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The room is quite clean, you can see the mountains and forests in the distance from the window, the forest coverage in North Carolina is very high, the air is fresh, the hotel is located next to the high-speed, although it is very close to the city center, but it is still necessary to drive, walking is not convenient, there are too many roads around, service attitude is good, a little bit snub.

This hotel has a good, central location. But it is very loud. First, there is construction noise. That will be temporary but it is disruptive -- and it starts VERY early in the morning. It is sufficiently disruptive that the hotel should have closed during the construction. I know they want to maximize their revenues, but it should not be at the expense of the guest experience. Even worse, though, is the ridiculous amount of dog barking. The hotel sounds like a kennel. This is a hotel that clearly prioritizes dogs over humans. It is lovely than they allow dogs, but they really need to do two things: First, they NEED to have at least one dog-free floor and offer rooms on that floor to those guests without dogs who want it. Second, they NEED to tell guests that bring dogs that the guests are responsible to ensure that their dogs are not barking at night (10 pm to 8 am, or whatever). If someone has a dog that barks all night -- and the owner is not willing to use a muzzle -- then they should not stay at a hotel that accommodates human guests. It is not reasonable for the hotel to put me in a room next to a ”guest” that loudly barks -- incessantly -- all night. This really NEEDS to be addressed IMMEDIATELY. It is a huge problem for your human guests, I do not think it is sufficient to say ”we will take your comments into consideration” - as the hotel has said to many prior guests who made the same comments. This completely destroys the experience for human guests. The hotel should have a sense of urgency to address this problem.

Over the phone, I booked a “Big Dance Weekend Package” that was to include 2 nights, tickets to all the dance events, 2 breakfasts and parking. After booking the package, the agent insisted that I needed to purchase 2 dance tickets for an extra $278 total. Even though I pointed out that the website stated that the tickets were included, she was insistent. Not wanting to miss out initially, I made the purchase. A few days later, I called back to again question the need for the tickets and a different agent confirmed that the 2 tickets were not needed and she submitted a credit card refund. After a week, no refund. I called back again and went through the same conversation. They confirmed that the refund had not been issued and they offered no explanation but did apologize. They again promised a refund but it took another week for the refund to actually show up. If I had not bothered to call them -twice- I would have been overcharged and they would have done nothing. Upon checkin, we got our 2 electronic keys and neither worked. Fortunately, a hotel employee happened to be in the hallway and he let us in. I walked back down, explained the issue and the attendant re-programmed the same keys. Result: no joy. I called down and they sent someone up with 2 brand new keys that finally worked. Why they didn’t just give me 2 brand new keys the first time is a mystery. At the breakfast buffet, in the waiting area to be seated, both tanks of coffee had run out. Instead of bringing 2 new tanks and replacing the empty ones, the staff chose to take the 2 empty tanks away, presumably to fill up, and left nothing for the guests. It took 20 minutes for the replacement tanks to arrive. How hard is it to replenish coffee in a customer-friendly way? These types of missteps are common at common hotels. GPI is not a common hotel. They should not be commanding premium prices for everyday performance. The hotel does offer a unique charm, atmosphere and experience that can be found in very few places. But the expectations they are setting are not always met.

My review is based on feeling misled. On their website the only photos of guest rooms are these newly gray carpet rooms. It turns out they only have 40 of those and those are “premium new tower” rooms. The standard regular rooms are VERY old. Brown carpet, brown wallpaper, old school bathtub shower. Also on the page they say they have a comp shuttle downtown. They informed me they no longer have that. A positive: The location is pretty great and my husband loves the chocolate chip walnut cookies and beds are comfy. Just a heads up: Hotel only offers breakfast for around $19 pp. No in room dining and no full service restaurant. TGI Fridays is attached which is convenient.

The Renaissance hotel in Asheville, North Carolina, is in the perfect location. It's near all kinds of walking venues to explore from the hotel i.e. shopping and restaurants. The hotel is definitely older, but very clean. The banquet buffets for our group was outstanding as well as the meeting set up, Thank you Hynnic for taking care of our room set up and overseeing our banquets!! Also a big thank you for Sandy Stafford in overseeing our room drops, advancement in VIP rooms ready and delivery of their amenities ( good catch on the cork screws) prior to their arrivals!!! Not to mention playing bell woman. You really seem to lead your colleagues by caring and sharing. Only suggestion is maybe faster elevators. Other than that, all good

Location was a quick & easy walk to Biltmore Village. Staff was excellent (Shout out to James who welcomed us upon arrival) - all kind and helpful. Room was clean and hotel overall was very quiet. Free, safe parking. At first approach via the steel manufacturing I was concerned for area, but it was a fantastic location. Thought we could walk to downtown per miles but Ashvillle is so hilly. Not far from biking/walking paths, and right next to Highline Brewery was a bonus. Highly recommend Corner Kitchen in the village.

A good quality room and comfortable pillow. Really nice indoor pool heated to a good temperature with a hot tub. The gym was also pleasant. Nice lobby area and rooms were clean. Helpful staff and breakfast was fine.