For any inquiries, please contact our online customer service by clicking the message icon to the left of "Book Now."
1. ForJoin-in Tour Guests:
①We will send you an email between 17:00-21:00 the day before departure with next day's travel details (departure time, address, meeting point photo, driver contact, etc.). Please provide an accurate email address and check spam folder. Email delivery may be delayed during peak seasons.
②If you will be carrying luggage, please inform our customer service via the online chat tool before placing your order.If luggage is brought on the day of departure without prior notice, it may cause overcrowding in the vehicle and affect driving safety. In such cases, we reserve the right to refuse boarding, and no refund will be provided. Thank you for your understanding.
2. ForPrivate Vehicle Charter Guests:
① After payment, our customer service team will contact you via WeChat or WhatsApp to confirm your hotel address, number of passengers, amount of luggage, destination(s), and sightseeing requirements.
If the pickup/drop-off area or destination exceeds the standard service range, an additional fee will apply.
The driver will add you on WeChat or WhatsApp no later than 20:00 on the evening before departure.
② For the private vehicle charter package you purchased, you may choose destinations among Kyoto / Nara / Uji (up to two destinations in total).
You may decide the sightseeing route yourself, but it must be discussed in advance with customer service to ensure the itinerary is reasonable.
If you wish to add additional destinations, extra charges will apply. Please consult customer service to confirm the cost.
③ Hotel pick-up and drop-off are available for hotels or guesthouses within Osaka or Kyoto city.
Pickup is available between 07:00 and 11:00, and you may choose your preferred pickup time.
For pickup or drop-off in other areas, please contact customer service for a revised quotation.
④ The private Vehicle charter service duration is 10 hours in total, calculated from hotel pickup to hotel drop-off, and includes an English-speaking driver.
If the service exceeds 10 hours, an overtime fee of JPY 5,000 per hour will be charged (any portion of an hour is counted as one full hour).
⑤ Price includes: driver service fee, driver meals, highway tolls, bridge and road tolls, fuel costs, and parking fees.
Price excludes: attraction admission tickets, overtime fees, and late-night service fees.
For service between 22:00 and 07:00, a late-night fee of JPY 2,000 per trip will be charged.
⑥ Vehicle capacity:
- 7-seater: up to 6 passengers + 4 pieces of 24-inch luggage
- 10-seater: up to 9 passengers + 9 pieces of 24-inch luggage
- 14-seater: up to 13 passengers + 6 pieces of 24-inch luggage
