Shanyuexiaoyu
March 20, 2021
The front desk of Atour is not very welcoming. It is not a weekend. I booked 2 rooms. My friend brought the baby. I asked if I could upgrade them. Unexpectedly, the front desk replied indifferently, "You are here through Ctrip, and those who come by Ctrip will not be upgraded." Isn't this plainly discriminating against Ctrip's customers? I am a high-level member of Ctrip, and I trust Ctrip. I didn't expect that Atour would dislike Ctrip customers. It does not need to be linked to Ctrip.com.
There is one more thing that I think the front desk clerk is not doing well enough. She asked me for a mobile phone. I thought it was necessary for registration, so I told her. I didn’t expect her to ask me if I need a mobile phone for verification. It turned out to be a member who joined Atour. The front desk also asked the friend's mobile phone to play in the same way, but also asked for the mobile phone verification code without telling the reason. I think I should at least consult my wishes.
The front desk first said that we were a guest of Ctrip, and then added us as a member without any explanation. The upgrade was silent. So it feels very uncomfortable.
The rooms are quite satisfactory, the room prices are not expensive, and the breakfast is not too much, but it is decent.
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