Guangdong, Hong Kong, and Macao private charter transfer||Cross-border fast customs clearance service with two-plate 7-seater Alphard||Hong Kong/Macau border: no need to alight

Guangdong, Hong Kong, and Macao private charter transfer||Cross-border fast customs clearance service with two-plate 7-seater Alphard||Hong Kong/Macau border: no need to alight

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Highlights

Customer first, safety first, professional dispatch, affordable prices, online customer support concierge service, and worry-free pre-trip, in-trip, and after-sales support make travel easier! private charter services are available in Hong Kong, Macau, Shenzhen, Guangzhou, Zhuhai, Foshan, Jiangmen, Huizhou, Dongguan, Zhongshan, and other Pearl River Delta cities.
Custom 7-seater business vehicle package can accommodate up to 6 guests. A vehicle change is required (Honda Odyssey or Buick GL8 equivalent vehicle type for the mainland segment, and 20/30 series Alphard or Vellfire vehicle type for the Hong Kong or Macau segment). If there are more than 6 people, guests are welcome to consult customer support to arrange other suitable packages.
Door-to-door pick-up and drop-off, one-on-one service, Guangdong-Hong Kong-Macao dual license plates/smooth border crossing. Suitable for personal errands, family trips, business receptions, and corporate team-building. 24-hour professional cross-border private charter service. Note: Prices may increase during holidays. Please consult customer support for accurate pricing before placing your order. Thank you.
Product details

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What's included
One-way point-to-point private charter transfer [includes service fee, toll fees, parking fees, and fuel costs]
1. Out-of-hours fee 2. Admission ticket fee 3. Fees for changing destinations beyond the original scope 4. Fees for exceeding the number of travelers 5. Excess wait time fees 6. Various personal expenses 7. Additional fees incurred on-site 8. If working hours exceed 10:00 PM, an out-of-hours fee of 200 CNY will be charged. Please consult customer support for details.
How to use
1. How to contact after payment:
 
When placing your order, please provide your number + detailed information (pick-up/drop-off time, pick-up/drop-off address) + number of passengers to customer support. If you have large luggage, please consult and inform customer support! Our dispatch customer support will contact you on the same day or the next morning to add you. Pick-up/drop-off and vehicle assignment details will primarily be confirmed on WeChat. Please check if you have been added!
 
2. When will I receive the private charter driver's phone number and license plate number after booking?
 
1. If you book a car for before 09:00 AM, the dispatcher will notify you around 08:30 PM the night before.
 
2. If your booking is for a pick-up after 09:00 AM, the dispatch is usually notified about one hour before the departure time.
 
3, If it is an airport pick-up, the dispatcher will check your flight and inform you before its actual arrival! (The airport has free Wi-Fi)
 
4. Bookings cannot be changed or canceled within 24 hours. If you need to make changes, our company will do its best to assist you. Any losses incurred due to changes will be borne by the buyer. If changes cannot be made, please proceed with your original plan, and cancellation fees will still apply.
 
5. If you're unfamiliar with the relevant customs rules for your first car rental, you can consult customer support or contact personnel for assistance!
Change & cancellation policies
If a cancellation request is submitted before 00:00, 7 day(s) prior to the date of use, no cancellation fee will be charged.
If a cancellation request is submitted before 00:00 3 day(s) before the date of use, a fee of 45% will be charged.
If a cancellation request is submitted before 00:00 1 day(s) before the date of use, a fee of 90% will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the date of use, a fee of 100% will be charged.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

Friendly reminder

1. A valid Entry-Exit Permit for Hong Kong and Macau with a valid endorsement is required.

2. The driver will notify you of the next day's itinerary by phone or SMS the day before departure. Please keep your phone reachable.

3. To easily contact your family, it is recommended to activate international roaming on your phone in advance.

4. Please follow the driver's instructions and proceed to the meeting point for your ride after clearing customs, to avoid getting separated and delaying your trip.

5. This product is a private charter service. To ensure a good travel experience, please book your attraction visit times or purchase admission tickets for the attractions you wish to visit in advance!


6. According to mainland customs regulations, passengers must exit the vehicle for customs inspection with all their luggage. Drivers cannot retrieve or store luggage on passengers' behalf. Our company strictly complies with China's Customs Regulations on Articles Carried by Passengers Entering/Exiting the Country and prohibits smuggling. If passengers carry items exceeding customs limits that require declaration, drivers will provide reasonable advice. Drivers reserve the right to refuse service if passengers insist on carrying prohibited items, and our company assumes no responsibility for any resulting consequences.

7. Hong Kong prohibits pregnant women from mainland China from entering. If there is a pregnant passenger, the buyer must explicitly inform us when placing the order. Otherwise, the buyer will bear all responsibility for any issues encountered during immigration.

According to Hong Kong regulations: Non-Hong Kong residents who are more than 7 months pregnant are not permitted to enter. Pregnant women who are 6 months pregnant or less must provide a doctor's certificate stating that they are fit to travel.

The above are regulations from the Hong Kong government. We are only a fleet, and whether entry is permitted ultimately depends on Hong Kong border control.

1. If Hong Kong immigration denies entry and the car service ends at the border, our car fee will be charged in full.

2. If you need to be dropped off at the point of departure, an additional return car fee will be charged.

3. If the entry screening for pregnant women by the Hong Kong Department of Health or immigration takes more than 30 minutes, an additional waiting fee of $200 per hour will be charged, with any fraction of an hour counted as a full hour.

 

8. Wait Time Policy:

Airport pick-up bookings include a 60-min free waiting time, except for Hong Kong airport pick-up bookings, which include a 90-min free waiting time (starting from the flight's actual landing time by default). All other itinerary bookings include a 30-min free waiting time. Please arrange your pick-up/drop-off time reasonably according to your itinerary.

 

9. Unforeseeable circumstances affecting travel vehicles include: traffic jams, traffic accidents, vehicle breakdowns, routine customs inspections, natural disasters, wars, etc. Our store is not responsible for any resulting impact or losses.

 

10. If the passenger is unable to use the car as originally planned due to personal reasons (e.g., incomplete or expired ID, being processed by customs for carrying prohibited items, overdue, or abandoning car rental services), the passenger shall bear full responsibility. The store has the right to cancel the booking without liability and charge the full car rental fee.

 

11. Travelers, please take all your baggage when getting off the car for customs clearance. The driver cannot assist with customs declaration or baggage storage. The self-clearance process typically takes about 15 minutes (subject to actual port conditions).

Children under 12.3 years old or seniors over 65 can use the special courtesy lane at the port for faster clearance.

13. Passengers are fully responsible for any inability to use the car service as planned due to personal reasons (including expired or incomplete IDs, carrying prohibited items, customs detention, overdue service, or voluntarily abandoning the car service). The store reserves the right to cancel the booking without liability and charge the full car rental fee.

14. Before traveling, please prepare your ID. If you are leaving Chinese mainland with a Chinese mainland passport or Entry-Exit Permit for Hong Kong and Macau, you must print your flight ticket itinerary or download it to your mobile phone to clear customs.

 

15. Can I smoke or eat on the vehicle?

Our vehicles are non-smoking. Smoking and eating are prohibited inside the car to avoid soiling it (a cleaning fee of 200 will be charged).

16. To ensure service quality, if you encounter any issues during overseas service, please contact us immediately. We will resolve them promptly. Complaints filed more than 15 days after travel will not be processed.

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