New Century Grand Hotels in Zhuji

Facilities: The hotel has been here for a long time, so the facilities are a bit old Hygiene: Overall it is clean Environment: The environment is pretty good Service: Not very good. Ctrip orders are all for room upgrades. I often stay at New Century Grand Hotel, and I can get upgrades every time I come. This time I booked three rooms and called the front desk, and they said they couldn't upgrade. They said I asked them to make up the difference, and it wasn't the 150 yuan difference. This is not the first time I've booked. Every time I come, they upgrade me. And I booked for customers. I wouldn't ask customers to pay 150 yuan at the front desk. It's always the needs of 5-star hotel customers that can't be solved. Finally, it took an hour to coordinate with Ctrip customer service to solve the problem. You should learn more about Ctrip's service attitude. It makes people feel very good. If you go to the front desk to get a parking ticket, there is a face at the front desk. Oh. What's worth it is the welcome at the door, and they will welcome you with a smile when you come in and out.