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Reviews/Trip Moments

Reviews: [Special Price from March 3rd to 6th] Melbourne Puffing Billy Steam Train + Phillip Island Penguin Island Day Trip
Guest User2026-01-19
Arriving in Melbourne, Australia, I felt a little nervous and uneasy. Being in an unfamiliar place, surrounded by foreigners, I felt quite lost. However, I was surprised to find a tour group with Chinese guides on Ctrip. The guide was incredibly enthusiastic and responsible, treating every passenger with friendliness. Even if we were going to be late, he would call ahead to check on us, showing no signs of impatience. His driving skills were also top-notch, very steady, and his commentary throughout the trip was professional and engaging. Early in the morning, we set off in a comfortable air-conditioned bus. Our first stop was the Puffing Billy Steam Train, its vintage atmosphere captivating us. The century-old locomotive billowed white smoke, the wooden carriages gleamed with the patina of time, and the open-plan design was perfect for travelers! Many tourists excitedly stuck their feet out of the windows, letting the breeze from the Dandenong Ranges caress their faces, watching the lush rainforest, verdant farmland, and winding rivers unfold before them. When the train crossed the iconic wooden bridge, cheers and the train whistle mingled throughout the carriage, making it feel like stepping into a scene from an old movie. In the afternoon, we went to the Koala Sanctuary and saw kangaroos and koalas, Australia's famous and unique animals—they were so adorable! Koalas are very sleepy; after eating leaves, they'll tuck their heads to their chests and sleep. Luckily, we saw one awake—it was truly adorable! The zoo also had many other strange and wonderful animals, which was a real eye-opener. After the zoo, we headed to Phillip Island. The coastal scenery along the way was breathtaking. Upon arriving at Cape Nobbes, we strolled along the boardwalk along the cliffside. The azure water crashed against the rocks, creating white waves, and the sea breeze carried a salty freshness. Seabirds soared in the distance; every snapshot was wallpaper-worthy. The most anticipated part was the penguin parade, which was incredibly exciting! As the sunset gilded the sea, groups of tiny penguins, no bigger than a palm, waddled out of the waves, marching in neat lines towards their nests. Their round bodies and adorable gait instantly melted away all our fatigue. Watching them huddle together, waddling along, this intimate contact with nature truly softens the world. I must commend the thoughtful arrangements of the itinerary: the guide was incredibly knowledgeable, sharing the history of the Phillip Island train and ecological stories along the way. The entire journey was seamless, requiring no worries about transportation or tickets. Lunch offered a wide variety of choices, was delicious, and excellent value. Although it was a full-day trip, the pace was relaxed, preventing any feeling of rushing.
Reviews: Melbourne Puffing Billy Steam Train + Penguin Island Day Tour [Visit two popular attractions in one day]
Guest User2025-08-18
Since it was a small group, the driver picked us up at the hotel on time. The small crowds made the experience very good. The steam train burned coal, and the smoke was a bit dirty. I was covered in fine coal dust when I returned, so I tried not to open my mouth when facing the wind. The penguins were cute, and you could see them up close on the boardwalk. The starry sky was also beautiful. I had already seen the zoo in Brisbane, so I didn't go. I felt that an hour was a bit tight for the zoo. I would like to praise the driver and tour guide, Banban, for his steady driving and also for teaching us some sightseeing tips.
Reviews: Melbourne Brighton Beach Boxes/Zoo + Penguin Island one-day tour with Chinese/English Option available
Guest User2025-12-02
⭐⭐⭐⭐⭐ Amazing Tour with the Best Guide! Chris H picked us up from the Great Southern Hotel and gave us an unforgettable experience from the colorful Brighton Beach, the wildlife at Moonlit Sanctuary, stunning views at The Nobbies, and the magical Penguin Parade. Chris is truly the best, kind, professional, and very caring. Thank you for the amazing memories! Until we meet again — love from the Philippines 🇵🇭❤️
Reviews: Full Day Private Custom Tour of Great Ocean Road & 12 Apostles
Guest User2024-07-01
Grateful to Mark for leading us on an all day tour for one of our three days in Melbourne. We really enjoyed the Great Ocean Road tour including all the stops including the Twelve Apostles, Gibsons Steps (a good exercise), Loch Ard Gorge, Apollo Bay, Maits Rest rainforest, Bells Beach, and many other stops along the way. Having private guide is key since we could tailor trip and length of stops, and throw in a few unscheduled Koala and Kangaroo sightings along the way. Very comfortable and informative tour. The day was fantastic. Thank you Mark!
Reviews: Private and Customised Great Ocean Road and Luxury Tour
Guest User2024-10-01
The entire trip was well worth it. Communication with *** & our tour guide was excellent. We were late getting off the cruise ship and I was in contact with Ange, our guide to let him know. Ange is an excellent guide, told us many facts as we drove out to the 12 Apostles, kept us on track so we wouldn’t miss seeing a thing. He suggested different options as we went along. He picked up that we liked to hike, so he stopped at Maits Rest Rainforest and we had a great hike. Definitely would do this again.
Reviews: Great Ocean Road Tour Plus Koalas, Forest Walk and Morning Tea
Guest User2026-02-02
The tour was excellent and Warren our guide was highly entertaining and thorough. The morning tea was a juice box and a cookie, so bring snacks as the first place for food is the lunch stop around 11:30. Beware, the route is very winding/curving along the coast. If you experience motion sickness, please take note. It would be ideal if your operators could mention this on the "What to Expect" or "Additional Information" sections. The bus is cramped in the last 2 rows, you are not able to see through the front as these rows are lower than all the others. But the tour was excellent. The Gorge, and Twelve Apostles are breathtaking. Easy walking even for a senior. The forest walk in a loop in the rain forest and can be steep at moments. We were able to spot koalas along the roadside, as well as kangaroos.
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