There was a volleyball tenement in town and the place was packed. The people at the front desk did a great job. The only downfall is there were no parking spots
The hotel was very good. My only complaint is that the water, for a shower at 9:00pm at night, was barely room temperature. Was very disappointed for such a nice hotel in every other way. Would reconsider staying again if it was in colder weather. I certainly hope that was an exception and not the norm.
Breakfast was also somewhat disappointing. No half and half (only Coffee-Mate) and no butter, only whipped margarine. Seemed pitiful. The hot food was marginal. The baked goods (I had a croissant, and my husband had a cinnamon scone) were phenomenal though. I hope you continue with those as they made up for the other food.
Also, Jasmine (our stay 10/11) was extremely helpful. She was clearly very busy working but when I asked if she had time for a question, she didn't look annoyed at all or miss a beat. She answered my questions with a great attitude. I then asked for directions, and she actually walked me outside so she could point out where to walk, along with sharing landmarks along the way so I could be confidant in where I was going. She is definitely an asset to your hotel as her hard work, knowledge and great attitude really shone. If I lived locally, I'd love to hire her with those stand-out qualities which seem hard to find these days.
Newly renovated, very comfortable, temporary looking for a room, I didn't expect the front desk lobby environment to be good after entering. The interior room is the copy style of quality!
Every time I travel, I will choose this hotel to stay. My colleagues said that the environment is very good, the breakfast is also good, I like it and I am satisfied. I will continue to choose this hotel next time.
Stay a night, a week or more at our new Home2 Suites by Hilton Georgetown. Perfect for extended stays, our pet-friendly hotel is an ideal base for business and leisure travelers. We are just minutes from some of the area’s largest manufacturers and businesses, as well as less than 15 minutes from Georgetown College and Kentucky Horse Park.
Spread out and relax in one of our pet-friendly suites. Lounge on the sofa and watch TV or get some work done from the ergonomic work desk and chair. Make meals with ease in the fully equipped kitchen with full-size refrigerator. Sleep well in the comfortable bed and move the furniture to your liking. Our suites also include free WiFi for your convenience.
Start each day with a free hot breakfast at our Inspired Table™ including favorites like waffles, eggs, fresh fruit and more. Grab a free cup of coffee anytime, or swing by our 24-hour Home2 MKT® store whenever you need a snack. Take a dip in our indoor pool, or multitask with a workout and load of laundry in our Spin2 Cycle fitness and laundry center. Enjoy a beautiful evening around the fire pit on the patio.
Everyone was extremely friendly, our room was clean, they leave a cute little duck on the bathtub which I think is a cute idea especially if you have little ones. It’s in a great area lots of restaurants and stores around and easy access to get back to the freeway. I’d definitely recommend staying here.
This trip was last second. Everyone was very patient with me and helpful. Everyone was very willing to go the extra mile with me and made my stay amazing! 10/10 recommend and will be returning
We had above excellent service. The ladies and gentleman at the front desk were so friendly and nice. The sheets on the bed were so clean and crisp that you could smell the freshness. Breakfast was also great. This will be our choice of stay when coming in for the holidays to visit family.
Great spot for an overnighter . Bed was super comfortable. Very friendly and efficient staff at checkin. We didn’t use the gym but it look spacious and great equipment. We have marked it as favorite when we come through again.
The staff was helpful and friendly. I will definitely be back!!I love that they have free breakfast. I liked the bar and fireplace.we also liked the gym and indoor pool.
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7.2/10
GGuest UserNICE LOCATION, NICE SPACIOUS ROOM, WE LOVED THE HAPPY HOUR AND APPETIZERS AND JUST A BEAUTIFUL PLACE TO STAY. VERY COMFORTABLE BED (PILLIOSW NOT SO MUCH) SHOWER GOT REALLY HOT WHICH WE REALLY APPROECIATED. ONLY ISSUE FOR US IS THAT WE DID HAVE A PET SMELL THAT WAS UNBEARABLE AT TIMES BUT THEY SAID THEY DONT BELIEVE OUR ROOM HAD A PET IN THERE BEFORE OUR STAY. I HAVE BAD ALLERGIES AND SNEEZED ALL NIGHT LONG
GGuest UserThe hotel was very good. My only complaint is that the water, for a shower at 9:00pm at night, was barely room temperature. Was very disappointed for such a nice hotel in every other way. Would reconsider staying again if it was in colder weather. I certainly hope that was an exception and not the norm.
