All personal expenses and fees not mentioned in the inclusions
How to use
After the supplier issues the voucher, our customer support will send you the QR code via WeChat and SMS before your travel date. Please check your WeChat friend requests and SMS messages, and ensure your phone is accessible. Present this QR code at the designated lounge for redemption.
Lounge staff will check your passport, boarding pass and e-voucher, and verify that the name in English is correct before redemption. Therefore, please provide the exact name in English when placing the booking.
Disclaimer: If your booked date is fully occupied or temporarily reserved for private events, our customer support will contact you to discuss rescheduling. You may also request a full refund without penalty by canceling your booking.
Important information before booking: Disclaimer: This product offers various time slots and package options. Due to factors such as weather, system issues, or attraction regulations, please check availability with customer support before booking. If you book directly and the booking date is affected by force majeure factors such as system issues or attraction regulations, resulting in time slot adjustments or closures, you may negotiate with customer support to reschedule or request a refund. No other compensation will be provided. Before purchasing this product, please read this information carefully. Your purchase will be deemed as your acknowledgment and acceptance of all terms herein.
Change & cancellation policies
Please note that the booking cannot be canceled once it is confirmed
Important note
Disclaimer: If your booked date is fully occupied or temporarily reserved for private events, our customer support will contact you to discuss rescheduling. You may also request a full refund without penalty by canceling your booking.
Important information before booking: Disclaimer: This product offers various time slots and package options. Due to factors such as weather, system issues, or attraction regulations, please check availability with customer support before booking. If you book directly and the booking date is affected by force majeure factors such as system issues or attraction regulations, resulting in time slot adjustments or closures, you may negotiate with customer support to reschedule or request a refund. No other compensation will be provided. Before purchasing this product, please read this information carefully. Your purchase will be deemed as your acknowledgment and acceptance of all terms herein.
Customer support will send you a QR code via WeChat or SMS before your trip. Please check for WeChat friend requests and SMS messages, and keep your phone accessible.
Lounge staff will check your passport, boarding pass and e-voucher, and verify that the name in English is correct before redemption. Therefore, please provide the exact name in English when placing the booking.
Most VIP lounges are located airside. If you have a request to check in early to access the lounge, please contact your airline for early check-in arrangements as we are unable to provide this information.
If the lounge is full due to special circumstances, please wait patiently in line. As lounge usage fluctuates, we cannot predict the number of guests at your arrival time.
The lounge requires real-name ticket issuance and cannot be refunded or changed. Please acknowledge the above information. Thank you for your understanding.
Important notice: Due to high passenger traffic at the airport, the VIP lounge you purchased may be full and unavailable for entry. We will make every effort to arrange alternative lounge access for you. Please consider this before purchasing!