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5 star

Park Hyatt Zurich
4.6/546 Reviews

Park Hyatt Zurich

Zurich|0.54km from Fraumunster Church
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Business travel

Park Hyatt Zurich
4.6/546 Reviews

Park Hyatt Zurich

Zurich|0.54km from Fraumunster Church
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Breakfast

Hotel California
3.9/560 Reviews

Hotel California

Zurich|0.27km from Fraumunster Church
I had a booking at Hotel California in July 2023 and they refused to let us check in to our room saying that we should pay for another room for my baby of 1 year and kid of 5 year although their booking policy clearly states that kids below 6 are welcomed and not considered as adults and even we have previously requested an extra bed/crib and they confirmed through booking. Our booking was fully paid in advance and they refused to help us and they were very rude and kept shouting at us and talked in a very rude way and i even asked them to check in the double room with my baby to change the diaper and that my husband will go for another hotel with my kid and they even refused!!! We asked to book another room for 1 night till we see another hotel on the second day and they even refused!!!! The chief called us and she was raising her voice and talking in a rude way and said they choose their customers and that the policy is common sense!!!! When i asked what does it mean concerning kids, she said it means that they don’t pay city tax!!!! And that she doesn’t care for the policy written and if kids are considered persons they should have a room like adults!!! And this is common sense!!! I asked if she can let her kids of 5 and 1 year alone in a room in a different country she said no she won’t but she wants us to do so!!! I asked to make the reservation for two rooms for one night and they even refused and said either to make two rooms for two nights or to leave!!!! And finally they told us that they won’t give us the room and they won’t talk to us as they have work!!!! We told them we r customers and this is also work and they just left us!!!!!! As they said they won’t talk to us about hundreds of euros while they have other important customers paying thousands and that talking to us is a waste of time and they just left us and went downstairs to the restaurant!!! Also, there was clear racism as the receptionist said you are here in Switzerland not in Egypt not in turkey not in the middle east we don’t welcome you here we have more important guests!!!!! While we are traveling the world as a family and paying for this!!! and it’s clearly that she never visited any other country to judge anyone!!! Or even to learn good English in order to be able to communicate with their important guests as she says and to stop interrupting everyone without understanding anything as she has a language barrier and not aware at all of how to deal with customers!!!! Cleary they have no ethics nor professionalism!!! We left the hotel and we booked a double room in another hotel in the same are and they were so friendly and helped us a lot unlike the hotel we originally booked for!!!!! After we contacted booking for the case and requested the full refund and upon communicating with the hotel, they came back to us stating that the hotel claims that we damaged a phone during our stay and that they want 50 euros!!!!! We replied that this is completely unacceptable and

