Activity Details
ICOCA Card:
The ICOCA (pre-charged with 1,500 yen)can be used on JR, subway, private railway and bus transportation and for shopping in the Kansai Area and beyond
The date you select when booking is the date you estimate to redeem your voucher for ICOCA Card. You may exchange your voucher for the ICOCA Card on any date within 6 months from the date selected, and there is no need to inform us prior to redemption
It is possible to receive a refund for the ICOCA card
The refund can be made at the JR-WEST Ticket office reservation ticket offices, in JR-WEST stations (refunds are not possible at stations for companies other than JR-WEST or at bus offices)
A handling fee of 220 yen will be deducted from the amount remaining on the card and the 500 yen deposit will be returned
The minimum charge amount is 1,000 Yen
The ICOCA card will expire if unused for 10 years
You can refer to the official website for ICOCA service range
Suica Card:
The Suica is a prepaid e-money card for moving around and shopping. There is no more need to buy a ticket from a vending machine. Just touch your Suica to the ticket gate and the fare is automatically deducted from your Suica
The Suica can be used not only for JR East trains, but subways and buses as well
This card is available only for non-Japanese passport holders
The Suica IC Card can be used on JR East Lines in the Tokyo metropolitan area as well as for subways, buses, and the Tokyo Monorail that connects Haneda Airport with Tokyo
It can also be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan, and Kyushu areas
When traveling outside areas covered by the Suica IC Card, do note that you can't use it to pay for rides or make purchases in stores
Suica Card Valid Areas and Transportation Systems:
The Suica can be used on JR East lines in the Tokyo metropolitan area as well as for subways, buses and the Tokyo Monorail that connects Haneda Airport with Tokyo
In addition to the Tokyo area, the Suica can be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan and Kyushu areas
Riding Trains:
Simply touch the Suica card to the reader at the ticket gate when out and about. There is no need to purchase a ticket from a vending machine.
The fare is automatically calculated at the station where you get off.
When you get off the train, the fare will be calculated at that station. If the balance is insufficient, however, you will need to add more money to your Suica.
Note:
Additional tickets must be purchased to use the Suica for travel on a limited express, express or Green Car. The Suica cannot be used for travel on the Shinkansen.
Getting Refunds for the Suica IC Card:
You can get a replacement card and the load of the old card will be transferred to a new one
If you opt for a refund, please bring the card to a Midori-no-madoguchi ticketing office at any JR East station issuing and accepting Suica IC Cards.
You will be given a refund that consists of the remaining balance in your card and the JPY500 deposit that came with it, however, a handling fee of JPY220 will be deducted from the refund
Suica Card Valid Regions:
Kitaca Card:
Kitaca is an IC card that allows passage through the ticket gate without the hassle of buying a ticket. It can also be used as electronic money for shopping
Please be reminded that your IC card balance can be only checked within Japan
The card price applies to both adult and children
Kitaca is valid for 10 years and will expire if unused for 10 years
Refunds can be done at the Hokkaido JR Ticket Counter. A handling fee of 220 yen will be deducted from the amount remaining on the card and the 500 yen deposit will be returned
The minimum charge to your card is 1000 yen. The maximum amount that can be charged is 20000 yen
Kitaca does not require identity verification to pick up, so please be mindful of your card as it cannot be reissued if you lose it
You can refer to the official website for Kitaca service range
Ticketing method:
If the reservation is successful, the platform will send the reservation success information to the mobile phone number or email address reserved by the reservation guest. Please use the verification code or QR code received to present for the paper ticket on the counters below.
Counters:
- Suica Card Pickup Counter
[1] [Tokyo Narita Airport] [T1 Central Building 2F] EASYGO counter on the 2nd floor of the first floor of Narita International Airport (the first floor of the arrival hall) (JTR signing counter) (temporarily closed)
Opening hours 08:30～22:00
Contact Phone 090-8500-5120
[2] [Tokyo Narita Airport] [T2 Main Building 2F] Narita International Airport Terminal 2 EASYGO counter on the 2nd floor of the main building (the arrival hall is the first floor) (JTR signing counter) (temporarily closed)
Opening hours 08:30～22:00
Contact Phone 070-1259-9348
[3] [Tokyo Haneda Airport] [Haneda International Line Terminal Arrival Level] (temporarily closed)
Second floor Arrival hall exit, at right front, EASYGO counter (JTR signing counter)
Opening hours 8:30～22:00
Contact Phone 070-1259-9349
[4] [Shinjuku Takashimaya counter] TAKASHIMAYA DUTY FREE (temporarily closed)
Address: 5-chōme-24-2 Sendagaya, Shibuya City, Tōkyō-to 151-0051
Business hours Sunday to Thursday 10:00 to 20:00 Friday and Saturday 10:00 to 20:30
Contact Phone 03-5361-6600
[5] [HIS-TIC Harajuku counter] (temporarily closed)
1F Harajuku Ash Building 1-19-11Jingumae Shibuya-ku Tokyo
Business hours: 10:00-17:00 Closed on January 1
Tel: 03-5770-5131
- ICOCA Pickup Counter
[1] [Osaka Kansai Airport] [T1 Arrival] First Terminal First Floor
International route arrival hall, north exit, JTR counter
Opening hours 08:30～22:00
Contact Phone 0081-80-4011-8818 (Chinese)
[2] [EDION Namba] EDION NAMBA Travel Advisory Service Center
JTR counter of Japan Holiday Travel Service Center
Business hours 10:00～21:00
Contact Phone +81-06-6684-9330 (Chinese)
- SUGOCA Pickup Counter
[Fukuoka Airport Counter]
Fukuoka Airport International Terminal 1F at the exit's left, HIS counter
Opening hours 8:30～20:00
Contact Phone 070-1404-2908
- Kitaca Pickup Counter
[New Chitose Airport]
New Chitose Airport International Flight Arrival Level 2nd Floor EASYGO counter
Business hours 9:30～18:30
Contact Phone +818037185705
Inclusions
- Suica Card/ICCOA/SUGOCA/Kitaca (pre-charged with 1,500 yen and deposit of 500 yen)
Change & Refund Policies
- Once this product is successfully booked, it cannot be changed or canceled
- Trip.com only provides the booking service for this travel product. The specific cancellation policies are strictly in accordance with the supplier's standards. Please read carefully before booking
How to Use It
- All times are given in local time
- Please redeem your card with confirmation email at the redemption counters
- Please refer to the Activity Details for redemption information
Activity Essentials
Traveller Information
Adult: Age 12+
Important Information
- When you are using trams and buses, please use the ticket gate or the ticket checking device in the bus. When you are using, please put the card into the ticket gate or credit card machine according to the arrow on the card surface
- Free to ride only within the validity period and within the designated area. ※The Shinkansen, the airport, and the shuttle bus are not available. In addition, some designated routes will not be available
- When you take the designated express train of the Nankai Electric Railway and Kinki Nippon Railway, please purchase the special coupon, special ticket, and designated seat ticket.
- It can be used discontinuously
