Name: Hilton Garden Inn Aguascalientes
Address: Blvd. Luis Donaldo Colosio Murrieta 404, Valle de las Trojes, Aguascalientes, 20115, Mexico, Blvd. Luis Donaldo Colosio Murrieta 404, Valle de las Trojes, Overseas, Mexico
Rating: 4.4

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Hilton Garden Inn

All reviews

Positive reviews

Reviews with photos/video

The room is clean and the location is convenient

特別滿意，房間很大，並且很乾凈

Very satisfied, the room is big and very clean

第一次到阿瓜斯卡蓮特斯，大家一起訂了希爾頓花園酒店，連鎖品牌基本功底在的，酒店房間還挺大，房間含雙早，早餐服務一般般，東西感覺比其它酒店稍少一些。房間還算比較大，設施設備齊全，我們到的比較晚，吃完早餐後就離開了，總體印象還可以吧

아과스칼리엔테스 메인 스트릿에 위치해 있으며 거래선 추천을 받아 예약했습니다.
다른 호텔 대비 가장 높은 건물이고 청결하여 잘 지내다 왔습니다.

Restaurant

24 hour reception

Parking

Luggage storage

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

Holiday Homes

All Languages

Chinese

Korean

All Room Types

King Room

Deluxe King Room

Two Double Beds

Queen Room With Roll-in Shower-Mobility/Hearing Accessible

This was my first visit to this establishment and quite frankly, I was very disappointed! I took a, red-eye flight from California at 1:00am, arriving to Aguascalientes at 6:00am. I arrived to the hotel at 6:30am and when I approached the reception desk, I immediately apologized for arriving early due to my international overnight flight. I was very tired and exhausted from my flight and just wanted to sleep. The reception later told me that the check-in began at 3:00pm and if I wanted to be accommodated to my room, I needed to pay an additional day. Now, I understand that at any hotel in the world the check-in begins at 3:00pm, but due to the circumstances of being an international traveler arriving early that morning because the national airlines of the country kept canceling my previous flights and that overnight flight was my ONLY option, I would think that the Hilton Garden Inn would have been more sympathetic to my case and we comely accommodated me to a room with open arms, BUT NO!!! I had to sleep in the lobby of the hotel for 4 hours after negotiating with the hotel manager who offered me accommodations after 12:00pm (after more negotiating, he brought it down to 11:00am but I brought it down to 10:30am). I honestly didn't feel welcomed or as a guest, I felt like the only thing that this hotel was interested in wasn't for their customers to be ”Happy Guests at the Hilton Garden” but to ”Nickle and dime” their customers to make more money (MONEY-MONEY-MONEY is the moto of this hotel, no wonder on Trip Advisor they have 4 point rating, while the Marriott and Quinta Real have 4.5) By the way, other hotels around the world would recommend early check-in's due to early flight arrivals of international guests, the Quinta Real in Aguascalientes has accommodated me with early check-in's on various occasions, in Guadalajara, Mexico City and around the world. After my bad experience I chose not to have breakfast, lunch or dinner there, only to sleep and then leave for good! I will NEVER stay or recommend this hotel. Enjoy your holidays or vacation and stay somewhere else!

So let’s talk about positives - modern hotel, good location, spacious rooms. Very nicely decorated indeed.  It has most amenities you can ask for.  Areas which could be improved:  1. Housekeeping - very inconsistent service , lack of amenities / replenishments , no hand towels ( apparently run out as only had face towels). We had to ask Reception to bring shampoo , water as housekeeper didn’t leave stuff which is meant to be replenished daily   2. Breakfast -  a la carte from a set menu - not a buffet ( only on weekends apparently), very inconsistent at times, takes time to deliver , so allow time if you have plans - not a great value either as only allowed to select from a set menu - had to ask waiter to replenish coffee.   3. Noise from nearby bar till 11 pm even mid week and even on higher floors - bring ear plugs   4. Air con was not very efficient   General manager is very helpful and so is Reception staff. Please raise your concerns with the manager - this hotel has a great potential, they just need to improve standards.

Excelentes instalaciones, la atención en recepción muy bien . La habitación muy bien, el colchón delicioso así como las almohadas.  El servicio de restaurante Excelente todos muy atentos y la variedad y calidad del buffet super bien. 

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33.0km from Jesus Teran Peredo International Airport

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Discover 109 reviews of Hilton Garden Inn Aguascalientes, rated 4.4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hilton Garden Inn Aguascalientes Reviews: 109 Verified Reviews Latest 2024 | Trip.com

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Hilton Garden Inn Aguascalientes

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