Outstanding Service and Resilience During a Hurricane
Overall, I would rate the stay a 4.5, but I decided to round up because of how smoothly the hotel operated during a hurricane—it was very impressive! First and foremost, the staff at the hotel were incredible, from the valet and registration desk to the Monkey Pod servers, bar hosts, housekeepers, and activities center team. Everyone was so friendly and professional. I arrived early, and without even asking, they offered me a complimentary upgrade to a room with a partial ocean view. Considering I had booked through a third party, this felt especially generous.
The room was very comfortable and surprisingly spacious for a more urban-style hotel setup. I never felt cramped. The shower offered excellent water pressure, and I liked the soaps they provided. The entire hotel was immaculate—it was clean and smelled great everywhere. The design of the lobby, hallways, and rooms struck a great balance between comfort, polish, and modern aesthetics, which I really appreciated.
As for beach access, it’s well-designed and lets you easily approach the ocean. While there isn’t much beach directly attached to the property, it’s still lovely to walk from the hotel to the sand with a fantastic view of Diamond Head. At Monkey Pod, which I visited on a hurricane-affected busy day, the food and drinks were good, but not extraordinary, and the portions seemed pricey for the cost. However, the service staff was exceptionally friendly. The bar left a better impression—it featured live music, quality drinks, and good food. Although expensive, it felt like better value. I also appreciated the convenience of the on-site ABC Store, which proved very useful.
The pool area was great as well, with refreshing water, perfect for the warm weather in Oahu. Though not enormous, the pool has a somewhat deep design. Additionally, the three different hot tubs, each featuring unique water pressure, were a nice touch. Going early made it easier to secure a good spot. Unfortunately, my trip was plagued by heavy rain, so I didn’t get to enjoy the pool as much as I would have liked.
Now for the cons: I wish there were more filtered water stations available on each floor because lines tended to form at the single station during peak usage. The open-concept design of the lobby and hallways made the hotel incredibly humid when the weather was bad. The only respite was inside the room with the AC running, which thankfully worked well. Lastly, during the storm, the hotel didn't mop or place rain mats anywhere, leaving the lobby, elevator areas, and hallways very wet and slippery. I almost slipped several times, which was concerning.
All things considered, OUTRIGGER Reef was the only hotel on the Waikiki strip that avoided a power outage during the hurricane, and their communication throughout the stay was top-notch. My experience here was truly enjoyable, and I would absolutely return. It was worth every penny. Thank you so much, OUTRIGGER Reef staff!