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Top rated hotels in Zurich

Searching for hotels near Fraumunster Church? Compare room rates and reviews to find your ideal stay.
Boutique Hotel Helmhaus Zurich
4.4/558 Reviews
The hotel is located in the old city of Zurich, in a good location, right next to the Grissmunster cathedral, across the street from the Limmat river, and convenient to every location in the old city. It is a 15-minute walk from the central railway station, and can also take 2 light rail stations. Close to Bahnhofstrasse, the service staff is very welcoming, in a hotel like Switzerland it is considered to be large, the room is still floor and very warm. Staying in the hotel has a touch of history.
Altstadt Hotel
4.2/591 Reviews
The hotel is relatively small in rooms. For parking, the hotel has a cooperation of parking space, 36 euros a day, you can pay at the front desk of the hotel. More safe and convenient. In addition, the location is better, go out for 2 minutes to the river, 7 minutes to go to Hoff Mountain.
Hotel Seidenhof
4.5/544 Reviews
This is a hard review to write. 2 nights here. The hotel itself is fine. Tastefully refurbished, with a dose of quirkiness. We had two linked rooms, with a small sitting room and balcony (with a total non-view). Check in was polite and efficient. Breakfast was excellent, with high quality buffet and eggs cooked to order in front of you. Kept running out of fruit juice, however. Replenishment could be better. We were in the mid European heatwave, reaching 37C in the afternoons. When we first entered the rooms, the ”aircon” was on at full and incredibly noisy blast, yet the rooms felt very warm. I assumed they've just turned it on prior to our arrival. After a very hot evening out, I was relishing a cool bedroom to sleep in (having left the ”aircon” on whilst out). Arriving back, I was dismayed to find my room was 28C. I went down to reception, but the night staff were completely uninterested and unsympathetic. He said ”we don't have air conditioning, we have air movement”. I said it was utterly useless, and he said that the Swiss government had banned air conditioning. There was nothing he could do. I returned to my room and sweated the night away with no sleep whatsoever. I felt truly terrible in the morning. The morning staff were far more understanding and offered to put fans in the room, which did help but only slightly. This place is not remotely cheap (even for Zurich, where everything is at least 50% more than you would pay anywhere else), and especially the rooms we had. Tripadvisor shows aircon as an amenity for the hotel, and for this price I would simply take it for granted. To say aircon is ”banned” is patent rubbish, as we went into dozens of shops, bars, restaurants that were crisply cool. I checked the hotel's main competitors and all have full aircon. I did some research, and it seems the government are indeed making it difficult to put aircon into new builds and refurbs. Seidenhof needs to get lobbying, as these weather events are going to become much more frequent and nobody is going to pay its prices to stay in a hotel with no aircon. This ruined our stay in Zurich. If the Swiss government are serious about the environment, they should tax out of existence the nose-to-tail supercars that clutter Zurich's roads instead of targeting the one thing that makes living with climate change tolerable. Whilst they're at it, they should also ban plastic drinking straws (as in the UK), which do such terrible damage to marine wildlife.
Citizenm Zurich
4.3/541 Reviews
Great and easy check in. Watt and Derrick were very helpful with the check in and info about Zurich. Loved the complimentary drinks at check in. Compact room but very modern with cool amenities. Loved the big and soft towels. Found the hidden hair dryer in a cute pouch. Water pressure in the shower was just right. They also stored our luggage for an extra day. Enjoyed our stay and will definitely come back to this hotel.
Marktgasse Hotel
4.3/580 Reviews
Hotel was lovely and in a beautiful area of Old Town. The bed was seriously so comfortable and we had a nice quiet room. The shower/ bath was great, as were the bath products. Front desk person was lovely at check in. Everything was clean. Only tip is don’t try to walk the 15 minutes from the main train station if you have big luggage, the cobblestones by the hotel are too tough! Taxi or the 4 tram goes right there. We did not try breakfast, just got croissants and coffee at a cafe around the corner. Will stay again.
Hotel Adler Zürich
4.5/5125 Reviews
We stayed here one quick night on an overnight layover. It is a bit touristy with a strong ”Zurich theme.” However, it was very comfortable and in a great location in old Zurich which is what we wanted. We arrived in the late afternoon and received chocolate welcome gifts upon check in. We took a guided walking tour of old Zurich that we had arranged separately and ate dinner in the hotel restaurant. It was pricey, and, again, probably not a place locals go, but we had good fondue and raclette. We had a much better experience than if we would have stayed at an airport hotel. We feel like we really visited Switzerland, if only for a night. Our room was spacious and comfortable. I wish we could have stayed longer.

Frequently Asked Questions

Zurich Travel Guide

Looking for hotels in Zurich? Trip.com is a great place to start. There are many discounted hotels on Trip.com. While traveling to Switzerland, Zurich is one of the most popular destinations. You can stay 3-5 days at hotels in Zurich without running out of things to do.

Every day, travelers worldwide arrive at Zurich Airport to start their vacations and business trips in Zurich. It's easy to reach Zurich. The city can be reached by plane, train, and car.

Trip.com offers discounts of up to 20% on 186 boutique hotels in Zurich. Zurich has many well-known chain hotels which are suitable for both business trips and vacations. If the comfort level of your trip is important, there are many choices in Zurich, such as hotels under the Ramada brand. Ramada is the top choice of many travelers in Zurich. A popular hotel in Zurich, Dorint Airport-Hotel Zürich is also one of the highest rated. Many tourists also stay at The Dolder Grand Zurich- the Leading Hotels.

If you stay at a hotel in downtown Zurich, nearby attractions like Barfussbar, Fraumunster Church, Bahnhofstrasse can be your first stop. You can choose attractions in Zurich that are perfect for a weekend getaway, such as Kibar, Baden, Lake Zurich. You can also visit top-rated attractions like Bellevue Square, Grossmunster, Zurich Opera. With a developed commercial area, visitors can head to Bally (Zurich), Messer Dolmetsch(利马特河岸街店), Limmatquai for a great shopping experience.

Average Temperature

• January to March: 4.17°C during the day, 0.04°C at night

• April to June: 15.85°C during the day, 9.95°C at night

• July to September: 20.09°C during the day, 14.28°C at night

• October to December: 6.91°C during the day, 3.32°C at night

Average seasonal Rainfall

• Spring: 66.33 cm

• Summer: 97.33 cm

• Autumn: 104.33 cm

• Winter: 81.33 cm

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