For rail passengers who have lost or misplaced item(s) on a Great Northern train, the reassuring news is that you have a high chance of being reunited with your possessions. This article runs through some of the most common questions about Great Northern lost property and reveals everything you need to know to reclaim your belongings.
Photo by John Ray
How do I get my lost item back from Great Northern?
To make a Great Northern lost property claim, visit the operator’s dedicated property webform here.
When completing the webform, you’ll be asked to fill out all the details of your lost item(s). The more information you can provide, the more likely it is that Great Northern will be able to track down your missing things, so be sure to include as much specific information as possible about colour, size, make and other distinguishing features.
Once you complete the form, Great Northern will investigate and contact you when they find the right item(s). From making your claim to the lost property appearing may involve a short delay, as it can take a few days for items to appear in the database.
Great Northern Rail lost property stores items for a holding period of 90 days, after which (if unclaimed), they will be removed and either disposed of or donated to charity. If you haven’t heard from Great Northern after 14 days, the operator warns that it is unlikely that your item(s) have been found.
Where can I pick up my lost item from Great Northern?
For cases where Great Northern successfully locates the whereabouts of your lost property, you’ll hear from the operator.
At this point, you will be able to arrange to collect it from Great Northern’s lost property office at the following address:
Ludgate Hill
EC4M 7JH
The Great Northern lost property office can be found towards the end of the platform next to the escalators at the Ludgate end of the station.
Passengers collecting lost property from Great Northern can do so any time between 09:00 and 15:00 on Monday to Friday. When collecting your item(s), a small fee will be payable, in accordance with each item’s value.
Great Northern lost property contact number
In the first instance, lost property reports for Great Northern trains should be made through the webform above. However, if you wish to speak directly with Great Northern on the phone, you can call the operator on 0345 026 4700 between 07:00 and 20:00.
Other Great Northern lost property information
- If you lost your item on a train route used by more than one rail company, Great Northern recommends that you report the loss to all the companies.
- Special conditions apply for some specific items, including perishables, which will usually be disposed of upon recovery.
- To reclaim a mobile phone, you will need to provide the IMEI number, as this is the most effective way to match a phone with its owner (if you don’t know your IMEI number, your network operator will be able to tell you).
- If a lost passport is discovered, this will be returned directly to HM Passport Office as per government guidance.