My husband and I recently spent several weeks at this lovely hotel. We had booked for a week but, due to a serious medical emergency, our stay had to be extended multiple times and we were under considerable stress on top of the medical situation itself. During our time, we were supported INCREDIBLY WELL by the great staff here. We can honestly say that every single employee that we encountered was always smiling, helpful and putting the customer first. In particular we would like to extend our thanks to: JAN - reception - who personally oversaw all our room extensions, helped with other queries, and did everything he could to relieve our stress. Jan is an exceptional employee and we now consider him to be our friend. MEMI and MINA - Reception - who also did everything they could to support us, always ready with a welcome smile. MILAD - top pool bar/restaurant - another exceptional employee. Milad was always smiling, kind and polite and kept a supply of drinks flowing all day - most of the time providing our usual favourites without even being asked. He also managed the Indian restaurant in the evenings. He was sad to see us leave and we were sad to leave him behind. REDA - top bool bar/restaurant and Your Bar -supported Milad by pool but also works in Your Bar sometimes. A really good, smiley and helpful waiter. CHEFS AT TOP/POOL - we don’t know their names but the chef that served lunches at the snack bar was, as well as being a good cook, always friendly and helpful and he even made a “special” lunch for us on our last day. We also ate at the Indian restaurant three times during our stay, and the food is excellent so thanks to that/those chefs too. ALLAM - top pool manager? - another smiling face every morning, always happy to do anything at all to help. Here we must also mention how hard the pool attendants worked the day after the rain/sand storm. It took them hours and hours to painstakingly vacuum the sand out of the pool. Great team work! FARES - My Bar - first class waiter, always pre-emptying our requests, friendly and helpful. SAYED - Elements and mY Bar - another helpful and friendly waiter. SAID - main restaurant (manager?) who was the welcome at the main restaurant. Always remembered us, and the drinks we liked with our meals. Always there and always smiling. This is a great hotel, and we have absolutely nothing negative to say, but have concentrated our review on the individuals who have really made a difference to us during a very difficult time Thank you - we will be back! Photos of some of these individuals below: Milad, Reda, snack bar chef, Fares, Memi and Jan, Said, Allam
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