We had the best time ever on our visit. Despite this being our 3rd visit to Dubai, it really felt like the first. The staff is amazing, everyone was super friendly. Hats off to our butler Omar! He really paid utmost attention to our needs and took a keen interest in making sure that our stay was amazing. And we absolutely appreciated that.
We emailed hotel in advance requesting for early check in and microwave in the room as we were travelling with a baby, and we were so pleased that they considered our requests.
The interior of the hotel is absolutely beautiful and royal and they treat their guests like royalty.
Service was the highest in all restaurants. We loved the pool restaurant Sal. Food was amazing. The pavlova was to die for and the staff were amazing. They accommodated our little one, and entertained him.
The only complain is we got so used to first class service that we now expect it from everywhere we go, which has left us terribly disappointed. Lol