Hyatt House Dallas Addison

Nice hotel.

Satisfied overall. I do suggest the following: -replace matress of sofa-bed -include bed sheets for sofabed

I'll start by saying my wife and I worked for Hyatt for years and always try to stay at Hyatt when traveling. The pool area was nice and used by many but that's about the only good thing i can say here. No elevators to get to 2nd floor. If there was no one explained where they were. When getting to room we were told to go up the stairs and through this corridor that half the lights weren't working (very eerie). In the room the A/C did not work, Transition piece from carpet to hardwood kitchen was missing showing exposing the baseboard, Sliding glass door to shower off track and nearly impossible to open/close, stains all over carpet, outdated TV's which meant no streaming services. No iron board, no extra pillows or blankets, Alarm clock reflected wrong time and had a power supply issue. The building we were in looks like it recently went through some remodeling but they hired the cheapest crew to do the work. Bed was comfy, Clean sheets but we checked out after one night. We had talked to some helpful customer service oriented associates and some unhelpful associates who seemed more interested in getting back to their cell phone. When pregnant wife was expressing her concerns the next morning no one offered to help her move anything.

Tv was barely working. Would buffer and freeze called two days in a row and was told someone would be sent. No one came either time. Bathroom shower had some mold around caulk. Three night stay no room cleaning. Stayed many times here years ago. Would not go back.

Room service. Didn't clean the room. Only took the trash and garbage. the didn't clean at all.. not the counters. The floor. Nothing....Only brought one total back!!!!