Policies
• Please arrive about 10-15 minutes prior to the booking time so that our receptionist will have enough time to recommend the most suitable spa treatments or massage for you.
• If you anticipate arriving late, please kindly inform us in advance. We will make the necessary adjustments to your appointment time as appropriate.
Changing/amending your reservation:
• Please kindly notify us as soon as possible for us to be able to arrange a new session according to your preference; if not, your reservation might not be guaranteed or might be shortened accordingly. Out of respect for other guests' reservations, please be aware that we are unable to extend your treatment time in case of late arrival.
• Late arrival advance notice: We will try our best to keep your reservation if its been confirmed. However, after 15 minutes of delay, your reservation will be automatically removed.
Important:
At Relaxing time Massage and Spa , your safety, privacy and relaxation are our priorities; therefore, please kindly pay attention to the following:
• Prior to the treatment or services, you are invited to fill in the registration and consultation form. Please kindly take your time and provide us with all the required information.
• PREGNANCY AND OTHER MEDICAL CONDITIONS must be notified to our receptionist so that we can recommend the best services available to fulfill your requirements. Please be informed that some medical conditions may restrict you from any spa or massage treatments. Wherever possible, and subject to availability, our staff will recommend an alternative personalized program.
Our policies:
• Please kindly refrain from smoking in the Spa areas unless in designated zone.
