HomeUnited StatesWi-Fi & SIM cards5G eSIM for the US, Canada, and Mexico | US T-Mobile Local IP | 2GB-10GB Total Storage | 5-15 Days | Calls within the US, Canada, and Mexico | Daily Rates | QR Code
5G eSIM for the US, Canada, and Mexico | US T-Mobile Local IP | 2GB-10GB Total Storage | 5-15 Days | Calls within the US, Canada, and Mexico | Daily Rates | QR Code

5G eSIM for the US, Canada, and Mexico | US T-Mobile Local IP | 2GB-10GB Total Storage | 5-15 Days | Calls within the US, Canada, and Mexico | Daily Rates | QR Code

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Device info

Product Description

Signal coverage

Applicable countries and regions: 1. United States: Native T-Mobile 5G network, local US IP (call minutes support calls within the US, Canada, and Mexico, but do not include other countries and regions)

2. Canada: Rogers/Telus/Bell (Data roaming must be enabled for eSIM use in Canada) After eSIM activation, data roaming must be enabled to connect to the network in Canada (automatic network connection after installation and activation, or you can manually select a network operator). Supported for use in Yellowknife, Canada, with Telus as the network selection option.

3. Mexico: Telcel/AT&T Mexico/Movistar Mexico (eSIM requires data roaming to be enabled in Mexico)

This eSIM service is available only in the 50 states of the United States (excluding Alaska and Hawaii) and the District of Columbia. U.S. service does not include: the Northern Mariana Islands (comprising Saipan, Tinian, and other islands), Guam, the U.S. Virgin Islands, Puerto Rico, and American Samoa.

Product details

Applicable countries and regions:

1. United States: Native T-Mobile 5G network, US local IP (call minutes support calls within the US, Canada, and Mexico, but not other countries/regions).

2. Canada: Rogers/Telus/Bell (Data roaming must be enabled to use eSIM in Canada)

After eSIM activation, data roaming must be enabled to connect to the internet in Canada (it connects automatically after installation and activation, or you can manually select an operator). It is supported in Yellowknife, Canada, with Telus as the network option.

3. Mexico: Telcel/AT&T Mexico/Movistar Mexico (eSIM requires data roaming to be enabled in Mexico)

This eSIM service is available only in the 50 states of the United States (excluding Alaska and Hawaii) and the District of Columbia.

The U.S. service area does not include: the Northern Mariana Islands (comprising Saipan, Tinian, and other islands), Guam, the U.S. Virgin Islands, Puerto Rico, and American Samoa.

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Validity period
Valid for 60 days from the booking date, Valid for 1 use(s) only
What's included
eSIM data plan
Call minutes in the United States, Canada and Mexico
How to use
Instructions for use
How to activate
After activation, the package days are calculated based on natural days (the activation day counts as 1 day).
[Install eSIM]
※ If you are using an iPhone and have upgraded to iOS 17.4 or later, you can install it with one click through the Trip.com App (if you cannot do this, please make sure you have updated the App and your iOS system).
• iPhone: Set up mobile data and add eSIM
• Android: Settings > Network and Internet > SIM Card > Add eSIM (the steps may vary slightly depending on the brand)
[Install eSIM]
1. Open the QR code attachment in your Trip.com app order and print it out beforehand or save it to another electronic device. (iOS 17 and above and some Android phones can directly save the QR code image to their phone).
2. Open Cellular (iOS) or SIM Management (Android) in Settings.
3. With your phone connected to the internet, tap "Add Cellular" (iOS) or "Add SIM Management" (Android) and scan the QR code to install.
4. If you cannot scan the code, enter the "SM-DP + Address and Activation Code" from your order voucher to install.
5. If steps 3 or 4 fail, your phone may be locked by your local carrier (unable to use other carriers' network bands). You will need to contact your carrier to unlock it before using the eSIM.
[Using eSIM]
1. Turn off your primary SIM card and turn on the eSIM network switch.
2. Enable cellular network (iOS) or SIM card (Android).
3. Enable data roaming. (Only applicable in Canada or Mexico)
4. If you still cannot access the internet after the above settings, please set up your APN and restart. See the message below for details.
[About APN]
1. If you purchased an eSIM covering multiple countries/regions, and you cannot connect to the internet upon arriving in a new region, please manually switch your APN (it will normally switch automatically).
2. Setting path: Cellular Number -- Cellular Data Network, or Mobile Network -- Mobile Data Network, or Mobile Services -- Mobile Data Network.
3. Enter APN: wholesale
4. Restart your phone.
Make a phone call or send a text message
To call a US/Canada number: Dial directly or press "+1" before the number. To call a Mexican number: Press "+52" before the number. (SMS not supported.)
Change & cancellation policies
Please note that the booking cannot be canceled once it is confirmed
The selected date and time cannot be modified after booking.
Important note

[eSlM Usage Conditions]

1. The device supports eSIM functionality.

How to check: Dial *#06# on the phone screen. Generally, the presence of an EID indicates eSIM support. Without an EID, eSIM cannot be used.

2. Unlocked mobile phone

How to check: Confirm with your mobile network operator whether your device is locked to the network.

*Please check that the above conditions are met before purchasing; all conditions must be met for eSIM to function properly.

[eSlM Settings]

eSIMs can only be installed with a network connection, so it is recommended to install an eSIM 6-12 hours before departure.

[Enable data roaming]

Please ensure that the "Data Roaming" option for eSlM is enabled.

[Do not delete eSlM after installation]

Each QR code can only be installed once. If the eSIM has been removed from the device, we cannot assist you.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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