- How do I get my lost item back from Greater Anglia?
- Where can I pick up my lost item from Greater Anglia?
- Greater Anglia lost property contact number
- Other Greater Anglia lost property information
- Other useful Greater Anglia pages
If you have lost or misplaced items on a Greater Anglia train, we understand you will want to try to get it back as quickly as possible. Fortunately, with the Greater Anglia lost property service, there is a high chance you will be reunited with your possessions. In this guide, we explain everything you need to know about Greater Anglia lost property and how to reclaim your items.
Photo by Paul Smith
How do I get my lost item back from Greater Anglia?
If you have lost property on a Greater Anglia train or at a Greater Anglia station, the best thing to do is submit your claim with the operator.
Visit the Greater Anglia lost property portal here.
On the portal, you can provide details of your lost item(s), and you’ll get an email from Greater Anglia with a reference number. If your property is located, you will receive a follow-up email with information on how to get it back.
When completing the details of your missing possessions, make sure to provide as many specific details as possible (colour, size, make and other distinguishing features).
Note: after you submit your claim, there may be a short delay in your item(s) appearing. Where possible, Greater Anglia aims to get all found items back to customers within 72 hours.
Unlike other train operators, Greater Anglia stipulates that there is no fee to pay if you can collect your missing possessions within 24 hours of being notified that they are available. After 24 hours, you can collect your item(s) with a small charge.
Where can I pick up my lost item from Greater Anglia?
When Greater Anglia tracks down your missing item(s), you will find out the details for how to collect them from the operator.
Most frequently, the collection point will be either the station where you lost the item or the destination of the train you were travelling on. All the details you need to know, including opening hours, will be in the email you receive.
For trains terminating at London Liverpool Street station, Greater Anglia lost property will be handled by the Excess Baggage Company, which operates out of an office located near platform 10.
Greater Anglia lost property contact number
If you need to speak directly with Greater Anglia about your lost property, you can get in touch with the operator, quoting your unique reference number.
Call the Greater Anglia lost property contact number on 0345 600 7245 (Monday to Saturday: 08:00-20:00 or Sunday: 10:00-20:00).
Other Greater Anglia lost property information
- Don’t panic! Most items lost with Greater Anglia are recovered and returned to their owner within 72 hours. Be patient once you have filled in the online claim, and do not submit multiple claims for the same item through the portal.
- Greater Anglia usually stores lost property for three months; if it is still unclaimed at this point, items will be destroyed or donated to charity.
- Perishable items and alcohol will be disposed of within 24 hours, as these cannot be stored. For security reasons, Greater Anglia also destroys bank cards if not collected within 24 hours.