The Cellar Restaurant

I don’t usually leave reviews after a meal but due to the awful customer service on top of the quality of food I feel the need to let others know in the hope they don’t waste their time and money here.I ordered the chicken wings for a starter. I was immediately disappointed as I was served 3 wings that were clearly store bought frozen battered wings, poor quality and quantity but when I bit into them they were cold on the inside. Mistakes happen so we discretely and politely informed the man on the front desk, he replaced them grumpily without an apology this was disappointing as we were unable to eat our starters together.My girlfriend ordered the chicken as a main and it was pink and squidgy in the middle as you can see in the picture, we don’t like to cause a fuss so didn’t want to complain a second time and I shared my steak with her. She also ordered a Prosecco and was given a different type of wine entirely which we only noticed after opening the bottle. As we were leaving my girlfriend said she wasn’t happy with the experience, told him about the issues and asked politely would it be possible to have the bill amended and we were bluntly and rudely told “no” and nothing else. Even with the cold starter, Salmonella chicken and wrong drink order we would have put it down as a bad experience but because of how rude the man on the front desk was we feel we have to leave feedback.They advertise themselves as ‘Ballycastle’s best kept secret.’ Unfortunately, my experience suggests that it might be more accurate to say it’s not recommended