Breakfast was also somewhat disappointing. No half and half (only Coffee-Mate) and no butter, only whipped margarine. Seemed pitiful. The hot food was marginal. The baked goods (I had a croissant, and my husband had a cinnamon scone) were phenomenal though. I hope you continue with those as they made up for the other food.
Also, Jasmine (our stay 10/11) was extremely helpful. She was clearly very busy working but when I asked if she had time for a question, she didn't look annoyed at all or miss a beat. She answered my questions with a great attitude. I then asked for directions, and she actually walked me outside so she could point out where to walk, along with sharing landmarks along the way so I could be confidant in where I was going. She is definitely an asset to your hotel as her hard work, knowledge and great attitude really shone. If I lived locally, I'd love to hire her with those stand-out qualities which seem hard to find these days.
GGuest UserWe’ve stayed here before and we really like this hotel! It is decorated in a beautiful modern design, always clean, always friendly and helpful staff. It is very close to restaurants, grocery stores, etc. Erlanger has about anything you could want from a smaller city without the crazy traffic. But you’re close enough to Newport, Covington, Cincinnati that it’s a fairly quick drive anywhere in the metro area. Breakfast has many hot items to choose from. Very nice hotel and we will very likely stay there again in the future.
GGuest UserNice hotel that presents well. It's not in a ”bad” part of town, per se, but it also felt a little more industrial around it than expected.
Doesn't have a distinct ”hotel smell” that's usually tied to chlorine or cleaners. Amenities were nice and the room was clean. Someone had pooped on the side of the pool when we had arrived, although that wasn't any fault of the hotel. It was promptly closed for the night and reopened the next morning. Staff was friendly and we can't say there were any real snags.
It was a little strange that we booked a room with a king bed and pull-out sofa bed for 4 people, yet upon arriving to the room, there wasn't any linen or pillows for the pull-out sofa. We had to ask for linen, and it was promptly delivered to our room, it just seemed off that we booked the room clearly for 4 people and didn't have the linen for it.
GGuest UserVery nice room and very good service. I booked the wrong room apparently but the front desk worker Josh new what I was looking for (cause we had called before booking online ) and he left a note for them to keep that room available for us for when we arrived . Appreciated the extra step . ❤️
SShawn CruzeI was going to chalk up my experience as an isolated incident and let it fade away.
That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room.
We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out.
When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay.
Customer service/satisfaction is becoming non-existent .
MMichaelWe absolutely loved our stay at Staybridge Suites Lexington South. Everything was spotless from the moment we walked in — super clean rooms and common areas. The location was convenient and peaceful, close to everything we needed without being in the middle of chaos.
The staff was incredibly kind and helpful every step of the way, and you could tell they genuinely cared. The amenities were top-notch — the kitchen in the suite was fully stocked with everything we needed, and the free breakfast was actually good (not just filler). We felt right at home, and it was perfect for our family.
Would 100% stay here again and recommend it to anyone traveling through Lexington.
GGuest UserWe had above excellent service. The ladies and gentleman at the front desk were so friendly and nice. The sheets on the bed were so clean and crisp that you could smell the freshness. Breakfast was also great. This will be our choice of stay when coming in for the holidays to visit family.
AAndreaEasily one of the best hotel experiences I've had. I had to book the hotel in a pinch when the other hotel I booked through trip.com did not have electricity when I showed up for my stay. The staff and accommodations are excellent. Everyone was helpful and friendly. Rooms were very comfortable. I would definitely book again.
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