Suica Card/ICCOA/SUGOCA/Kitaca (Tokyo/Osaka/Fukuoka/Sapporo Pickup)

ICOCA Card:

The ICOCA (pre-charged with 1,500 yen)can be used on JR, subway, private railway and bus transportation and for shopping in the Kansai Area and beyond

The date you select when booking is the date you estimate to redeem your voucher for ICOCA Card. You may exchange your voucher for the ICOCA Card on any date within 6 months from the date selected, and there is no need to inform us prior to redemption

It is possible to receive a refund for the ICOCA card

The refund can be made at the JR-WEST Ticket office reservation ticket offices, in JR-WEST stations (refunds are not possible at stations for companies other than JR-WEST or at bus offices)

A handling fee of 220 yen will be deducted from the amount remaining on the card and the 500 yen deposit will be returned

The minimum charge amount is 1,000 Yen

The ICOCA card will expire if unused for 10 years

You can refer to the official website for ICOCA service range

Suica Card:

The Suica is a prepaid e-money card for moving around and shopping. There is no more need to buy a ticket from a vending machine. Just touch your Suica to the ticket gate and the fare is automatically deducted from your Suica

The Suica can be used not only for JR East trains, but subways and buses as well

This card is available only for non-Japanese passport holders

The Suica IC Card can be used on JR East Lines in the Tokyo metropolitan area as well as for subways, buses, and the Tokyo Monorail that connects Haneda Airport with Tokyo

It can also be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan, and Kyushu areas

When traveling outside areas covered by the Suica IC Card, do note that you can't use it to pay for rides or make purchases in stores

Suica Card Valid Areas and Transportation Systems:

The Suica can be used on JR East lines in the Tokyo metropolitan area as well as for subways, buses and the Tokyo Monorail that connects Haneda Airport with Tokyo

In addition to the Tokyo area, the Suica can be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan and Kyushu areas

Riding Trains:

Simply touch the Suica card to the reader at the ticket gate when out and about. There is no need to purchase a ticket from a vending machine.

The fare is automatically calculated at the station where you get off.

When you get off the train, the fare will be calculated at that station. If the balance is insufficient, however, you will need to add more money to your Suica.

Note:

Additional tickets must be purchased to use the Suica for travel on a limited express, express or Green Car. The Suica cannot be used for travel on the Shinkansen.

Getting Refunds for the Suica IC Card:

You can get a replacement card and the load of the old card will be transferred to a new one

If you opt for a refund, please bring the card to a Midori-no-madoguchi ticketing office at any JR East station issuing and accepting Suica IC Cards.

You will be given a refund that consists of the remaining balance in your card and the JPY500 deposit that came with it, however, a handling fee of JPY220 will be deducted from the refund

Suica Card Valid Regions:

Kitaca Card:

Kitaca is an IC card that allows passage through the ticket gate without the hassle of buying a ticket. It can also be used as electronic money for shopping

Please be reminded that your IC card balance can be only checked within Japan

The card price applies to both adult and children

Kitaca is valid for 10 years and will expire if unused for 10 years

Refunds can be done at the Hokkaido JR Ticket Counter. A handling fee of 220 yen will be deducted from the amount remaining on the card and the 500 yen deposit will be returned

The minimum charge to your card is 1000 yen. The maximum amount that can be charged is 20000 yen

Kitaca does not require identity verification to pick up, so please be mindful of your card as it cannot be reissued if you lose it

You can refer to the official website for Kitaca service range

Ticketing method:

If the reservation is successful, the platform will send the reservation success information to the mobile phone number or email address reserved by the reservation guest. Please use the verification code or QR code received to present for the paper ticket on the counters below.

Counters:

• Suica Card Pickup Counter

[1] [Tokyo Narita Airport] [T1 Central Building 2F] EASYGO counter on the 2nd floor of the first floor of Narita International Airport (the first floor of the arrival hall) (JTR signing counter)

Opening hours 08:30～22:00

Contact Phone 090-8500-5120

[2] [Tokyo Narita Airport] [T2 Main Building 2F] Narita International Airport Terminal 2 EASYGO counter on the 2nd floor of the main building (the arrival hall is the first floor) (JTR signing counter)

Opening hours 08:30～22:00

Contact Phone 070-1259-9348

[3] [Tokyo Haneda Airport] [Haneda International Line Terminal Arrival Level]

Second floor Arrival hall exit, at right front, EASYGO counter (JTR signing counter)

Opening hours 8:30～22:00

Contact Phone 070-1259-9349

[4] [Shinjuku Takashimaya counter] TAKASHIMAYA DUTY FREE

Address: 5-chōme-24-2 Sendagaya, Shibuya City, Tōkyō-to 151-0051

Business hours Sunday to Thursday 10:00 to 20:00 Friday and Saturday 10:00 to 20:30

Contact Phone 03-5361-6600

[5] [HIS-TIC Harajuku counter]

1F Harajuku Ash Building 1-19-11Jingumae Shibuya-ku Tokyo

Business hours: 10:00-17:00 Closed on January 1

Tel: 03-5770-5131

• ICOCA Pickup Counter

[1] [Osaka Kansai Airport] [T1 Arrival] First Terminal First Floor

International route arrival hall, north exit, JTR counter

Opening hours 08:30～22:00

Contact Phone 0081-80-4011-8818 (Chinese)

[2] [EDION Namba] EDION NAMBA Travel Advisory Service Center

JTR counter of Japan Holiday Travel Service Center

Business hours 10:00～21:00

Contact Phone +81-06-6684-9330 (Chinese)

• SUGOCA Pickup Counter

[Fukuoka Airport Counter]

Fukuoka Airport International Terminal 1F at the exit's left, HIS counter

Opening hours 8:30～20:00

Contact Phone 070-1404-2908

• Kitaca Pickup Counter

[New Chitose Airport]

New Chitose Airport International Flight Arrival Level 2nd Floor EASYGO counter

Business hours 9:30～18:30

Contact Phone +818037185705