Is Trip.com Legit? Flights & Hotels Reviews

Is Trip.com Legit? Overall Review

Yes, Trip.com is a legitimate and reliable online travel platform that is part of the Trip.com Group, which also owns Ctrip and Skyscanner, serving over 300 million travellers worldwide. Overall, user feedback is largely positive, with a strong average rating of 4.6 out of 5, reflecting high levels of trust, satisfaction, and consistent service quality.

Trip.com is considered legitimate due to its extensive global coverage, offering access to over 1.7 million hotels and flights from 600+ airlines across 220 countries and regions. It is trusted by 300 million travellers and supported by 30 million authentic reviews.

The platform provides a one-stop booking experience with multilingual support, fast customer service response (often within 30 seconds), and easy booking management. Additional benefits such as member discounts, Trip Coins rewards, best price guarantees, and 24/7 global customer support further reinforce its credibility and reliability.

►Why Travellers Trust Trip.com

Rating source: Trustpilot (2026)

►Trip.com's Google Play Rating & Reviews

4.8 Stars & 50M+ Downloads

Trip.com User Feedback from Google Play

Excellent app and service. Booking is hassle-free, and their customer support was helpful when I had a question. You can also easily find hotels that you want and get an additional discount if you're a first time user of the app! A trustworthy travel partner.

►Trip.com's App Store Rating & Reviews

4.6 Stars & 37K+ Ratings

Trip.com Reviews from App Store

Customer service is very efficient. I had a problem with my ticket with Nesma Airlines and the ticket was overbooked. They efficiently connected with the airline and refunded the full ticket price. Thank you very much for your professional follow-up.

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Trip.com Reviews for Flights

When planning a trip and comparing flights online, you want a platform you can trust and rely on. Trip.com is trusted by 300 million travellers worldwide and works with over 680 international airlines, giving users access to a wide range of flight options.

This strong global network is reflected in real user experiences, with many travellers reporting positive results when booking flights through Trip.com. Users often highlight the competitive prices and the straightforward, easy-to-use booking process.

►Price & Value

So far, I have no complaints for Trip.com flight booking. It saved me about $100—money I can spend on souvenirs instead.

Found a really good deal on a long-haul flight. The booking was simple and I paid less than I expected.

►Booking Experience & Transparency

Prompt confirmation emails and clear terms are also common positives:

I just booked a flight and received booking confirmation in 20 minutes. The T&Cs were clearly laid out in the entire booking process and they follow the airline's own policies.

Booking the flight was easy and didn't take long. All the flight details were clear before I paid.

►Changes, Refunds & Customer Support

However, challenges may arise when dealing with non-refundable tickets or needing to modify bookings. Some travelers have faced slow customer service responses:

I had to change my flight due to a family issue. It took some time to reach customer service, but they helped me in the end.

Trip.com followed up on flights and tours that we had to cancel due to illness and managed to get half our money back. We were very pleased with the correspondence with real people and we felt they went beyond what they needed to do.

The flight tickets price from Trip.com is much lower than any other platform. The trade-off is your booking cannot be changed or canceled, thus no refund at all. You really need to be sure about your travel plan before booking.

►Overall Experience & Trust

I would use Trip.com again, especially if I find a good deal. Just make sure you read the fare rules carefully.

Not perfect, but reliable. As long as you understand the ticket conditions, it's a useful booking site.

Tips for Booking Flights on Trip.com

1. Double-Check Flight Details: Ensure all passenger information and travel dates are correct before confirming.
2. Review Fare Rules: Understand cancellation and change policies for your chosen fare.
3. Confirm with the Airline: Verify your booking directly with the airline for peace of mind.

Trip.com Reviews for Hotels

When booking a hotel on Trip.com, many travellers spend time comparing prices, locations, and reading reviews from other guests. These reviews often play an important role in deciding whether a hotel is right for your stay, especially when you want to avoid surprises after check-in.

It’s also natural to ask whether the reviews on Trip.com are real and reliable. All hotel reviews on Trip.com are written by verified guests who have actually stayed at the property. Ratings are not simple averages, but are calculated based on review credibility and how recently the stay took place. This helps ensure the scores are fair, balanced, and genuinely useful when choosing where to stay.

►How Hotels Are Rated & Price Guarantee

►AI Review Summaries & Custom Filters

Below, you can read real hotel reviews from travellers who booked and stayed through Trip.com, sharing their honest experiences and practical insights.

►Price Match & Value

I booked a hotel in London through Trip.com and the price was cheaper than any other site. I even found a lower rate afterwards and got the difference refunded quickly.

The price was reasonable, and I knew they would refund the difference if I found a cheaper option, which gave me peace of mind.

►Customer Support & Refunds

When there was a mistake with my room type, I contacted Trip.com. It took a couple of calls, but the support team sorted it out.

►Booking Issues

However, a few users have experienced discrepancies in room types or misunderstandings about hotel amenities. Overbooking can occasionally cause inconveniences, requiring time to resolve with customer service.

I had booked a specific room type, but upon arrival, the hotel provided a different one. It took several calls to Trip.com to resolve this.

►Overall Stay Experience

The hotel matched the photos and description. I would consider booking again.

Featured Hotel Reviews

See what real guests say about hotels on Trip.com