(1) Important Notes
- This service is only available for international flights
- After completing your booking, we will verify the booking details and contact you immediately via LINE / WhatsApp / WeChat / KakaoTalk / Viber / Telegram or email that you provided. Please check your messages regularly.
- Notice for LINE users: Due to system limitations, we cannot add international LINE accounts first. Please add us on LINE first or send us your LINE account's QR code. We will send our LINE contact information to you via email. Please check your email and add us on LINE first for smoother coordination.
- Airport staff can communicate in English, and our 24/7 online support team can provide assistance in multiple languages via the chat app.
- Fast Track service only: We facilitate the Immigration process; customers must handle airline check-in and baggage independently
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(2) What service packages are available to choose from?
- Arrival = International flight arriving in Vietnam
- Departure = International flight departing from Vietnam
- Urgent = Service for last-minute bookings before flight time (<03 hours before flight). If booking is made within 3 hours before airport arrival, such booking will be classified as URGENT case and will incur additional fees. Service is only available at Tan Son Nhat International Airport (SGN), Ho Chi Minh City.
Please note:
※ LINE 4: There may still be queues in the Fast Track lane. During peak hours, the wait time could be approximately 30–40 minutes.
※ LINE 2,3: Immigration clearance will be processed through LINE 2,3 (Diplomatic/ABTC Lane)
※ LINE VIP B: Access via special immigration counters for faster processing with minimal wait times
※ Latest update from Tan Son Nhat Airport:
Due to operational adjustments and passenger flow control measures at Tan Son Nhat International Airport to maintain service quality and ensure a smooth customer experience, Premium Arrival services (VIP 2,3 / VIPB) will be temporarily suspended
The service will reopen when there is a new official announcement.
[ Fast Track Arrival ]
- Standard Arrival Service = Special Immigration Channel (Lane 4)
- Premium Arrival Service = Special Immigration Channel (Lanes 2,3 / VIPB)
- Standard Arrival + Express = Immediately usable at the airport + special immigration channel (Lane 4) (Service available only at Tan Son Nhat International Airport – Ho Chi Minh City)
- Premium Arrival + Express = Immediately usable at the airport + special immigration channel (Lane 2,3 / VIPB) (Service available only at Tan Son Nhat International Airport – Ho Chi Minh City)
Please note:
※ LINE 4: There may still be queues in the Fast Track lane. During peak hours, the wait time could be approximately 30–40 minutes.
※ LINE 2,3: Immigration clearance will be processed through LINE 2,3 (Diplomatic/ABTC Lane)
※ LINE VIP B: Access via special immigration counters for faster processing with minimal wait times
[ Fast Track Departure ]
- Standard Departure Service = Special Immigration Channel
- Premium Departure Service = Special immigration channel + Dedicated X-ray security lane
- Standard Departure + Express = Immediately usable at the airport + special immigration lane (available only at Tan Son Nhat International Airport – Ho Chi Minh City)
- Premium Departure + Express = Available immediately at the airport + special immigration channel + dedicated X-ray security lane (Service available only at Tan Son Nhat International Airport – Ho Chi Minh City)
[ Arrival + Departure Package ]
- Standard Package = Arrival: Special Immigration Channel (Lane 4) + Departure: Special Immigration Channel
- Premium Package = Arrival: Special Immigration Channel (Lanes 2,3 / VIPB) + Departure: Special Immigration Channel + Special X-ray Security Channel
- Standard Arrival + Premium Departure = Standard Arrival: Special Immigration Channel (Lane 4) + Premium Departure: Special Immigration Channel + Special X-ray Security Check
- Premium Arrival + Standard Departure = Premium Arrival: Special Immigration Channel (Lanes 2,3 / VIPB) + Standard Departure: Special Immigration Channel
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(3) Reasons why Thai travelers choose this service
- Avoid long queues during peak travel seasons, as immigration checkpoints may handle up to 3,000 passengers per hour.
- The Fast Track service allows you to pass through immigration in just 5–30 minutes (depending on the airport's busy periods), saving your valuable time.
- Attentive, polite, and professional service with strict adherence to airport regulations
- Clear and reliable communication helps ensure no confusion and worry-free experiences.
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(4) Information required for booking
Please prepare the following information for each traveler:
- Full Name, Nationality, Passport Expiry Date
- Flight number and scheduled time (Flight Number & Scheduled Time)
- Travel Date
- Visa / E-visa (if applicable)
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(5) Steps to use the service
1. Booking and Coordination
- After your booking is completed, we will verify your reservation and contact you immediately via the chat app or email you provided. Please check your messages regularly.
- Notice for LINE users: Due to system limitations, we cannot add international LINE accounts first. Please add us on LINE first or send us your LINE account's QR code. We will send our LINE contact information to you via email. Please check your email and add us on LINE first for smoother coordination.
- For WhatsApp, WeChat, KakaoTalk, Viber, and Telegram, we will contact you directly. If we're unable to reach you due to search or communication restrictions, we will follow up via email.
- Please provide the required passenger information
- Please keep your phone ready for real-time coordination.
- For urgent bookings, please respond promptly to confirm service availability.
2. Arrival Fast Pass (Inbound Service)
- Proceed to the International Terminal – Arrival Hall
- Look for our staff holding a Welcome sign
- The staff will escort you to the Priority Immigration Lane
Note: According to airport regulations, staff members cannot pass through certain control points together with passengers. However, the staff will guide you to the correct special lane and remain nearby to assist until you have completed the process.
3. Departure Fast Pass (Outbound Service)
- Please submit your information at least ≥ 3 hours before flight time
- Arrive at the airport at least 2 hours before departure time
- Proceed with self check-in with the airline
- Proceed to the meeting point and notify us via message
- The staff will escort you to the special immigration channel.
- Premium service includes expedited access through a special X-ray security lane
Note: According to airport regulations, staff members cannot pass through certain control points together with passengers. However, the staff will guide you to the correct special lane and remain nearby to assist until you have completed the process.
Reference image: The meeting point at Tan Son Nhat International Airport (Ho Chi Minh City) is located at Check-in Counter E/F.
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Frequently Asked Questions (FAQs)
Q: What is the latest time I can make a reservation in advance?
- You can make a reservation in advance 12–24 hours before the flight time
- Express Booking (within 3 hours) is only available at Tan Son Nhat International Airport, Ho Chi Minh City (SGN). Please respond promptly to urgent requests.
Q: Does this service include baggage handling?
- Excludes Fast Track service only provides assistance for immigration procedures
- Please proceed with self check-in and baggage handling.
Q: Is this service suitable for families or elderly people?
- Highly suitable, especially for families with children, elderly travelers, and business travelers, particularly during peak passenger periods.
- Our staff will provide polite and thorough guidance in Japanese to ensure your journey is safe and worry-free.