I have visited 3 or 4 times total so I feel that I can speak to consistency with regard to both the service and food. Service is OK nothing amazing but nothing that would make me question going back. Atmosphere I really like - it is cozy, trendy, and suitable for a date/friends or family. It is a bit small and when I went in the summer it was definitely busier b/c it is an area that is not the most convenient for drivers. Now to the best part: the food! I always get the steak frites and it's fantastic - simple and delicious and they offer a 6 oz or 12 oz portion - the 6 oz at $18 is fantastic. I have also tried the following apps: the duck confit poutine - a rich and unique take on the classic, fish tacos (were also very tasty), and lamb ribs (yummmmm). All the appetizers I would say are a bit pricey in terms of portion as opposed to the main courses that are just a bit more price wise but much more substantial portion wise so it's something to keep in mind depending on your appetite. All in all a great find!
Geeze! Have eaten at The Rushton many, many times. Used to live in the 'hood when they first opened. It was always over rated from day one, but also always packed, a great neighborhood spot. Today was my first time back in a couple of years, 3 women for lunch. First, the place was half empty and it took forever to get a table. At long last some guy got off a bar stool and wandered over and sat us. Nobody was paying attention to the door! Then we sat forever with our menus, long having made our choices. Service was so slow we intended to order wine and food at the same time. Not. Server took our wine order and scurried away while we were trying to order food!! The wine took another 10 minutes to arrive, while our server sat other diners and "big guy" replanted himself at the bar!!!!! Finally, when the wine came, our server took our lunch order. Then, in a slow restaurant, at LUNCH, the food took 20 more minutes to arrive. Two salads, 1 order of sliders, and a side of fries. The food was passable, not remotely special. The service was some of the worst I have ever experienced. When our bill eventually arrived, 10 minutes after asking for it, the server said "So glad you enjoyed your meal". In fact, she never asked us if we enjoyed our meal. She was rude and inattentive, completely oblivious to the room. Won't ever be back.
Have eaten at the Rushton a few times before, have always found the food underwhelming. Went back this weekend for dinner Saturday night with friends and had such and terrible experience I needed to share. The biggest problem with this restaurant is the staff, they are young, inexperienced and frankly in serious need of server training. It took 45 minutes to get our drinks, we had ordered a bottle of white wine, which was brought to the table warm, we asked for the server to put ice in the bucket to chill the wine, she brought two glasses of ice to the table and proceeded to stuff the ice in the bucket at the table (why would she not take the bucket away, instead of interupt our conversation and make a mess of our table???). The water they served was warm too so we asked for separate glasses of ice to add to our drinks. When our appetizers arrived, our table was crowded with now empty glasses (which the server had used to bring the ice), we struggled to fit the appetizers, and she walked away...we assumed she would have come back and cleared the empty glasses, but after 30 minutes we flagged her down and asked the glasses away. By the time our entrees arrived, the glasses had still not cleared, nor the plates from our apps. She finally clued in and asked someone to come with a tray to clear the plates and glasses. Ordered a bourbon with a side of gingerale, which came in two glasses, both were filled with ice so could not be mixed. Also to pour from one glass to the other just made a mess. I asked the server for something with a lip so I could pour the gingerale, she brought it and then proceeded to pour my watered down gingerale (because the ice had melted by the time she came back) into the new container...is gingerale SO EXPENSIVE she couldn't have just brought the little 6oz container with fresh gingerale? And again...she left all the glasses. Other complaints: we had ordered a second round of drinks which we never did receive (thankfully we weren't charged for