I booked online two weeks before. Anne was very friendly to welcome us in the office. We started 8.30 in the morning and finished around 12. The tour is very nicely designed. For someone visiting Chiang Mai for the first time like me it makes it so easy to go around and visit in a fun way the most important places. I absolutely love it. The price is less than half than any other company we researched and they include your water and fruits. Very pleasant activity for any age. Totally recommeded.P.S. They really listen to suggestions to make the tour better. A small company with a big heart. Thank you. I will do it again for sure.