HomeHong KongWi-Fi & SIM cardsHong Kong & Macau | 4G eSIM | Day Pass/Total Package | Natural Day Billing | 1-30 days | QR code
Product ID: 56290863
Hong Kong & Macau | 4G eSIM | Day Pass/Total Package | Natural Day Billing | 1-30 days | QR code
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Device info
· Supports Multiple Installations:
Before your eSIM is activated, you can delete and reinstall it on the same device up to five times. Once activated, you can't reinstall it on a different device. Note: Plans are billed on a "calendar day" basis: your data usage will reset at midnight in the region where your eSIM was activated. If you purchased a one-day plan, don't activate it near midnight in your activation location, as it might expire right after you start using it. To avoid wasting time and delaying your trip, we recommend waiting until after midnight at your destination to activate your data.
· Coverage: Hong Kong, Macau
· Carrier:
**Exciting Update!**
Starting from 18:00 (UTC+8) on 29 July 2025:
• Real-name registration is no longer required
• **Updated Carrier Network Assignments:**
- Hong Kong: China Telecom HK/CSL
- Macau: China Telecom(Macao)
**For pre-2025/07/29 customers:**
✓ Complete verification: https://glcm.gloableconnect.com/prepaid/realname
✓ Your original carriers remain:
- HK: CMHK
- Macau: CTM
Product details
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Validity period
Valid for 60 days from the booking date, Valid for 1 use(s) only
What's included
eSIM+Data Plan
Support hotspot sharing
Voice+Call+SMS
Renewable/Recharge (If you wish to continue using, please repurchase)
How to use
If you encounter any issues during use, please send your order number and a description of the issue to the email crm@51tgt.com for assistance.
[Install eSIM]
* Each QR Code can only be used on one device. Once installed, the eSIM will be bound to that device and cannot be transferred to another.
In-app activation for iOS (not available on Android):
Please ensure your Trip.com App is updated to the latest version and your iPhone system is upgraded to iOS 17.4 or higher. You can then install the eSIM directly within the App. Open the Trip.com App > Go to Account > All Bookings > Tap the “Activate” button.
Scan QR code/Manually enter eSIM information to install:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device. (iOS 17 and above systems can directly save it to the phone)
2. Open Cellular Network (iOS) or SIM Card Management (Android) in Settings.
3. While the phone is connected to the internet, click "Add Cellular Network" (iOS) or "Add SIM Card Management" (Android) and scan the QR code to install.
4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order receipt to install.
5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.
[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable Cellular Network (iOS) or SIM Card (Android).
3. Turn on Data Roaming.
4. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.
[About APN]
1. If you purchase an eSIM that covers multiple countries/regions, and you cannot connect to the internet upon arrival in a new area, manually switch the APN (it should switch automatically under normal conditions).
2. Setting Path: Cellular Number --> Cellular Data Network, or Mobile Network --> Mobile Data Network, or Mobile Services --> Mobile Data Network.
3. Enter APN: CTExcel
4. Restart your phone.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note
[Phone Compatibility]
1.Your device supports eSIM function
Query Method: Dial "*#06#" in the dial interface. If "EID" is displayed, the phone supports eSIM; if not, it does not support eSIM.
2. The phone is not a network-locked phone
Query Method: Check with your Telecom Operator to see if your device is open for all network bands
* Please check whether you meet the above conditions before purchasing. Only when all conditions are met can you use eSIM normally.
[Set up eSIM]
eSIM installation and activation require a stable internet connection. We recommend installing it within 6 hours before departure. Upon arrival at your destination, connect to a stable network before activating your data plan.
[Enable Data Roaming]
Please make sure that the "Data Roaming" option for the eSIM is enabled.
[Disable Domestic SIM Card Roaming]
Before using the eSIM, please ensure that the data roaming function of your domestic SIM card is turned off to avoid incurring high international roaming charges and data conflicts.
[Maintaining the Principle of Fair Internet Usage]
To maintain the quality of internet connectivity and the Fair Usage Policy (FUP), telecom companies worldwide may impose data limits on customers who use large amounts of internet traffic in a short period, which may lead to internet access failure or slower speeds. To ensure you can maintain a stable connection, please try to avoid activities that consume a large amount of data, such as prolonged video streaming/downloading, software updates, sharing the internet (hotspot) with others, or other high-data usage activities.
FAQ
How do I find out if my phone supports eSIMs?
Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
How can I fix issues with my eSIM?
1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
Can I use an eSIM and a SIM card at the same time?
Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.
How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?
Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.
Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.
Where can I find the EID and IMEI on my phone?
The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
How do I activate a renewal?
For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
Can I still purchase your service if I have already activated an eSIM on my phone?
Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.
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