[Official Ticket] JR HARUKA Kansai Airport Limited Express Ticket (QR Code Scan for Use)

Special Notice

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The Kansai Limited Express "HARUKA" is a convenient and comfortable limited express train, providing ultra-convenient transportation services.

■ Direct access to Kansai Airport and major Kansai cities such as Tennōji, Shin-Osaka, and Kyoto.

■ From Kansai Airport Station, it takes about 35 min to Tennōji, about 50 min to Shin-Osaka, and about 80 min to Kyoto.

■ No ticket redemption is required at the station. Simply use your mobile phone to purchase tickets and board.

◆ Train travel range

◆ Important Notes

• You can only board and alight at the station specified when purchasing the ticket. If you need to board or alight at an intermediate station, you must purchase a new ticket separately.
• For example: If you purchase a one-way ticket from Kyoto Station to Kansai Airport Station, you can only board at Kyoto Station and alight at Kansai Airport Station.
• For detailed product information, please refer to
  Official Website

◆ Eligibility

• 1. Hold a passport issued by a foreign government. ※Not available for permanent residents or Japanese citizens.
• 2. Enter Japan under the "Temporary Visitor" status.
• 3. The same traveler is not allowed to purchase or redeem multiple identical tickets for the same time period.

◆ About Reservation

• Once activated, it must be used on the same day and can only be reserved for same-day departures. If not using it on the same day, please do not activate it; you can still schedule the departure below.

◆ Validity period

• Expiration date: June 30, 2025 - March 31, 2027
• Validity Period: This ticket is only valid on the day of activation (calendar days).

◆ How to Use

• For detailed instructions, please refer to
  User Guide
• If you are unable to use your ticket due to service suspension and your WEST QR ticket has not been activated, a full refund will be issued.
• If the ticket has been activated, please contact customer support separately for assistance.

■ Step 1: Register for a WEST QR account via the link on the voucher

1. Access the "WEST QR Special Website" (official registration page) via the link provided in the "Voucher" section of your booking.

2. Enter a valid email address, create a custom password, and select your country/region

3. Verification and registration: Please enter the verification code received in your email (the verification code is valid for 5 minutes).

4. Complete account creation.

Important Notes

If you haven't received the email, please check your spam folder or verify the domain configuration of your sign-in email.

If it has been a long time since your last registration attempt, please verify the domain configuration and proceed with the account registration again.

·If you don't enter the verification code, you won't be able to complete account registration.

■ Step 2: Link your e-ticket after account registration

1. Sign in using the account registered in "Step 1"

2. After signing in, a pop-up window will appear asking if you want to link your tickets. Please select your preferred action. [Note: Once you press the "Register" button, the account linked to the tickets cannot be canceled or modified.]

※You can also enter the serial number on the "WEST QR Special Website" to link it.

3. After ticket registration is completed, you can confirm the added tickets on the "Issued Tickets" page.

■ Step 3: Reserve Train Number and Seat

1. After ticket registration is completed, click "Seat Reservation" to select the departure schedule and seat.

• During the following periods, new seat reservations (reserved seats) and reservation changes can be made.
• Before ticket usage begins: Operations can be performed from 30 days before the train departure until 3 minutes before departure. (When ticket usage begins, reserved seat bookings outside the ticket validity period will be automatically canceled.)
• Only applicable for trains within the validity period of the booked ticket.

Important Notes

· "HARUKA" reserved seats for e-tickets cannot be reserved at station ticket machines or counters, with seat selection only available from "WEST QR Ticket Dedicated Seats".

Reservations can be made from 30 days in advance up to 3 minutes before the train's departure time. Trains with less than 3 minutes remaining until departure cannot be selected as new reservations or changed reservations.

If you do not "start using" the service at least 3 minutes before the scheduled departure time of your reserved train, your reserved seat booking will be automatically canceled.

• If your desired train's reserved seats are fully booked or you haven't reserved a seat ticket in advance, you can choose an unreserved seat (open seating) or book "WEST QR Reserved Seats" on other trains

If you miss your designated train, your reserved seat ticket will become invalid, and changes or cancellations will not be possible.

Reserved seat vouchers can only be redeemed once.

■ Step 4: Activate your ticket (to be done on the day of travel)

1. Visit the "WEST QR dedicated website" and sign in with your registered account.

2. Select the tickets you wish to use from the ticket list.

3. On the ticket details page, tap the "Start Using" button to submit the ticket activation request.

4. The ticket details page will display a QR code. Align the QR code with the red QR code scanner on the automatic gate to pass through.

Important Notes

If the ticket gate does not have a QR code scanner, please use the scanning area marked with the "WEST QR" sign near the gate to complete verification and pass through.

Screenshots or printouts of QR codes cannot be used.

When passing through the gate, you need to use a smartphone with internet connection to obtain the QR code information.

For detailed instructions, please refer to

Instructions for multiple passengers on the same itinerary operating under one account

1. Perform Step 2 (Ticket Registration), Step 3 (Seat Reservation), and Step 4 (Start Usage) separately for each ticket.

2. On the day of travel, after activating each ticket, please follow the instructions below to switch and use the ticket for station entry:

Passengers with smartphones, please select the tickets of your travel companions from the ticket list, tap "Scan Code," press "Select Station," choose the station you wish to pass through at the ticket gate, and proceed with "Entry" or "Exit" processing. After the QR code is displayed, scan it at the QR code reader on the ticket gate machine, and let your travel companions pass through the ticket gate first. Finally, the passenger holding the smartphone (the one who has completed account registration) should select their own ticket and pass through the ticket gate.

Important Notes

At unmanned stations with ticket gates, after completing all ticket procedures, use the intercom near the ticket gate to contact staff. Place your smartphone displaying the detailed QR ticket on the "Camera stand" and inform staff that QR code processing is complete. (Staff will remotely open/close the ticket gate for you via intercom)!

· If you forget which tickets have been used, check the "Usage History" in each ticket's details page!

Important information

· Once the "Activate Pass" operation is performed, the pass cannot be canceled or the usage date changed. The activation must be completed on the day of ticket use.

※ Before starting to use, you cannot pass through the ticket gate.

※ The validity period starts counting from the date of first use, so please be sure to activate it on the day you begin using it.

· For bookings with multiple passengers, please perform the "Start Using" activation operation separately for each ticket.

· If you do not perform the "Use Ticket" operation at least 3 minutes before the departure time of your booked train, your reserved seat will be automatically canceled. You must rebook your seat.