Is Trip.com Legit?
If you’re considering booking with Trip.com, you might wonder, "Is Trip.com legit?" The simple answer is yes. Trip.com is part of the Trip.com Group, a global travel service provider that also owns Ctrip and Skyscanner. This platform is reliable and known for offering competitive prices on flights, hotels, and more.
"I've booked multiple flights through Trip.com over the past year. Initially, I was skeptical due to some negative reviews, but my experiences have been positive. The bookings were confirmed promptly, and I didn't face any issues at the airport. The prices were often better than other sites."
All the negative comments are wild. Trip.com is great for a 3rd party booking. You have to pay to sit together but that is every airline now. It's not automatic even if booked at same time. Anyone with a brain would know this. It says it 20 times as you are booking. If you want to be seated together you have to pay and choose seats. We had a great experience round trip.
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Trip.com Reviews for Flights
Many travelers report positive experiences booking flights through Trip.com. Users often highlight competitive prices and a straightforward booking process:
"So far, I have no complaints for Trip.com flight booking. It saved me about $100—money I can spend on souvenirs instead."
Prompt confirmation emails and clear terms are also common positives:
"I just booked a flight and received booking confirmation in 20 minutes. The T&Cs were clearly laid out in the entire booking process and they follow the airline's own policies."
However, challenges may arise when dealing with non-refundable tickets or needing to modify bookings. Some travelers have faced slow customer service responses:
Trip.com followed up on flights and tours that we had to cancel due to illness and managed to get half our money back. We were very pleased with the correspondence with real people and we felt they went beyond what they needed to do.
"I had to change my flight due to unforeseen circumstances. It took some time to get in touch with customer support, but eventually, they assisted me, though with some fees involved."
"The flight tickets price from Trip.com is much lower than any other platform. The trade-off is your booking cannot be changed or canceled, thus no refund at all. You really need to be sure about your travel plan before booking."
Tips for Booking Flights on Trip.com
- Double-Check Flight Details: Ensure all passenger information and travel dates are correct before confirming.
- Review Fare Rules: Understand cancellation and change policies for your chosen fare.
- Confirm with the Airline: Verify your booking directly with the airline for peace of mind.
Trip.com Reviews for Hotels
Trip.com offers a vast selection of hotels worldwide, often at competitive rates. Many users have had smooth booking and check-in experiences, with hotels honoring their reservations without issues:
"After booking hotels in Hokkaido through Trip.com, I emailed all the hotels to reconfirm, and everything was in order. Trip.com prices were better, and while other booking sites reported the hotels as full, Trip.com still had availability."
Have a great time staying at Pullman Jakarta. Room is clean and location is good. Shopping mall is just across the street. Experienced very good room cleaning service by Jannah. I would recommend anyone to book hotels on Trip.com.
However, a few users have experienced discrepancies in room types or misunderstandings about hotel amenities. Overbooking can occasionally cause inconveniences, requiring time to resolve with customer service.
"I had booked a specific room type, but upon arrival, the hotel provided a different one. It took several calls to Trip.com to resolve this."
Tips for Booking Hotels on Trip.com:
- Contact the Hotel Directly: Confirm your reservation and special requests after booking.
- Read Cancellation Policies Carefully: Avoid unexpected charges by understanding the terms.
- Check Multiple Reviews: Review various user feedback to gauge the hotel's quality and service.