If you have lost or misplaced your possessions on a Transport for Wales (TfW) train, you’ll want to know how to get your item(s) back. Thankfully, with Transport for Wales lost property, there is a high chance you will see your precious belongings again. In this article, we look at the process for filing a TfW lost property report and explain when you can expect to be reunited with your things.
Photo by Jeremy Segrott
How do I get my lost item back from Transport for Wales?
Making a Transport for Wales lost property claim is simple with TfW’s dedicated online portal. If you have lost or misplaced something on a TfW train, you can search for your item(s) or file a report on the Transport for Wales lost property portal here.
On the TfW lost property portal, you will first be able to search for your item(s); if your missing belongings have been found on TfW network, they will appear and you'll be able to claim them.
In cases where your possessions do not show up on the system, you will have the chance to register them as missing. When filling out the details of your item(s), provide as much information as possible, as the more specific your description, the more likely it is that TfW will be able to match your report to your possessions.
Transport for Wales will contact you if they find your item(s), though please note that this process may involve a short delay before they appear in the database.
TfW charges a handling fee of £2 per item.
Where can I pick up my lost item from Transport for Wales?
Once TfW matches your report to relevant item(s) it is holding, you will be able to collect your belongings from the Transport for Wales lost property office in Newport:
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
The office is open from Monday to Friday between 10:00 and 16:00.
Transport for Wales lost property contact number
Anyone who can use the web portal to file their TfW lost property report should do so. However, if this option is not possible for you, the Transport for Wales lost property contact number is 03333 211 202 (charged at local rates from BT phone).
Other Transport for Wales lost property information
- After 12 weeks, TfW will pass unclaimed items to its partner Zero Burden Service for donation or disposal.
- If you lost your belongings on a train route used by a different train operating company, you should make your report directly with them.
- Lost items found across the TfW network go to ‘Hub stations’, where they are logged within TfW’s internal system; however, all items end up at the Transport for Wales property office in Newport, which is the location from which collection must take place.