Manual code issuance: Identity verification takes approximately 10 min. After the supplier issues the confirmation voucher, the QR code will be sent to you via the Trip.com app message interface. Present this QR code at the designated lounge for redemption.
You can also tap "customer support - supplier online support" to check the confirmation voucher.
Note:
Lounge staff will check your passport, boarding pass and e-voucher, and verify that the name in English is correct before redemption. Therefore, please provide the exact name in English as shown on your flight ticket or boarding pass when placing the booking. (The lounge must be used with your boarding pass on the same day)
2. Most VIP lounges are located airside. If you have a request to check in early to access the lounge, please contact your airline for early check-in arrangements as we are unable to provide this information.
3. The lounge does not operate on a reservation system. If the lounge is full due to special circumstances, please wait patiently in line. As lounge usage fluctuates, we cannot predict the number of guests at your arrival time. [If you're concerned about overcrowding, you may place your order on-site.]
4. The lounge is purchased with real names and cannot be refunded or changed. Please acknowledge the above information. Thank you for your understanding!
Note: Only the QR code confirmation voucher for lounge access is provided, and no reservation service is offered. Lounge services are provided by the lounge, and we are not responsible for the lounge environment or facilities. Specific services are subject to what the lounge provides.
The lounge does not serve meals 24 hours a day. Lounges that offer meals serve them during specific dining hours, subject to lounge availability.
