekeeping team will be more vigilant during their cleaning process to ensure that such details are not overlooked. We will also inform the relevant departments to double - check the completion status of the construction work to avoid similar situations in the future.We appreciate your positive comments on the amenities. Regarding your suggestion of providing a steamer or an iron, we have taken it into consideration. We understand that these items can be very useful for our guests, and we will look into the possibility of adding them to our list of available amenities.Thank you again for choosing our hotel and for your valuable suggestions. We hope to see you again in the future and provide you with an even better experience.

Response from Property: The proximity of the shopping mall is indeed a great advantage. It provides easy access to food and entertainment options, enhancing your stay. We are glad that you found this aspect convenient. We will continue to maintain the good relationship with the surrounding facilities to ensure that guests can enjoy a better experience. Looking forward to your next visit.

Response from Property: 您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨！

Response from Property: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time!

Response from Property: Just one simple word “Good” speaks volumes about your experience. It’s great that you had a positive stay. The hotel must have impressed you in many ways – perhaps with its service, facilities, cleanliness, or location. Hope it continues to maintain this high standard so that you can have another wonderful stay whenever you choose it again.

Response from Property: 尊敬的客人，非常感謝您選擇我們這裏並分享您的感受。對於房間整潔度未達您的期望，以及早上嘈雜、保安服務有待提升這些問題，我們深表歉意。我們會加強清潔管理，規範流程，提高房間的整體整潔水平。針對噪音問題，我們會與周邊食肆協調，儘量降低對您休息的影響。同時，也會強化保安培訓，提升服務質量。雖然此次體驗有不足，但您對大床和床褥的認可讓我們感到一絲欣慰。我們會努力改進，期待您再次光臨，感受我們的改變與進步。

Response from Property: It's great to hear you're so satisfied! This hotel must be outstanding in many aspects for you to give it such a high rating. I hope the hotel can continue to maintain such high-quality service and good environment and bring a wonderful experience to more guests. Next time you have travel arrangements, this place will definitely be your first choice again!

Response from Property: [Free parking] Dear guest, thank you very much for taking the time out of your busy schedule to leave us such a detailed evaluation. Your recognition is a great encouragement to us, and your feedback has illuminated the road for us to continue to improve and progress. We are sincerely pleased to see that you have praised the spacious space, large beds and complete facilities and equipment in the room. We have always been striving to create a convenient and warm living environment for you like home. The rich surrounding supporting facilities, convenient transportation and business and leisure advantages can all meet your travel and life needs in an all-round way, which is also an important consideration for our location here. At the same time, we will reflect on improvements, optimize mattress selection, and carve service details. We look forward to your visit again, and we will make up for the regret with better quality and service, so that you can experience the ultimate experience. Thank you again!

Response from Property: The spaciousness of the room will make you feel comfortable, and the quiet environment will help you have a good rest. A comfortable stay is a high praise for the hotel. It is only a ten-minute walk from the Convention and Exhibition Center and the location is very convenient. There are breakfast shops, food stalls and shopping malls downstairs to meet daily life and dietary needs. I hope the hotel can continue to maintain this advantage and provide more guests with a comfortable accommodation experience. Next time you have related needs, this can be your choice again.

Response from Property: We are glad that you are satisfied with the cleanliness and comfort of the room, the new facilities and the air-conditioning temperature. Regarding the problem of insufficient heat power of the hair dryer, we will check and replace the suitable hair dryer as soon as possible to provide you with a better use experience. At the same time, I am very happy that the location of the hotel can bring you convenience to watch the Macau fireworks show. I look forward to your next visit and continue to enjoy a wonderful journey.

Response from Property: I'm glad that the hotel's location can bring you convenience, and the surrounding living facilities can also meet your needs. We look forward to your stay again and we will continue to provide you with high-quality services and a comfortable living environment