Frequently Asked Questions

As a leading global travel service provider, Trip.com helps travelers around the world make informed and cost-effective bookings for travel products and services. Trip.com technology enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers.

With the wide variety of property types available on Trip.com, it is free and easy to become a Trip.com partner. Property owners can follow these steps to list their properties and become Trip.com partners:

1. Create an account on eBooking, Trip.com’s extranet system for accommodation partners, which offers a wide range of features for managing and optimizing your property on Trip.com.

2. Enter your property's details and submit the application form.

3. Keep an eye on your application status and we'll get back to you within 2–3 working days.

4. Sign the contract once your application has been approved.

eBooking, the extranet system for Trip.com's accommodation partners, offers a wide range of features for managing and optimizing your property on Trip.com. With eBooking, you can:

1. Manage every aspect of your rates & availability, property information, and financial details to ensure your settings best serve your property's needs.

2. Handle upcoming reservations with ease and track guest reviews to help you provide superior customer service to your guests.

3. Use promotions, campaigns, TripPlus, the Benefits Center, and the Opportunity Center in eBooking to gain exposure, improve booking conversion, and increase your property’s business performance.

4. Monitor your property’s sales and traffic analytics and visit the Hotel Hub for insights on making the most of your partnership with Trip.com.

5. Contact Hotel Support through eBooking's online chat service to receive immediate assistance or handle customer inquiries.

6. Communicate with your guests about common issues such as confirming arrival times, providing your property's contact information, arranging transportation, and more through eBooking's online chat service.

You can sign in to eBooking in just three easy steps:

1. Go to eBooking.

2. Select your preferred language at the top right of the page (Simplified Chinese, Traditional Chinese-Hong Kong, Traditional Chinese-Taiwan, English, Japanese, Korean, Thai, Vietnamese, and Indonesian are currently available).

3. Enter your username and password and click "Sign In."

1. Go to eBooking.

2. Click "Forgot password?" to go to the password retrieval page.

3. Enter your username and the CAPTCHA verification code, then click "Next."

4. Click "Email password reset" and a link to reset your password will be sent to the email account associated with your username.

5. Open the email, click the link, and choose your new password.

If you have forgotten your eBooking username, please contact us at hotelsupport@trip.com

Here's how it works:

1. You sign up for an eBooking account and create your listing.
2. You can then upload your property's content, pictures, and prices and confirm that your listing is accurate. We recommend having the following information ready before starting the sign-up process:
   • Property address and name in English
   • Property type
   • Contact details for ongoing correspondence
   • Authentic and high-resolution photos of the property
   • Settlement details
   • Breakfast and child policies
   • Be sure to check your local laws for any licensing requirements.
3. After you've filled out the online application form and submitted it, you'll be able to preview the contract and sign it by selecting "Agree".
4. When you’re ready, you can open your property for bookings and start welcoming guests from around the world.
5. Our support team will be standing by to assist 24/7.

Once your property goes live on Trip.com, you can update your details in eBooking at any time. If you want to add a new room type, provide more content, or set special prices for holidays or events, for example, you're free to do so whenever you want.

When you sign up, we ask that you upload photos which accurately reflect the appearance and condition of your property. This is because we understand that most of our guests deeply appreciate the opportunity to browse through photos when searching for a place to stay. We recommend uploading photos that showcase both the interior and exterior of your property.

It's not necessary for the photos to be professionally taken - even smartphone photos can make a positive impression on your guests.

Once your listing has been approved and you’ve signed the e-contract, you can manage your property on Trip.com with ease. Before setting your property as bookable for guests, we recommend that you double-check all of your content, your calendar, and your prices and spend some time familiarizing yourself with the eBooking platform in preparation for welcoming your first guests.

1. The property must be a legally operated place to stay. You must hold all necessary registration and licensing documents and be able to present these documents to the Trip.com Group for verification and inspection upon request.

2. You must sign a contract with Trip.com and set at least one room type as available.

3. Ensure that all VCC or bank transfer information is correct so that payments can be settled with Trip.com correctly.

Don’t worry! It‘s free and easy to list your property on Trip.com.

You will not be charged any fees to list your property on Trip.com. You will only be charged a commission fee according to the commission rate stated on your property contract once you receive bookings.

Our platform is compatible with most channel managers in use around the world. After your property goes live on Trip.com, your market manager will provide comprehensive guidance on linking your channel manager to your account.

You can revise your listing application according to the reasons specified and resubmit it. Feel free to contact us at hotelsupport@trip.com if you have any questions during the sign-up process.

Here's how to sign an e-contract with Trip.com:

First, complete and submit the online application form. You'll then be able to preview the contract details and sign. The signing process is straightforward - simply read over the contract information and select "Agree".

If you make any changes to the contract, such as updating the property name or legal entity, you'll need to select "Agree" again to complete the signing process.

1. Powerful management tools

Manage all aspects of your property’s presence on Trip.com, from property details to rates & availability, with complete freedom to make changes and updates at your own convenience.

All bookings made through Trip.com can be confirmed instantly, which means there are no extra steps to take once you've set "Auto-confirmation" in eBooking.

2. Exciting marketing opportunities

eBooking provides an impressive set of functions to help you improve your exposure, increase booking conversion, and boost your bookings on Trip.com.

3. Authentic guest reviews

Our review validation team works hard to ensure that all guest reviews are authentic and posted by real Trip.com users.

4. High-quality service for hosts

Hotel Support is available to support your property every day of the year! Learn more on our "Contact Us" page.

5. 24/7 support for your guests

Our Customer Support team is standing by to help you and your guests around the clock.

When you receive bookings through Trip.com, you pay a commission on each booking. The commission rate will be displayed during the "Contract" step of the sign-up process.

If the guest's booking is subject to a "Free Cancellations" policy, you do not have to pay a commission. If the booking is subject to any cancellation fees, you may be required to pay the relevant commission on the amount the guest pays.

If you are having trouble during the whole process, please contact Hotel Support via one of the following methods:

1. Contacting us by Email

hotelsupport@trip.com

2. Contacting us by phone