Mercure Ayr Hotel

Location: Frequently praised for being central, convenient for shopping, and accessible to local attractions.

Worst in a while. Worst hotel iv stayed in. Late being checked in, free parking as adveritised costs £7. The hotel is so run down, no sleep at all with volume of other residents and virtually no souns proofing to the outisde. Beds are hard and horrible to sleep in, pillows genuinly felt like sand bags. Id say if its just a cheap room your looking for and just a bed for the night yeah this is right but at £137 for a twin room theres so many other options in the area. Premier inn and travel lodge that way you know what your getting. We ended up leaving and going home at 3am in the morning as the hotel was that loud.

This hotel needs work The pleasant lady who checked me in gave me an upgrade to my room and that was most appreciated, especially the wonderful view. The hotel is very tired looking and my room wasn’t cleaned to a high standard. One of the tooth mug glasses in the bathroom had somebody else’s toothpaste marks in it and the tv table needed wiping as well as the remote control. Everything could have done with a deep clean. My room carpet had a black thread on it (not mine) and what looked like burn marks on the carpet. Hotel doors were well worn and needed painting and the iPad I touched to confirm my parking arrangements was gritty to the touch. I wanted to wash my hands because of this. The downstairs cloakrooms were chipped and tarnished and the whole place needs a lot more care. The flooring I saw beyond reception looked absolutely filthy so expecting staff to work in that condition is a pretty poor. I choose the Mercure as it’s a known brand in a good location but it gives an air of neglect and I would be reluctant to visit that brand again.