1. PROMOTION: These terms apply to the Trip.com x Mastercard 2024 prize giveaway campaign (the "Promotion").

2. THESE TERMS: This Promotion is operated by Trip.com Travel Singapore Pte. Ltd., a limited liability company with its address at 30 Raffles Place, #29-01 Singapore 048622 (”Trip.com”). By entering this Promotion, you accept and agree to these terms, our general Terms & Conditions and the decisions of Trip.com, which apply to the Promotion and redemption of the prize.

3. ELIGIBILITY: The promotion is open to Trip.com users that are residents of the United Kingdom and aged 18 years or over. Entrants must have, or sign up for, a Trip.com account to participate in the Promotion. Trip.com and Mastercard employees involved in the administration of this Promotion are not eligible to participate.

4. PROMOTION PERIOD: The Promotion opens on 6 December 2024 at 00:01 GMT (the "Opening Date") and closes on 11 January 2025 at 23:59 GMT (the "Closing Date").

5. HOW TO ENTER: In order to enter the Promotion, entrants must (i) enter their name and email address on the Promotion landing page (entrants should use the same email address that they use to register their Trip.com account); (ii) log in to their registered Trip.com account and (iii) purchase any product on Trip.com using their Mastercard while logged in to their Trip.com account. There is no minimum purchase value required to enter the Promotion. Entrants are required to pay for their Trip.com purchase with a physical Mastercard, in GBP, in order to be eligible to enter the Promotion. Payments made through other methods (including, but not limited to, digital wallets such as Apple Pay, Samsung Pay and Google Pay) will not be eligible for entry. Any entries received after the Closing Date will not be accepted.

6. DETERIMINATION OF WINNERS: A random drawing performed by a computer process will be conducted on 17 January 2025 by Trip.com to select one (1) winner from among all eligible entries received. Odds of winning depend on the number of entries received. The winner will be notified by email using the email address on their Trip.com account on 20 January 2025. The winner will be required to confirm their acceptance of the prize within seven (7) days of being notified by Trip.com. If the winner fails confirm their acceptance of the prize within seven (7) days of Trip.com's notification, the winner will be deemed to have waived the prize and Trip.com will not be held liable to it. In this case, the prize remains with Trip.com and Trip.com reserves the right in its sole discretion to select another winner in accordance with the determination process set out above. The winner’s full name, email address and contact phone number will be shared with The Big Group Limited for the purposes of fulfilling the prize. Big Group will then collect further details from the winner, that are necessary for travel, accommodation and experience bookings. A copy of The Big Group Limited’s Privacy Policy is available here.

7. PRIZE:
a. There will be one (1) winner. The prize consists of:
i. Flights: outbound flight from Heathrow Airport, United Kingdom to Tokyo, Japan, and inbound flight from Kyoto, Japan to Heathrow Airport, United Kingdom for two (2) people.
ii. Airport Transfers: return airport transfer to and from Heathrow Airport from one UK address; one way airport transfer from Tokyo airport to the hotel in Tokyo; and one way airport transfer from the hotel in Kyoto to Kyoto Airport; for two (2) people.
iii. Train: one-way, first-class ticket from Tokyo to Kyoto on the Shinkansen bullet train, for two (2) people.
iv. Accommodation: 4 nights’ stay in a 4-star hotel in Tokyo and 4 nights’ stay in a 4-star hotel in Kyoto. Both hotel stays will be one room, double occupancy, including breakfast.
v. Mastercard: 1 pre-paid Mastercard loaded with £1000, for the winner only.
vi. Dinner: 1 One-Michelin star restaurant dinner for two (2) in Tokyo, with return transfer from the hotel to the restaurant.
vii. Tour: 1 Mount Fuji & Hakone private tour for two (2), including return transfer from the hotel in Tokyo.
viii. Experience: 1 private tour experience to see Kyoto’s landmarks, including return transfer from the hotel in Kyoto.
(the “Prize”). The Prize is subject to the restrictions set out below.
b. The value of the return flights is capped at £1500 per person.
c. The Prize is subject to availability. Trip.com reserves the right to substitute a prize of equal or greater value. No substitution or transfer of the prize is permitted by the winner.
d. The Prize must be used, and the trip must be completed, before 30 June 2025. The validity of the prize cannot be extended. If a winner does not use any aspect of the prize within the validity dates, the prize will be forfeited.
d. Except as otherwise stated above, the Prize does not include travel insurance, the cost of additional transfers, food and drink, additional spending money, tax or personal expenses. Arranging travel documents, such as passport, visa or proof of health/travel vaccinations and any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the prize are the responsibility of the winner.

8. PERSONAL DATA: Personal data supplied during the course of this promotion will only be processed as set out in Trip.com’s Privacy Statement. See also condition 9 below with regard to the announcement of the winner.

9. WINNERS LIST: Trip.com must either publish or make available information that indicates that a valid award took place. To comply with this obligation Trip.com will send the encrypted email address of the prize winner to anyone who emails trip.giveaway@trip.com. If you object to your encrypted email address and winning entry being published or made available, please contact us at trip.giveaway@trip.com. In such circumstances, Trip.com may still have to provide the information and winning entry to the Advertising Standards Agency on request; we will let you know if this is the case and provide more information on this when you contact us.

10. LIMITATION OF LIABILITY: To the extent permitted by law:
a. Trip.com will not be liable for any losses, damages, expenses, costs or claims arising out of or relating to this promotion, whether in contract, tort (including negligence), breach of statutory duty or otherwise.
b. Trip.com will not be responsible for: late, incomplete, or incorrect entries; an entrant's failure to receive prize notices due to entrant's spam, junk e-mail, or other security settings or for entrants' provision of incorrect or otherwise non-functioning contact information; technical, hardware, or software malfunctions, lost or unavailable network connections, or failed, incorrect, inaccurate, incomplete, garbled, or delayed electronic communications whether caused by the sender or by any of the equipment or programming associated with or used in this promotion; by any human error which may occur in the processing of the entries in this promotion; or any typographical, technological, or other error in the publishing of the offer, administration of the promotion, or announcement of the prize.
c. Trip.com reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

11. PROHIBITIONS: Use of any robotic, automatic, programmed, or similar entry method or entering more than the number of times permitted will void all entries and result in disqualification. You may not use multiple email addresses, identities, or devices in an attempt to circumvent the rules. Trip.com reserves the right to disqualify entrants who engage in fraudulent, disruptive, or abusive behaviour or who violate these terms.

12. CHOICE OF LAW AND FORUM: These terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute. This will not deprive you of any mandatory rights of your home country.

13. CONTACT: If you have any questions or concerns regarding this activity, please contact us directly at: trip.giveaway@trip.com.